Wix

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Wix.com is a cloud-based web development platform that allows users to create, host, and manage websites, online stores, and related digital services without needing to code.

Tel Aviv, Israel
wix.com

About Wix

Wix.com is a cloud-based website creation and hosting platform that lets individuals, small businesses, and larger brands build professional websites without needing to code. Using an intuitive drag‑and‑drop editor, users can design sites, online stores, blogs, booking systems, and portfolios, and extend them with apps from the Wix App Market. Wix also sells domains, business email (via Google Workspace), premium templates, marketing tools, and e‑commerce features such as payments, subscriptions, and member areas. The company is headquartered in Tel Aviv, Israel, and serves millions of users globally through its platform at wix.com.

A Wix charge may appear on your bank or card statement when you pay for a Wix Premium plan (website or business/eCommerce), renew a domain name, purchase a mailbox, upgrade or buy an app, or pay for other add‑on services. These can be recurring subscriptions (monthly or yearly), one‑time purchases (like a new domain, logo, or app upgrade), or automatic renewals you set up previously. You might also see temporary authorization holds when you first add or update a card, start a trial and then convert to a paid plan, or change billing periods (for example, switching from monthly to yearly). Charges are often listed under descriptors such as “WIX.COM”, “WIX *YourSiteName”, or similar variations.

If you’re unsure about a Wix charge, first log into your account at wix.com and open the Billing & Payments or Subscriptions section to review active plans, invoices, and recent payments. Check all sites and accounts you manage, including any business or shared projects where your card may have been used. For help, visit the Wix Help Center and use the Support or Contact buttons to open a support ticket or request a callback (availability depends on your region and plan level). If you still don’t recognize the transaction, confirm it with family or colleagues who may manage your website, and if necessary, contact your bank or card issuer to dispute unknown charges after you’ve ruled out any legitimate Wix services.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Wix.

  1. "Wix.Com, Inc. San Francisco CA"

Frequently Asked Questions

Why was I charged by Wix even though I don’t remember buying anything?

Many Wix charges come from subscriptions that renew automatically, such as Premium website plans, Business/eCommerce plans, domains, or mailboxes. Log in to your Wix account, go to Subscriptions and Billing & Payments, and check for active or recently renewed services on any of your sites. Also consider whether a designer, agency, or colleague used your card to pay for a Wix site or domain on your behalf. If you still can’t locate the source, contact Wix Support through the Help Center and then your bank if the charge appears unauthorized.

What are common Wix charge amounts and what do they usually correspond to?

Typical Wix charges relate to Premium plans and domains, often billed in your local currency. As of 2024 in the U.S., website plans commonly fall in a rough range around $10–$30 per month equivalent (often billed annually in one lump sum), and Business/eCommerce plans are usually higher, often in the $20–$40+ per month equivalent. Domain registrations and renewals are typically around $10–$25 per year, plus optional privacy protection. Because Wix frequently offers promotions and regional pricing, the exact amount on your statement may differ from these ranges but will generally match an invoice in your Wix account.

Why do I see a Wix charge for a full year when I thought I was paying monthly?

Some Wix Premium plans and domains are billed on an annual basis even though the site may display a monthly “equivalent” price for comparison. If you selected a yearly or multi‑year plan at checkout, Wix will usually charge the full term upfront as a single transaction. To confirm, review the subscription details and invoice under Billing & Payments in your Wix account. You can change the renewal term for future periods (where available), but Wix generally does not convert a paid annual term back into monthly billing mid‑cycle.

How do I cancel or turn off auto‑renewal for my Wix subscription or domain?

To cancel a Wix Premium plan or stop automatic renewal, log into wix.com, go to Subscriptions (or Premium Subscriptions), select the relevant plan, and choose the option to Cancel Plan or Turn Off Auto Renew. For domains, go to Domains in your account, open the specific domain, and disable auto‑renew or cancel the renewal. The service typically remains active until the end of the current paid period, and you will not be charged again unless you reactivate auto‑renew. Always confirm the next billing date shown in your account so you know when charges will stop.

How can I request a refund for a Wix charge I don’t want?

Wix usually offers a limited money‑back period on new Premium website and Business plans (commonly 14 days from the initial purchase for first‑time upgrades; this can vary by offer and region). To request a refund, sign in to your Wix account, go to Billing & Payments or Subscriptions, open the relevant plan, and look for a Cancel & Refund or similar option if you are still within the eligible window. Domain registrations, mailbox purchases, and many third‑party apps are generally non‑refundable once processed. If you believe there was a billing error or duplicate charge, contact Wix Support through the Help Center with your transaction details and invoice ID.

Why is there a small or pending Wix charge that later disappears?

A small or pending Wix amount (sometimes $0–$2 or a small local‑currency value) is usually an authorization hold used to verify your card when you add or update a payment method. This is not a final charge and should automatically clear from your account within a few business days, depending on your bank’s policies. If a pending amount remains for longer than a week or converts into a posted transaction you don’t recognize, compare it against your invoices in Wix and then contact both Wix Support and your bank if it still appears incorrect.

How do I find the invoice or receipt for the Wix charge on my statement?

Log into your account at wix.com and navigate to Billing & Payments (or Billing History) from your profile or site dashboard. There you’ll see a list of all transactions, including dates, amounts, services (such as Premium plan, domain, or mailbox), and downloadable invoices or receipts. Match the transaction date and amount from your bank statement to the corresponding Wix invoice. If you manage multiple sites or accounts, check each one, as the charge may be tied to a different project than you expect.

What should I do if I don’t recognize a Wix charge and I think my card was used fraudulently?

First, check all Wix accounts you may have—personal, business, or ones managed by a developer or agency—to rule out any legitimate subscription or domain payment. If no matching invoice appears in any account, contact Wix Support via the Help Center and provide the exact amount, date, and descriptor from your statement so they can search for a transaction associated with your card. Then reach out to your bank or card issuer to report possible unauthorized use and request a card replacement or dispute if necessary. Your bank will guide you on next steps while Wix can help identify whether the charge is linked to a specific Wix account.

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