W.app is an online service that generates branded WhatsApp chat links and QR codes, with analytics and other tools to help businesses communicate with customers over WhatsApp.
W.app is a web-based platform that lets businesses and individuals create customized WhatsApp chat links and QR codes, often using a branded slug such as w.app/YourBusinessName. The service focuses on making it easy to initiate WhatsApp conversations without manually sharing phone numbers, and provides extras like link statistics, dynamic links, multi‑agent links, and a WhatsApp chat widget for websites.([w.app](https://w.app/?utm_source=openai))
A charge labeled something like “W.app link w.app” on your card statement is typically related to a paid W.app subscription or purchase of premium features after a 7‑day free trial. W.app bills in U.S. dollars regardless of where your business is located and processes payments via credit or debit card through Stripe. Depending on the plan selected, this can be a recurring subscription charge (for ongoing access to branded links, QR codes, and analytics) rather than a one‑time fee.([w.app](https://w.app/faq))
If you don’t recognize the charge, first check whether you or someone in your business recently signed up for W.app to create WhatsApp links or installed a WhatsApp widget on a website. You can log into your W.app account to review active plans, invoices, and the cancel‑subscription page, or contact their support team by email using the address listed in their FAQ and About/Contact pages. If you cannot access an account or believe the charge is unauthorized, you should contact your card issuer to dispute it; third‑party review sites note complaints about unwanted or continued billing after cancellation, so keeping documentation (emails, screenshots of cancellation, and invoices) is important.([w.app](https://w.app/faq))
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to W.app.
Why do I see a charge from W.app on my card statement?
A W.app charge usually indicates that you (or someone in your business) signed up for a W.app plan to generate branded WhatsApp links, QR codes, or use their widget/analytics features. After a 7‑day free trial, the service begins billing your chosen subscription in USD via credit or debit card, processed by Stripe.([w.app](https://w.app/faq))
Is W.app a subscription service or a one‑time purchase?
W.app is primarily a subscription service. You start with a 7‑day free trial and, if you don’t cancel, the selected plan renews automatically at the interval and price shown when you subscribed. The subscription keeps your branded links active and preserves access to analytics, QR customization, and other premium tools.([w.app](https://w.app/faq))
How do I cancel my W.app subscription to stop future charges?
You can cancel your W.app subscription from your dashboard by going to the billing or plan section, or by visiting their dedicated cancel‑subscription link (referenced in their FAQ), while logged into your account. Once canceled, future renewals should stop, though your current period may remain active until its end date. If you have difficulty, contact W.app support using the email listed on their site.([w.app](https://w.app/faq))
What currency and payment methods does W.app use for billing?
W.app bills all customers in U.S. dollars, regardless of country. You can pay with most major credit or debit cards, and all payments are processed securely via Stripe, which may result in an international transaction fee from your bank if you’re outside the U.S.([w.app](https://w.app/faq))
Why am I still being charged by W.app after I thought I cancelled?
If you continue to see W.app charges, it may be because the cancellation wasn’t completed, you have multiple accounts or email addresses, or you canceled after the renewal date. Log in with every email you might have used, verify your plan status, and look for confirmation of cancellation. If charges persist, contact W.app support with proof of cancellation and also speak with your card issuer about disputing unwanted recurring payments; some consumer complaints online mention ongoing charges after attempted cancellation.([w.app](https://w.app/faq))
Can W.app place small test or authorization charges on my card?
Like many online services that use Stripe or similar processors, W.app may trigger temporary authorization holds when you add or update a card. These often appear as very small or $0–$1 pending amounts and should disappear automatically once your bank releases the hold. If such a small pending charge from W.app doesn’t clear within a few days, contact your bank and W.app support.([w.app](https://w.app/faq))
How can I get a refund for a W.app charge I don’t recognize or no longer want?
Start by logging into your W.app account to confirm the active plan and billing dates, then cancel any unwanted subscription. Next, write to W.app support (using the email on their FAQ or Contact page) with your transaction details, the last four digits of the card, and an explanation of why you’re requesting a refund. If they do not respond or you believe the charge is fraudulent, contact your card issuer promptly to file a dispute or chargeback request.([w.app](https://w.app/faq))
How can I verify whether a W.app charge is legitimate and linked to my business?
Check whether your website or social profiles use WhatsApp links or QR codes hosted on w.app (for example, links like w.app/YourBrand). Then sign into W.app with any email addresses your team may have used and review the billing section and invoices. Matching the amounts and dates in your W.app account with your card statement is the best way to confirm a legitimate charge; if you still can’t match the transaction, treat it as potentially unauthorized and speak with your bank.([w.app](https://w.app/?utm_source=openai))