Wix

Software98% confidence

Wix.com is a cloud-based website building and hosting platform that allows individuals and businesses to create and manage websites, online stores, and other web applications.

Tel Aviv, Israel

About Wix

Wix.com is a software-as-a-service (SaaS) platform that provides tools for building professional websites, blogs, and online stores without needing to code. Users can choose from hundreds of templates, use drag‑and‑drop design tools, add apps for bookings, email marketing, and more, and host their site directly on Wix’s infrastructure. They also offer domain registration, business email, marketing tools, and e‑commerce capabilities for selling products and services online.

A charge from Wix.com on your card statement typically relates to a subscription for a website plan, domain registration or renewal, a mailbox (email) plan, an app from the Wix App Market, or an upgrade such as extra storage or business/e‑commerce features. The long number in the descriptor (like “1252577033”) often corresponds to an internal transaction, order, or account reference. Charges may be monthly, yearly, or multi‑year depending on the plan you chose, and renew automatically unless cancelled.

If you’re unsure about a Wix.com charge, first log into your Wix account and check the Billing & Subscriptions section, where you can see active plans, renewal dates, and invoices. Each invoice includes the last four digits of the card used and the billed amount. If you still can’t identify the charge or don’t have access to the original account, you can contact Wix Support via their Help Center with the transaction date, amount, and the first/last 4 digits of your card; they can help locate the associated account and advise on cancellations, refunds, or mistaken charges.

Bank Statement Variations

2 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Wix.

  1. "Wix.Com, Inc. San Francisco CA"
  2. 401134 wix com 1252577033

Frequently Asked Questions

What does a Wix.com charge with a long number (e.g., “wix com 1252577033”) mean?

The number in the descriptor is usually an internal transaction or order ID linked to a specific Wix service (such as a website plan, domain, mailbox, or app). Log in to your Wix account, go to Subscriptions or Billing & Payments, and match the date and amount on your invoice to the charge on your statement.

What types of subscriptions or services does Wix.com usually bill for?

Wix commonly bills for website premium plans (e.g., Combo, Unlimited, Business plans), domain registration or renewal, mailbox (business email) services, and paid apps or addons from the Wix App Market. These can be billed monthly, yearly, or for multi‑year terms depending on the option you selected at checkout.

How can I cancel or turn off auto‑renewal for my Wix.com subscription?

Sign in to your Wix account, go to Subscriptions (or Premium Subscriptions), locate the specific plan or domain, and select the option to cancel or disable auto‑renewal. The service will usually remain active until the end of the current billing period, but it will not renew for another term.

How do I request a refund for a Wix.com charge?

Go to your Wix account’s Billing & Payments or Subscriptions page, open the relevant plan, and look for the refund or cancellation options; Wix offers a limited money‑back guarantee on many premium plans if requested within a defined period (such as 14 days). If you don’t see a refund option, contact Wix Support via the Help Center with your invoice number and payment details to check eligibility.

Why am I seeing a recurring Wix.com charge even though I thought I made a one‑time payment?

Most Wix premium plans, domains, and mailboxes are set to automatically renew by default so your site and services don’t expire. If you chose an annual or multi‑year plan, the renewal will occur at the end of that term. Review your Subscriptions page to see which items have auto‑renew turned on and disable it if you no longer need the service.

Can Wix.com place temporary or pending charges on my card?

In some cases Wix or its payment processors may place a temporary authorization hold to verify your payment method when you upgrade or change payment details. These authorizations may appear as pending charges and usually drop off automatically within a few days if they are not captured as a completed transaction.

How can I verify which card or PayPal account was used for my Wix.com payment?

In your Wix account, open Billing & Payments (or Invoices) to view the invoice for the charge. Each invoice shows the payment method used, including the last four digits of the card or the PayPal reference. This can help you confirm which cardholder or account owner authorized the charge.

How do I contact Wix.com about an unknown or unauthorized charge?

Visit support.wix.com through your browser, search for “billing” or “unknown charge,” and use the contact options provided (callback, chat, or ticket, depending on your region). Provide the transaction date, amount, currency, and the first and last four digits of the card so Wix Support can locate the transaction and investigate or advise on next steps.

This merchant is in the Software category

Browse all

Got more mystery charges?

Paste your bank statement codes and we'll tell you exactly who charged you.

Find out who charged you