VMware

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VMware is an enterprise software company specializing in virtualization, cloud computing, and infrastructure management solutions for businesses and IT environments.

Palo Alto, CA
vmware.com
Owned by Broadcom Inc.

About VMware

VMware is a global software company best known for its virtualization and cloud infrastructure products, such as VMware vSphere, ESXi, Workstation, Fusion, and a wide range of networking, security, and multi‑cloud management tools. Its products are used by businesses, government agencies, and IT professionals to run virtual machines, manage data centers, and operate hybrid and multi‑cloud environments. VMware also provides subscriptions, support contracts, SaaS offerings, and training services.

A charge labeled similar to “VMware” with additional codes like “DC2684” or “SDW AFT FT” on your card statement is typically related to a software license purchase, renewal, support and subscription services, or a cloud/SaaS offering. These transactions may be one‑time license fees, annual maintenance renewals, monthly or yearly subscriptions, or professional services purchased via a VMware quote, online store, or an in‑product billing portal. In corporate environments, the charge may have been initiated by your organization’s IT or procurement team.

To verify a VMware charge, check your VMware Customer Connect (or My VMware) account, your company’s procurement or IT records, and any recent invoices or quotes from VMware or an authorized VMware reseller. If you still have questions, contact VMware/Broadcom customer support with your invoice number, purchase order, or the exact descriptor from your statement so they can locate the transaction. For unexpected or potentially fraudulent charges, reach out both to VMware support and your card issuer to dispute or block further transactions if necessary.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to VMware.

  1. Dc2684 VMware sdw aft ft

Frequently Asked Questions

Why do I see a VMware charge with a descriptor like “DC2684 VMware SDW AFT FT” on my card?

This type of descriptor usually represents an internal billing or order code tied to a VMware product license, support renewal, or subscription service. It may correspond to a specific contract, data center, or SKU rather than a plain‑language product name. Check your VMware invoice or Customer Connect account for matching order or contract numbers.

What VMware products or services most commonly result in credit card charges?

Common VMware card charges come from purchases or renewals of products like vSphere, ESXi, Workstation Pro, Fusion, Horizon, or various cloud and SaaS offerings, as well as software support and subscription (SnS) renewals. Training courses, exams, and certifications purchased directly from VMware can also appear as VMware charges.

How can I find the invoice or receipt that matches a VMware card transaction?

Log in to your VMware Customer Connect (formerly My VMware) account and navigate to the Billing or Orders/Invoices section to download invoices and receipts. If your organization manages purchases centrally, your procurement or finance department may have access to the relevant VMware portal or emailed invoices that match the last four digits of the card and the transaction date.

Is my VMware subscription automatically renewed, and how can I stop future charges?

Many VMware subscriptions and support contracts are configured to auto‑renew to avoid service interruptions. To stop future charges, review your contract or subscription settings in Customer Connect or contact your VMware account representative or authorized reseller to disable auto‑renewal or cancel the service before the renewal date stated on your invoice.

How do I request a refund or billing adjustment from VMware?

Refund and adjustment eligibility depends on your specific contract and the product purchased. Start by locating the related invoice in Customer Connect and then open a billing or customer service ticket through VMware/Broadcom support, providing your invoice number, account details, and a clear explanation of the issue. They can advise whether a refund, credit, or correction is possible under your agreement.

Could this VMware charge have come from a reseller instead of VMware directly?

Yes. Many VMware products are sold through authorized resellers and distributors, in which case the descriptor would typically show the reseller’s name instead of VMware. If your statement explicitly references VMware but you bought through a partner, the transaction may still be processed under VMware’s merchant account for certain online or renewal flows. Check both VMware and reseller invoices to confirm.

Why do I see multiple VMware charges or amounts that differ from my base license price?

Multiple VMware charges may reflect separate items on your order, such as license fees, support and subscription (SnS), add‑on modules, taxes, or prorated adjustments for mid‑term changes. Review the detailed invoice line items in Customer Connect or your emailed quote to see how each component adds up to the amounts on your statement.

How can I contact VMware about a suspicious or unrecognized charge?

Visit vmware.com and go to the Support or Contact section to open a customer service or billing ticket, or use the regional phone numbers listed for sales and support. Provide the date, amount, card type, and full merchant descriptor from your statement so VMware/Broadcom billing can search their systems for the matching transaction.

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