Webflow

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Webflow is a no-code website design and hosting platform that enables users to design, build, and launch responsive websites visually, with integrated CMS and e-commerce tools.

San Francisco, CA
webflow.com

About Webflow

Webflow is a no-code website design, development, and hosting platform based in San Francisco, CA. It allows individuals, businesses, and agencies to visually design responsive websites, connect them to a powerful CMS, and publish them on Webflow’s hosting infrastructure without writing code. Webflow offers site plans for simple marketing sites, content-driven CMS sites, and high-traffic business sites, as well as e-commerce plans for online stores, plus workspace plans for teams and agencies managing multiple projects.

A Webflow charge may appear on your bank or card statement when you pay for a site plan, workspace (team) plan, e-commerce plan, custom domain hosting, or purchase a template or other asset from the Webflow Marketplace. Charges are commonly monthly or yearly subscription renewals (for hosting or workspace plans), upgrades or downgrades between plans, or one-time purchases like templates. You may also see trial-related charges if you converted from a free site to a paid plan, or a prorated amount if you changed plans mid-cycle. In some cases, your bank may show a small authorization or pending amount when you add or update a payment method, which typically falls off after a few days.

To verify a Webflow charge, log into your account at webflow.com, go to your Billing or Workspace settings, and compare the transaction date and amount with your invoices and active plans. Check which specific site(s), workspace(s), or e-commerce stores are on paid plans, and review any recent upgrades, template purchases, or added collaborators. If something doesn’t match, you can submit a support request through Webflow’s Help Center (help.webflow.com) using the email address tied to your account, or review documentation and community posts for common billing questions. For any suspected unauthorized charges, first confirm that no colleagues, clients, or agencies used your card, then contact Webflow Support and your bank or card issuer to secure your account and dispute the transaction if needed.

Bank Statement Variations

4 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Webflow.

  1. WEBFLOW COM SAN FRANCISCO CA
  2. WEBFLOW.COM +14159640555 US
  3. WEBFLOW.COM +14159640555 CA
  4. WEBFLOW.COM +14159640555 USA

Frequently Asked Questions

What are the most common Webflow charge amounts I might see on my statement?

Common recurring Webflow charges are monthly or annual plan fees, such as site plans (e.g., a typical marketing site plan may fall in the ~$14–$39/month range when billed annually, more if billed month-to-month) and workspace plans for teams or agencies. E-commerce plans and higher-tier business or enterprise plans can be higher, especially for stores or high-traffic sites. You may also see one-time charges for template purchases from the Webflow Marketplace, which usually appear as a single, non-recurring amount.

Why did I get charged by Webflow when I thought my site was on a free plan?

Webflow’s free tier lets you build projects, but publishing to a custom domain or using certain advanced features requires a paid plan. If you connected a custom domain, upgraded a site or workspace, or accepted an invite into a paid workspace that uses your payment method, that can trigger a new subscription. Check your Webflow dashboard under Sites and Workspaces to see which projects are on paid plans and which billing profile is being used.

How do I cancel or downgrade a Webflow subscription so I stop getting charged?

To cancel or downgrade, log into webflow.com, open the specific site or workspace, then go to the Billing or Plans/Publishing tab and select the option to downgrade to a free plan or cancel the current plan at the end of the billing period. For site plans, removing the hosting plan will unpublish from the custom domain but keeps your project in your account. Make sure to repeat this for each site or workspace that has an active paid plan, as cancelling one does not automatically cancel others.

How can I request a refund for a Webflow charge I don’t recognize or no longer need?

Webflow’s ability to issue refunds depends on the type of purchase (monthly vs. annual, hosting vs. templates) and the timing of your request, and refunds are generally evaluated case-by-case. If you believe you were billed incorrectly, or you recently renewed and no longer need the service, go to the Help Center at help.webflow.com and submit a support ticket with your invoice number, the last four digits of the card, and a clear explanation. While not all payments are refundable, Webflow Support can clarify options such as refunds, prorated credits, or turning off auto-renewal so you won’t be charged again.

Why do I see multiple Webflow charges in the same month?

Multiple Webflow charges in a single month often happen when you manage several sites or workspaces with separate plans, or when you upgrade, downgrade, or switch from monthly to annual billing. You might see one charge for a new or upgraded plan and another for a prorated adjustment or a separate site’s renewal. Review your Billing > Invoices area in Webflow to see a breakdown of each charge and which project or workspace it applies to.

Does Webflow place temporary authorization holds or $0/$1 test charges on my card?

When you add or update a payment method, Webflow’s payment processor may place a small temporary authorization (often $0–$1 or a small test amount) to verify that your card is valid. These are not actual charges and should disappear from your statement automatically within a few business days, depending on your bank. If a small hold remains pending for an unusually long time, contact your bank first, then reach out to Webflow Support with a screenshot if needed.

How do I contact Webflow about a billing issue or suspicious charge?

For billing questions, log into your Webflow account and visit the Help Center at help.webflow.com, then click to submit a support request so your inquiry is linked to your account and billing profile. Provide the date and amount of the charge, the name on the card, and any invoice numbers you can find in your Billing section. Webflow primarily offers support via email and in-dashboard ticketing, and does not typically provide direct telephone billing support, so written details and screenshots help speed up resolution.

Can client workspaces or collaborators cause Webflow charges on my card?

Yes. If you join a client’s or agency’s workspace and they assign your payment method (or you entered your card while working on their behalf), that workspace’s subscriptions can bill to your card. This can include site hosting plans, workspace seats, or e-commerce plans. Check the Workspaces tab in your Webflow account and confirm which billing profiles are attached; if a client should be paying, have them update their billing details and then remove your card from that workspace.

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