Question 1

Why do I see a monthly charge from WeWork on my statement?

Accepted Answer

WeWork typically bills memberships (such as All Access, dedicated desks, or private offices) on a monthly recurring basis, usually at the start of your billing cycle. The amount reflects your base membership fee plus any recurring add-ons, taxes, or agreed service charges. You can see your current plan, billing date, and invoices under Billing in your account at wework.com or in the WeWork app.

Question 2

What are common WeWork charge amounts and what do they usually represent?

Accepted Answer

Common WeWork charges include monthly memberships (which can range from a few hundred to several thousand dollars depending on the city and office type), WeWork All Access memberships (typically a few hundred dollars per month), and smaller one-time charges for day passes or conference room bookings. You may also see location-specific taxes and service fees. The exact pricing varies by market, membership type, and contract, so always reference your signed agreement or invoices for precise amounts.

Question 3

How do I cancel or change my WeWork membership to stop future charges?

Accepted Answer

To cancel or modify your membership, log into your account at wework.com, go to the Account or Membership section, and follow the prompts to manage or terminate your plan. Most memberships require advance notice (often 30 days or more) and may be subject to minimum term commitments, so your cancellation may take effect at the end of the current or next billing period. For private offices or enterprise agreements, you’ll usually need to contact your dedicated account representative or Community Team to review your contract terms and submit a formal notice.

Question 4

Why am I seeing a small or duplicate-looking WeWork charge or a pending authorization?

Accepted Answer

WeWork may place a temporary authorization hold on your card when you first add a payment method, purchase a day pass, or book a space through WeWork On Demand. These holds can appear as small amounts or as pending charges and typically drop off automatically within a few business days if the transaction is not completed. If a pending charge later posts as a completed transaction and you believe it’s duplicated, contact WeWork support with the transaction details so they can investigate and adjust if needed.

Question 5

How can I get a refund for a WeWork charge I don’t recognize or no longer need?

Accepted Answer

Refund eligibility depends on the type of service and the terms of your membership or booking. One-time bookings (like day passes or meeting rooms) may be refundable or adjustable only if canceled within the allowed time window stated in your confirmation email or booking terms, while monthly memberships are generally non-refundable once the billing period has started. If you believe a charge is an error or you were billed after canceling, contact WeWork support via the Help section of your account or speak to your Community Team, providing your invoice number and charge date so they can review and, if appropriate, issue a credit or refund.

Question 6

How do I contact WeWork about a charge or get a copy of my invoice?

Accepted Answer

Sign in to wework.com or the WeWork app and go to the Billing or Invoices section to download detailed invoices and receipts for each charge. If you need help, use the in-app Help/Support feature or chat, or visit the front desk/Community Bar at your WeWork location to speak with the Community Team. For enterprise or multi-location accounts, your dedicated account manager can also provide consolidated billing statements and clarify any line items.

Question 7

Why was I charged by WeWork after using a trial, promotion, or discounted offer?

Accepted Answer

Many WeWork promotions, free trial days, or introductory offers automatically convert to a paid membership if not canceled before the end of the trial or promo period. In those cases, your card on file is charged the standard rate for the plan you selected, starting on the first day following the trial. Review the original offer terms and your account’s Membership section; if you believe you canceled in time or were misinformed about the pricing, contact support with proof of the promotion or confirmation emails so they can review your case.

Question 8

Can WeWork charges be split between multiple users or business entities on one account?

Accepted Answer

By default, WeWork bills all charges—membership, add-ons, and bookings—to the primary account’s payment method and legal entity. However, some enterprise or multi-team agreements allow cost allocation by team or location, and you can sometimes add multiple payment methods for different types of bookings (for example, a corporate card for membership and a personal card for On Demand bookings). If you need to change who is being billed, contact your Community Team or account manager to update billing details and, if applicable, sign an updated agreement.

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