About WeTransfer
WeTransfer is an online file transfer platform that enables individuals and businesses to send large files—such as videos, design assets, and project archives—to others via simple download links. The service is best known for its free offering with a size limit, as well as its paid WeTransfer Pro and WeTransfer Premium plans that provide larger storage and transfer limits, password protection, and additional collaboration features.
A charge from WeTransfer on your bank or card statement typically relates to a paid subscription such as WeTransfer Pro or Premium, billed on a monthly or annual basis. In some cases, it may reflect the renewal of an existing subscription or a trial that converted to a paid plan. Because the service is managed online, you may not receive a traditional paper invoice; instead, receipts and billing details are usually available through your WeTransfer account or via email.
If you have questions about a WeTransfer charge, start by logging into your WeTransfer account with the email address used at sign-up and checking the billing or account settings section for active subscriptions and invoices. Look in your email (including spam/junk folders) for receipts from WeTransfer that match the date and amount of the charge. If you still can’t identify the transaction, you can contact WeTransfer’s support team through their help center, providing the last four digits of the card, the charge date, amount, and any statement descriptor details to help them locate the payment and resolve any billing issues or request refunds where applicable.