Wistia

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Wistia is a video hosting and marketing platform that helps businesses create, manage, and analyze video content for marketing and sales.

Cambridge, MA
wistia.com

About Wistia

Wistia is a video hosting and marketing platform designed for businesses that use video in their marketing, sales, and customer education. Based in Cambridge, MA, Wistia provides tools to upload, securely host, embed, and customize videos and podcasts on your website, landing pages, and campaigns. Their platform includes features like customizable video players, interactive elements (calls-to-action, email capture), detailed viewer analytics, integrations with CRM and marketing tools, and team collaboration. Wistia is commonly used by marketing teams, agencies, SaaS companies, and educators who want more control and insights than typical consumer video platforms offer.

A Wistia charge may appear on your bank or card statement if you or your company signed up for a paid Wistia plan (such as Plus, Pro, or Advanced), upgraded from the Free plan, or purchased add-ons like additional video bandwidth or contacts. Charges are typically billed on a monthly or annual subscription basis, depending on what you selected at checkout. You might also see a charge after the end of a trial period if you entered your card details and did not cancel before the trial expired. In some cases, you may notice a small temporary authorization hold when you first add or update a payment method, which should disappear once your bank releases it.

To verify or resolve questions about a Wistia charge, start by logging into your Wistia account at wistia.com and checking the Billing or Account/Settings area for invoices, plan details, and your billing history. Look through your email (including spam/junk folders) for Wistia receipts or confirmation emails sent to the address used when signing up. If you still don’t recognize the charge, contact Wistia’s support team via their Help Center at wistia.com/support or by emailing support@wistia.com, and provide the last 4 digits of the card, the exact charge amount, and the date so they can locate the subscription. For business or team accounts, also check with your marketing, sales, or web team—Wistia is often subscribed to by those departments and expensed on shared company cards.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Wistia.

  1. WISTIA, INC. +18884947842 US

Frequently Asked Questions

Why do I see a Wistia charge on my card or bank statement?

You’ll typically see a Wistia charge if you or your company subscribed to one of their paid plans (such as Plus, Pro, or Advanced) or upgraded from the Free plan. Marketing, sales, or web teams often use Wistia, so the charge may be tied to a company or team account rather than your personal login. Review your email for Wistia invoices and check with colleagues who manage your website or marketing tools to confirm the subscription.

What are Wistia’s common subscription prices and billing patterns?

Wistia commonly offers a Free tier and paid plans such as Plus (around $24/month when billed annually), Pro (around $99/month), and an Advanced or custom plan for higher usage and enterprise needs; exact pricing can vary by region, usage, and current promotions. Subscriptions may be billed monthly or annually, and charges usually recur on the same calendar day as your sign-up or renewal date. Your invoices and exact plan price are listed under the Billing section of your Wistia account.

How can I cancel or downgrade my Wistia subscription to stop future charges?

To cancel or downgrade, log into your Wistia account, go to Account or Settings, then open the Billing or Subscription area. From there, you can change your plan, downgrade to a lower tier, or cancel auto-renewal following the on-screen steps. Cancellation typically stops future billing at the end of your current paid period, and you’ll retain access until that date. If you can’t access the account, contact support@wistia.com with your company name, billing email, and recent invoice details.

Why was I charged by Wistia after a free trial or after I thought I cancelled?

If you started a free trial and entered payment details, Wistia will automatically convert your account to a paid subscription at the end of the trial unless you cancel before the trial expires. Wistia also charges at the beginning of each billing cycle, so cancelling after a renewal date won’t retroactively void that period. Check your account’s Billing section for your renewal date and recent invoices, and contact Wistia support if you believe there’s been an error or you didn’t intend to continue.

Does Wistia place small authorization holds or $0–$1 test charges?

Yes, like many SaaS providers, Wistia (or their payment processor) may place a small temporary authorization when you first add or update a card to verify it. These may appear as a low-value or $0–$1 pending charge on your statement and should drop off automatically within a few business days, never actually capturing funds. If a small pending charge remains for longer than your bank’s normal hold period, contact your bank first, then Wistia support if it still doesn’t clear.

How do I request a refund for a Wistia charge I didn’t intend or don’t recognize?

Refunds are handled case-by-case and depend on Wistia’s current billing and refund policies, as well as how long ago you were charged. Start by locating your invoice in the Billing section of your Wistia account or in your email, then contact support@wistia.com or use the support form at wistia.com/support with the invoice number, charge amount, and date. Explain whether this was an accidental renewal, an unintended upgrade, or an unrecognized team purchase. Wistia’s team can review eligibility for a refund or credit and help adjust your account to prevent future unwanted charges.

How can I confirm which Wistia account or team is linked to this charge?

Look at the billing or receipt email associated with the charge—Wistia invoices typically list the account name, organization, and billing contact. If you don’t have invoice access, email support@wistia.com with the last 4 digits of the card, the exact charge amount, and date, and they can help identify the associated account (subject to security and privacy checks). For company cards, also check with your marketing, sales, or web teams; Wistia is frequently managed by those departments.

How can I contact Wistia about a billing issue or subscription question?

For billing questions, the fastest route is usually via the Wistia Help Center at wistia.com/support, where you can submit a ticket or access in-app support if you’re logged in. You can also email support@wistia.com with detailed information about the charge, including the amount, date, and the email or organization name on the account. During business hours, higher-tier plans may also have access to additional support options, such as priority response or dedicated account management, listed in the account’s Support or Billing area.

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