Webex

Software96% confidence

Webex is a cloud-based video conferencing and collaboration platform offering meetings, messaging, calling, and webinars, operated by Cisco Systems.

San Jose, CA
webex.com
Owned by Cisco Systems, Inc.

About Webex

Webex, operated by Cisco Systems and headquartered in San Jose, CA, is a cloud-based video conferencing and collaboration platform used by businesses, schools, and individuals worldwide. It provides online meetings, team messaging, calling, webinars, and virtual events, along with features like screen sharing, cloud recording, and integrated hardware devices (Webex Boards, desk devices, and phones). Webex offers solutions for small teams through to large enterprises, with different plans and add-ons for meetings, calling, webinars, support, and specialized industry use cases.

A Webex charge on your bank or card statement typically relates to a subscription or license for Webex services, such as Webex Meetings, Webex Suite, Webex Calling, or Webex Webinars. You may see a recurring monthly or annual subscription fee, a prorated upgrade or add-on (such as increased participant capacity or extra cloud storage), or a charge at the end of a trial once the trial converts to a paid plan. Some users may also see test or authorization holds when updating payment details; these are temporary and usually disappear within a few business days.

If you’re unsure about a Webex charge, first sign into your Webex account at webex.com and go to your profile or “Billing”/“Subscriptions” area to view current plans, invoices, and payment history. Check whether your email address is associated with an employer or school account, as organizations often manage Webex licenses centrally and you might be billed via a company-owned subscription. For questions or disputes, you can contact Webex Support through the Help/Support section on webex.com, use the in-product Help menu, or work with your company’s IT or account administrator. Having the exact charge amount, date, and the last four digits of the card used will help support quickly locate and explain the transaction.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Webex.

  1. DRI*Cisco Webex\LEVEL 1 201 ELIZABETH ST

Frequently Asked Questions

Why do I see a recurring Webex charge on my card each month?

A recurring Webex charge usually indicates an active subscription for Webex services, such as Webex Suite, Webex Meetings, or Webex Calling. These plans are typically billed monthly or annually until you cancel, and may have been started with a free trial that later converted to a paid plan. Log into your account at webex.com and go to Billing or Subscriptions to confirm which plan is active and when your next renewal date is.

What are common Webex subscription prices and plan types?

Pricing can vary by region and promotions, but common Webex plans include Webex Suite or Webex Meetings starting around the equivalent of US$14–$25 per host per month when billed annually, with higher tiers for additional features, calling, and webinar capacity. Enterprise and education customers often have custom pricing negotiated by their organization. To see the exact price you’re paying, check the invoices and plan details listed under your account’s Billing section on webex.com.

Why was I charged by Webex after a free trial ended?

When you sign up for a Webex free trial, you’re usually asked for a payment method and informed that the trial will automatically convert to a paid subscription if you don’t cancel before the trial end date. If you see a new charge right after your trial period, it likely reflects the first billing cycle of the paid plan. You can verify this by checking your trial confirmation email and the Subscriptions page in your Webex account to see the trial end date and current plan status.

How do I cancel or change my Webex subscription to stop future charges?

To cancel or modify a self-service Webex subscription, sign in at webex.com with the email you used to purchase, then go to your profile > Billing or Subscriptions and select the option to Cancel, Downgrade, or Change Plan. If your account is managed by your company, school, or a Cisco/Webex partner, you may need to contact your IT administrator or the partner who set up your license. After cancellation, your current billing period usually continues until its end date, and you won’t be charged for new periods unless you reactivate.

Why do I see a small Webex charge or $0/$1 authorization on my statement?

Webex (via its payment processor) may place a small temporary authorization when you add or update a credit card, or when verifying your payment method before a subscription renews. These authorizations can appear as $0, $1, or a small local-currency amount and are not actual charges; they should disappear or be reversed within a few business days. If the hold does not clear after a week, contact your bank or Webex Support with the date and amount for clarification.

Can I get a refund for a Webex charge I didn’t intend to make or forgot to cancel?

Refund eligibility depends on your plan type, region, and how you purchased Webex. For self-service online purchases, Webex may offer refunds in limited circumstances, especially in cases of duplicate billing or technical issues; for auto-renewals, refunds are not guaranteed once a new billing period has started. Visit the Help or Support section at webex.com to open a billing case or contact support, and include your order number, invoice, charge date, and amount so they can review your situation.

Why am I being billed by Webex if my company provides my account?

If you use Webex at work or school, most licensing costs are usually covered by your organization and you should not see direct charges unless you separately purchased an individual plan using your own email or card. In some cases, users accidentally upgrade or add a personal subscription using a work email, which can create parallel billing. Check your Webex profile to see which email and organization your subscription belongs to, and contact your IT department or Webex Support if you suspect you were billed personally for what should be a company-managed account.

How can I contact Webex about an unknown or suspicious charge?

Go to webex.com and navigate to the Help or Contact Support section, where you can find options for chat, phone support, or submitting a billing ticket—availability may vary by region and plan. Have the exact transaction date, amount, currency, and the last four digits of the charged card ready, as well as any Webex order numbers or invoice emails you received. If you can’t log into an account that matches the charge, explain this to support so they can help locate the transaction by your payment details.

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