Wolt

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Wolt is a technology company and app-based platform that offers food and grocery delivery, as well as other local commerce services, from nearby restaurants and stores.

Helsinki, Finland
wolt.com
Owned by DoorDash, Inc.

About Wolt

Wolt is a Finnish technology company that operates a popular delivery platform connecting customers with local restaurants, grocery stores, and other retailers. Through the Wolt app and website, users can browse menus and product catalogs, place orders, and have items delivered to their door or prepared for pickup. The service operates in multiple countries and cities, focusing on fast, reliable delivery and a user-friendly digital ordering experience.

A charge from “WOLT” on your card statement typically relates to a food, grocery, or retail order placed via the Wolt app or website. This may be a one-time order, a scheduled order, or associated fees such as delivery fees, service fees, or tips. In some cases, you may see a small temporary authorization hold when you add or update a payment card, or when an order total is adjusted due to item substitutions, cancellations, or added tips.

If you have questions about a Wolt charge, start by opening the Wolt app or logging in at wolt.com and reviewing your order history for the same date and amount as the transaction. Each order includes a detailed receipt with line items for products, fees, and any discounts. For unresolved issues, you can contact Wolt’s customer support directly through the in‑app chat or help section, where you can report incorrect charges, missing items, or request refunds. Make sure to provide screenshots of the order and your bank transaction to speed up resolution.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Wolt.

  1. WOLT

Frequently Asked Questions

Why do I see a Wolt charge on my card even though I don’t remember placing an order?

Check the Wolt app or wolt.com (using any email or phone number you might have registered) and review the order history for the date of the charge. Family members may also use the same card on their Wolt accounts, and some charges can be for group orders or scheduled deliveries placed earlier.

Can Wolt place temporary authorization holds on my card?

Yes. When you add a payment method or place an order, Wolt or its payment processor may place a small temporary authorization hold to verify the card or cover an estimated order total. These holds are automatically released by your bank and should disappear within a few business days, depending on your card issuer.

Why is my Wolt charge higher than the amount I saw at checkout?

The final amount may differ if items were substituted, added, or if you adjusted the tip after delivery. In some markets, local taxes, service fees, or small-basket fees are itemized at the final charge. You can see the exact breakdown by opening the specific order receipt in the Wolt app.

How do I request a refund for a Wolt order (e.g., missing or incorrect items)?

Open the Wolt app, go to your order history, select the affected order, and use the “Report a problem” or support/chat option. Describe the issue (such as missing items, wrong items, or quality problems) and attach photos if relevant. Wolt’s support team will review your case and may issue a partial or full refund or Wolt credits, depending on the situation.

How can I contact Wolt about a suspicious or unauthorized charge?

The fastest way is through the in‑app help or support chat, even if you no longer actively use Wolt. If you cannot access your account, go to wolt.com, navigate to the Help or Support section for your country, and use the available contact options. Also notify your bank or card issuer promptly to report the suspected unauthorized transaction.

Does Wolt offer any subscriptions or membership-style plans that could cause recurring charges?

In some markets, Wolt offers subscription-style benefits (such as reduced delivery fees) under local names or campaigns. These can appear as recurring charges. You can view, manage, or cancel any active subscriptions or benefits in the app under your account settings, payments, or benefits section, where current terms and billing dates are listed.

How do I change or remove my payment method in Wolt to prevent future charges?

In the Wolt app, go to your profile or account section, open “Payment methods,” and either add a new card or remove an existing one. If a card is linked to an active order or subscription benefit, make sure those are completed or cancelled before removing the card.

Why do I see multiple Wolt charges for the same day?

You may have placed more than one order on the same day, or one of the charges could be an authorization that later adjusts to the final amount. Additionally, separate orders from different restaurants or stores are processed individually. Compare each charge with the orders listed in your Wolt order history to match amounts and timestamps.

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