WestJet is a Canadian airline providing scheduled and charter air services across North America, Central America, the Caribbean, Europe, and other international destinations.
WestJet is a Canadian airline headquartered in Calgary, Alberta, offering scheduled and charter flights across Canada, the U.S., Mexico, Central America, the Caribbean, Europe, and select international destinations. In addition to standard economy and premium cabin fares, they sell extras such as seat selection, checked and oversized baggage, in‑flight Wi‑Fi on select aircraft, and vacation packages through WestJet Vacations. WestJet also operates a loyalty program called WestJet Rewards, issues the WestJet RBC credit card in partnership with RBC, and sells travel‑related services like trip protection, airport lounge access (where available), and same‑day flight changes.
A charge from WestJet may appear on your bank or card statement for a variety of reasons: purchasing a flight, paying for seat selection or baggage, booking a WestJet Vacations package, or adding extras like in‑flight Wi‑Fi. You might also see charges tied to changes or cancellations, fare differences when rebooking, or travel insurance purchased during checkout. Some customers may notice temporary authorization holds when a card is used to guarantee a booking, verify a payment method, or when multiple attempts are made to complete a transaction; these usually drop off automatically after a few days if no ticket is issued.
If you’re unsure about a WestJet charge, start by checking your email for booking confirmations from westjet.com or WestJet Vacations, including those made through third‑party travel sites that still bill through WestJet. Compare the amount and date with your itineraries, baggage or seat purchases, and any recent changes or cancellations. You can review upcoming and past trips by logging into your WestJet account at westjet.com or using the WestJet app; if you booked via a travel agent or online travel agency, check their confirmation as well. For unresolved questions, contact WestJet directly through the “Contact us” section on westjet.com or via their customer support phone numbers, and have your booking reference, ticket number, and the exact charge amount and date ready to help them quickly locate the transaction.
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to WestJet.
Why did I get a WestJet charge when I only remember booking a basic flight?
WestJet often bills extras like seat selection, checked baggage, and in‑flight Wi‑Fi as part of the same overall transaction, so your total may be higher than the base fare shown initially. Additionally, if you changed your flight after booking, you may see a separate charge for the fare difference or change fee. Review your confirmation email and receipt from WestJet, which itemizes the base fare, taxes, fees, and any add‑ons purchased at checkout.
Why do I see a small or duplicate pending charge from WestJet on my card?
WestJet may place a temporary authorization hold on your card to verify available funds when you search multi‑city options, hold a fare, or attempt multiple bookings in a short period. These authorizations can appear as small or duplicate pending charges but are normally released by your bank within a few business days if no ticket is issued. If a pending amount remains for more than 7–10 days, contact your bank or card issuer first, then WestJet with your booking reference if needed.
What are common amounts WestJet might charge, and how can I recognize them?
WestJet charges can include base fares (which vary by route and fare class), plus taxes and fees, and additional amounts such as checked baggage (typically charged per bag, per direction), seat selection fees, or vacation package totals. On your statement, the descriptor usually includes “WESTJET” or “WESTJET AIR” along with a location like CALGARY or an online identifier. Matching the total against your flight confirmation, baggage receipts, or WestJet Vacations invoice is the best way to confirm the charge.
How do I cancel a WestJet flight or WestJet Vacations booking to stop future charges?
To cancel, log in at westjet.com or use the WestJet app, go to “Manage trips,” and select the booking you want to change or cancel. Many fares allow free or reduced‑fee changes within certain windows, while Basic or deeply discounted fares can be more restrictive or non‑refundable. WestJet Vacations packages often have separate cancellation rules, including deadlines and possible penalties, which are outlined in your vacation confirmation. Always review the fare rules or vacation terms before cancelling so you understand what portion, if any, is refundable as a credit or back to your original payment method.
How can I get a refund or travel credit for a WestJet charge I don’t recognize or a trip I didn’t take?
First, confirm whether the charge corresponds to a booking made by someone in your household or through a travel agent using your card. If you believe the charge is incorrect, contact WestJet through the “Contact us” page on westjet.com or by phone, and provide the date, amount, and last four digits of the card used so they can locate the transaction. Refund eligibility depends on the fare type and conditions—many economy and basic fares are non‑refundable but may be converted into a WestJet travel credit if rules allow. If WestJet cannot locate the transaction or confirms it was not authorized, contact your bank or card issuer to report and dispute the charge.
How do I pause or stop recurring WestJet charges, such as monthly fees or automatic payments?
Most WestJet charges are one‑time payments for flights or vacation packages, but you may see recurring activity if you use a WestJet RBC credit card, have ongoing travel insurance, or repeatedly book using stored card details. To prevent further travel‑related charges, remove or update your stored payment methods in your WestJet account and avoid enabling auto‑payment options in third‑party travel tools linked to your card. For WestJet RBC credit card annual fees or recurring interest and balance charges, you’ll need to manage those directly through RBC (Royal Bank of Canada), not WestJet.
Why was I charged a fee by WestJet after changing or missing my flight?
If you changed your itinerary, WestJet may charge a change fee and/or the difference between your original fare and the new fare, which appears as an additional WestJet transaction. If you missed a flight or did not show up, some fares forfeit the entire ticket value, while more flexible fares may be rebooked for a fee or converted into a travel credit. These rules are detailed in the fare conditions shown at booking and in your confirmation email. Contact WestJet support with your booking reference if you’re unsure which rules apply to your ticket.
How can I contact WestJet about a billing issue or get a copy of my receipt?
You can reach WestJet via the “Help” or “Contact us” section on westjet.com, which lists phone numbers by region, as well as options like web forms and social media channels for general support. To retrieve receipts, log in to your WestJet account, go to “Manage trips” or “Past trips,” select the relevant booking, and download your e‑ticket or invoice; WestJet Vacations receipts are available through your vacation confirmation link or by contacting their vacations support team. When you contact them, have your booking reference, passenger names, travel dates, and the exact amount and date of the charge ready to speed up resolution.