VueScan

Software86% confidence

VueScan is a scanning software application developed by Hamrick Software that provides advanced features and extended support for a wide range of flatbed and film scanners.

Tucson, AZ
hamrick.com
Owned by Hamrick Software

About VueScan

VueScan is a professional scanning software developed by Hamrick Software, based in Tucson, Arizona. It’s designed to work with over 7,000+ flatbed and film scanners from major brands like Epson, Canon, HP, Nikon, and many others, often restoring functionality to older scanners that no longer have manufacturer drivers. VueScan is available for Windows, macOS, and Linux, and comes in two main editions (Standard and Professional) as a one-time purchase download directly from hamrick.com. Many photographers, archivists, and home users buy VueScan to get higher-quality scans, more control over color, and advanced film/slide scanning features.

A VueScan charge may appear on your bank or card statement after you purchase a license from hamrick.com or upgrade from the Standard to the Professional Edition. The descriptor may show as “HAMRICK SOFTWARE,” “VUESCAN,” or “HAMRICK.COM,” and the amount typically matches the price of a Standard or Professional license, sometimes plus applicable taxes or VAT. While VueScan licensing is a one-time payment (not a subscription), you might also see a second charge if you later purchase an upgrade after your initial year of free updates, or if you bought multiple licenses for different computers or for business use. In some cases, you might first see a small temporary authorization or a pending international transaction if your bank flags purchases in USD from an online software vendor.

If you’re unsure about a VueScan charge, start by searching your email for a receipt from Hamrick Software or “VueScan” around the date of the charge, and check any accounts or computers where VueScan is installed to see which license was purchased. You can review or re-download your license by visiting hamrick.com and using their customer support or license lookup tools, and you can contact Hamrick Software via their support form or email if you need details about a specific transaction, invoice, or license key. For unresolved issues—such as duplicate charges, accidental purchases, or difficulty cancelling an upgrade order—Hamrick Software can usually verify your order using your email address and last four digits of the card, and your bank or card issuer can help dispute the charge if you confirm that no one with access to your household or business accounts made the purchase.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to VueScan.

  1. VUESCAN SOFTWARE \16850 Collins Ave Ste

Frequently Asked Questions

What are the typical VueScan charges and pricing I might see on my statement?

Most customers will see a one-time charge that corresponds to a VueScan Standard or Professional Edition license purchased at hamrick.com, often labeled as “HAMRICK SOFTWARE” or “VUESCAN.” As a ballpark, the Standard Edition is usually in the range of about US$40–60 and the Professional Edition around US$90–120, plus any applicable taxes or VAT depending on your region. Prices can vary slightly by country, currency, and occasional promotions, so the exact amount on your statement may differ from these ranges.

Does VueScan use a subscription model, and will I be charged every month or year?

VueScan licenses are generally sold as a one-time purchase rather than an ongoing subscription. Your card is charged once when you buy a license, and you can continue using that version of VueScan indefinitely. You get free updates for a limited period (typically about one year), and after that you may optionally pay for an upgrade if you want newer versions—but this is a separate, explicit purchase, not automatic recurring billing.

Why do I see two VueScan charges or a duplicate-looking payment?

Two similar VueScan charges may appear if you accidentally submitted the order twice, purchased multiple licenses (for example, Standard and then upgraded to Professional), or bought an upgrade after your initial license. In some cases, one entry may be a temporary authorization hold that later drops off, while the other is the final settled charge. If you suspect a true duplicate payment, contact Hamrick Software with your name, email, and the last four digits of the card so they can look up the orders and arrange an adjustment or refund if appropriate.

How can I cancel or change a VueScan purchase or upgrade?

Because VueScan is a downloadable software license, there isn’t a “subscription” to cancel in your account, but you can request to cancel a recent order if you made it in error. If you just placed the order and haven’t used the license, contact Hamrick Software support as soon as possible with your order number or the email used at checkout and ask them to void or reverse the transaction. If you purchased an upgrade unintentionally or bought the wrong edition, they can typically switch editions or, where policy allows, refund and help you place the correct order.

What is VueScan’s refund policy and how do I request a refund?

Hamrick Software generally considers refund requests within a reasonable period after purchase (commonly around 30 days), especially if the software doesn’t work with your scanner as expected or you bought it by mistake. To request a refund, go to hamrick.com, open the Support or Contact section, and provide your order number, purchase email, and a brief explanation of the issue (for example, compatibility problems or duplicate purchase). They will review your request and, if approved, process a credit back to the original payment method; timing of the credit appearing on your statement depends on your bank or card issuer.

Why do I see a small or temporary VueScan / Hamrick Software charge on my card?

A small temporary charge (or an authorization that later shows as $0) may appear when your card issuer validates your payment method during checkout. This isn’t an additional fee from VueScan; it’s a standard card-network practice and usually disappears or is replaced by the final purchase amount within a few business days. If the small hold remains pending for longer than your bank’s normal timeframe, contact your bank or card provider for clarification.

How can I verify which VueScan license I bought and get a copy of my receipt?

You can typically retrieve your license and receipt by checking the confirmation email sent by Hamrick Software at the time of purchase, which includes your license key, edition, and amount paid. If you can’t find the email, visit hamrick.com and look for options like “Lost License” or “Customer Support,” where you can enter your purchase email to have the details re-sent. Support can also look up your order by name and email and provide a copy of your invoice or receipt for business or tax purposes.

How do I contact VueScan / Hamrick Software about an unknown or disputed charge?

To get details on a specific charge, visit hamrick.com and use the Support or Contact form, including your full name, email address used at purchase, approximate charge date, currency, and the last four digits of the card. Describe that you’re inquiring about a charge on your statement and specify the exact amount and descriptor (for example, “HAMRICK SOFTWARE TUCSON AZ”). If they confirm that no order exists under your information, or you still believe the charge is unauthorized, you should then contact your bank or card issuer to report it and initiate a dispute if necessary.

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