Woodman McDonald Hardware

Home & Garden90% confidence

Woodman McDonald Hardware is a Queensland-based private company that operates Woodman’s Mitre 10 hardware and home improvement stores and related building supply businesses across the Mackay and wider Queensland region.

Mackay, Queensland, Australia
woodmangroup.com.au

About Woodman McDonald Hardware

Woodman McDonald Hardware is part of the Woodman Group, a Queensland-based private company that operates Woodman’s Mitre 10 hardware and home improvement stores and related building supply businesses across the Mackay and wider Queensland region. They supply tools, building materials, timber, paint, garden supplies, plumbing and electrical products, as well as trade and project services for builders, contractors, and DIY customers. With physical store locations and ordering options via their website (woodmangroup.com.au), they serve both retail shoppers and trade account customers throughout regional Queensland.

A charge from Woodman McDonald Hardware (sometimes appearing as WOODMAN MCDONALD, WOODMAN’S MITRE 10, WOODMAN GROUP, or similar) typically relates to an in-store purchase, a phone or email order, an online/click-and-collect order, or delivery of building and garden supplies. For trade and business customers, charges may also be linked to a monthly trade account invoice, staged payments for special orders, or deposits on custom or made-to-order items. In some cases, you may see a temporary authorisation when your card is first processed (for example, for phone orders or large deliveries) which is later finalised for the actual purchase amount.

If you don’t recognise a Woodman McDonald Hardware charge, first check recent receipts, emailed invoices from woodmangroup.com.au, and any building or renovation work you’ve had done via local trades who may buy materials on your behalf. Compare the statement date and amount with any Mitre 10 or Woodman Group invoices, delivery dockets, or online order confirmations. To resolve questions, contact the store listed on your receipt or use the contact details at woodmangroup.com.au with your full name, card’s last four digits, transaction date, and amount so they can look up the sale. If you suspect an error or possible fraud, speak with the merchant first, then follow up with your bank or card provider to dispute the charge if needed.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Woodman McDonald Hardware.

  1. WOODMAN MCDONALD HAR BERSERKER AUS

Frequently Asked Questions

Why did I get a charge from Woodman McDonald Hardware when I only placed an order over the phone?

Woodman McDonald Hardware often processes card payments for phone or email orders using the card details you provide to secure the purchase or delivery. This can appear on your statement as WOODMAN MCDONALD, WOODMAN’S MITRE 10, or WOODMAN GROUP. The amount should match the invoice you were quoted for materials, delivery fees, or special orders. If the amount looks different, contact the store with your invoice number so they can confirm what was processed.

Can Woodman McDonald Hardware charges be recurring or appear every month?

Most customers will only see one-off charges for individual purchases, but trade and business account customers may see regular monthly payments or direct debits to clear their account balances. If you have a trade account, your statement charge may correspond to a monthly account payment rather than a single store visit. Check your trade account statements or emailed invoices from the Woodman Group to match the amount and billing date. If you are unsure whether you have a trade account, contact the accounts department via woodmangroup.com.au.

Why does the amount on my bank statement differ from the receipt I have from Woodman’s Mitre 10?

There are a few reasons an amount might differ: partial refunds, discounts applied after an order was adjusted, combined charges for multiple invoices, or added delivery or cutting fees confirmed after the initial quote. In some cases, you may see an initial authorisation and a later final charge, with the final amount reflecting changes to your order (e.g., additional materials or substitutions). Compare the date and time of the transaction with your final tax invoice rather than the original quote. If they still don’t match, contact the store or accounts team with both documents for a reconciliation.

How do I get a copy of my invoice or receipt for a Woodman McDonald Hardware charge?

If you’ve misplaced your docket or email, you can usually request a copy from the store or the Woodman Group accounts team. Provide the approximate date and time of purchase, the store location (if known), the last four digits of the card used, and the exact amount shown on your bank statement. You can use the contact form or phone numbers listed at woodmangroup.com.au to lodge your request. For trade customers, invoices are often available through your regular account statements or via your account manager.

How do I cancel or change a special order or delivery I’ve been charged for?

Special orders, custom-cut materials, and scheduled deliveries are often charged in advance or require a deposit from Woodman McDonald Hardware. To cancel or change such an order, contact the specific store or the phone number on your order confirmation as soon as possible, as cancellation policies may depend on whether goods have been ordered from suppliers or dispatched. In many cases, refundable items can be cancelled or altered, but custom or specially ordered products may attract restocking or cancellation fees. Always have your order number and receipt handy when calling.

How can I request a refund or return items purchased from Woodman McDonald Hardware?

Refunds and returns are handled under Woodman’s Mitre 10 and the Woodman Group’s store policies, which generally allow returns of unused, resalable stock with proof of purchase within a reasonable time frame. Take the items and your receipt back to the store, or contact them first if the purchase was delivered or made remotely. Refunds are normally processed back to the original card or account used for payment; depending on your bank, it may take a few business days to appear. Special orders, custom-cut materials, and clearance items may have more restrictive return conditions, so check your invoice or ask staff for details.

Why do I see a pending charge or small authorisation from Woodman McDonald Hardware?

A pending charge or small temporary authorisation may occur when Woodman McDonald Hardware verifies your card for a phone, online, or large-value order. This authorisation confirms that your card is valid and has sufficient funds but is not the final charge. Once your order is finalised and invoiced, the authorisation is either converted into the actual sale amount or falls off your account within a few business days. If a pending amount does not resolve or looks incorrect, contact both the store and your bank.

How do I contact Woodman McDonald Hardware about an unrecognised charge?

Visit woodmangroup.com.au and use the listed phone numbers or contact form to reach the relevant store or the central office in Mackay, Queensland. When you contact them, have your bank statement handy and provide the date of the charge, exact amount, and the name as it appears on your statement (e.g., WOODMAN MCDONALD or WOODMAN’S MITRE 10). Staff can search their point-of-sale system or accounts records to identify the transaction. If they cannot locate it or you suspect card misuse, immediately notify your bank or card provider to investigate further.

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