What's Cooking

Home & Garden90% confidence

What’s Cooking is an Australian homewares and kitchenware retailer offering cookware, kitchen gadgets, tableware, glassware, and gift items through multiple stores across New South Wales, including a location in Wollongong Central.

Sydney, New South Wales, Australia
whatscooking.net.au

About What's Cooking

What’s Cooking is an Australian homewares and kitchenware retailer specialising in practical and stylish products for the home cook. With multiple stores across New South Wales, including a store in Wollongong Central and locations in major shopping centres, they stock cookware, bakeware, kitchen gadgets, knives, storage solutions, tableware, glassware, and gift items. Customers can shop in-store or online at whatscooking.net.au, where they often promote seasonal ranges, cooking gifts, and well-known kitchen brands.

A charge from “WHAT’S COOKING,” “WHATS COOKING WOLLONGONG,” or a similar description on your bank or card statement usually relates to a purchase of kitchenware or homewares, either in one of their NSW stores or via their website whatscooking.net.au. This could be a one-off in-store purchase, an online order, a Click & Collect purchase, or the purchase of a gift card. You may also see a small temporary “pending” amount if your card was pre-authorised (for example, for an online order where the charge is captured when the order ships). What’s Cooking does not generally operate on a subscription model, so repeat monthly charges are more likely to be multiple separate purchases than a recurring membership.

To verify the charge, start by checking any recent in-store receipts, email order confirmations from whatscooking.net.au, or your loyalty/rewards account (if you have one) for a matching amount and date. Look at whether a family member or authorised card user may have bought gifts, kitchen items, or a gift card at a What’s Cooking store. If you still can’t identify the transaction, contact What’s Cooking using the details on their website (whatscooking.net.au) or call the specific store listed on your receipt or statement descriptor. Have your card’s last four digits, the exact amount, and the transaction date ready so they can look up your sale; for refunds, exchanges, or incorrect charges, they will usually ask for a receipt or proof of purchase and then advise on their current returns and refund process.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to What's Cooking.

  1. WHATS COOKING WOLLONGO WOLLONGONG AUS

Frequently Asked Questions

Why do I see a charge from WHAT’S COOKING on my bank statement when I don’t remember shopping there?

Many customers forget small or gift purchases such as kitchen gadgets, mugs, glassware, or homewares bought while visiting a shopping centre, which then appear as “WHATS COOKING” or “WHATS COOKING WOLLONGONG” on their statement. Check with other cardholders on your account and review recent shopping trips to centres where What’s Cooking has a store, as well as any online orders placed at whatscooking.net.au under your email address.

What are typical amounts for a What’s Cooking transaction?

Common in-store purchases like utensils, tea towels, or small gadgets often range from around AUD $10–$40, while cookware sets, knife blocks, or larger appliances can be $100 or more. If your mystery charge matches the kind of items you or a family member recently bought (for example, a new pan set or glassware), it is likely a legitimate What’s Cooking transaction. For exact pricing of a past purchase, you will need to refer to your receipt or contact the store.

Does What’s Cooking have subscriptions or recurring payments?

What’s Cooking primarily processes one-off payments for retail purchases and does not typically offer ongoing subscription services or automatic monthly billing. If you see repeated charges, they are usually separate purchases made on different days or multiple transactions on the same visit (for example, if items were split between two payments). Review the dates and amounts to see if they correspond to distinct shopping trips or orders.

How can I return an item or request a refund for a What’s Cooking purchase?

Refunds and exchanges are generally handled according to What’s Cooking’s returns policy, which may allow change-of-mind returns within a set period if items are unused and you have proof of purchase, and also covers faulty or defective products in line with Australian Consumer Law. To request a refund, visit the store where you purchased the item or contact their customer service via whatscooking.net.au with your receipt, order confirmation, photos of the item (if faulty), and details of the issue. Refunds for card purchases are typically processed back to the original payment card and may take a few business days to appear on your statement.

How do I contact What’s Cooking about a charge I don’t recognise?

Go to whatscooking.net.au and use the Contact or Customer Service section to find their current support options, which may include an online enquiry form, email address, or store phone numbers. Provide the transaction date, exact amount, last four digits of your card, and (if visible) any store location in the statement description such as “WOLLONGONG CENTRAL.” This information helps staff quickly locate the transaction and clarify what was purchased or assist with any billing concerns.

Why do I see a pending or small temporary charge from What’s Cooking?

If you ordered online, your bank may show a pending authorisation from What’s Cooking when you place the order, with the final amount settling when the goods are packed or shipped. Occasionally, payment gateways place a small temporary hold to verify a card; this is not a completed transaction and should disappear from your statement within a few business days. If a pending amount does not drop off or convert to a finalised purchase and you’re concerned, contact your bank and What’s Cooking for clarification.

Can I cancel or change an online order I placed with What’s Cooking?

If your charge is from an online order on whatscooking.net.au and you need to cancel or change it, you should contact What’s Cooking as soon as possible, as orders may be processed quickly during business hours. Use the contact details or order-support instructions in your confirmation email or on their website and provide your order number, name, and the email used at checkout. Depending on the order status, they may be able to amend or cancel the order, or otherwise guide you through their returns process once the goods arrive.

Why do I have multiple What’s Cooking charges on the same day?

Multiple charges on the same day can occur if you made more than one transaction (for example, separate purchases or a split payment across different cards), or if an item was refunded and recharged in a corrected amount. It can also happen if you placed both an in-store purchase and an online or Click & Collect order on the same date. Compare the amounts to your receipts and online order confirmations; if they still don’t make sense, contact What’s Cooking with the list of charges for investigation.

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