Question 1

Why did I get an annual charge from WP Rocket or PADDLE.NET*WP ROCKET?

Accepted Answer

WP Rocket licenses are billed annually and renew automatically by default to ensure continued access to updates and support. If your subscription was still active, the system charged your saved payment method for the next year on your renewal date, and the descriptor may appear as WP ROCKET, WP-ROCKET.ME, PADDLE.NET*WP ROCKET, or a similar variation. You can see your renewal date, invoices, and plan details by logging into your account at wp-rocket.me.

Question 2

What are the typical WP Rocket subscription prices and billing currency?

Accepted Answer

WP Rocket commonly offers three annual plans: Single (1 website), Plus (3 websites), and Infinite (unlimited websites), with prices generally in the range of about $59, $119, and $299 USD per year respectively, though amounts and promotions can change over time. Billing is usually processed in USD, but if handled by Paddle or regional processors, you might see a local currency and applicable VAT or sales tax on your statement. Your exact price and currency are shown on the checkout page and on the invoice in your WP Rocket account.

Question 3

How do I cancel auto-renewal for my WP Rocket license so I’m not charged again?

Accepted Answer

To stop future charges, log into your account at wp-rocket.me, go to the “My Account” or “Licenses” section, and disable auto-renewal for the license you no longer want to renew. Your plugin will remain active and you’ll keep using the current version until the end of the paid period, but it will not renew automatically. If you can’t access your account (for example, you no longer have the email), contact WP Rocket support with your order details so they can cancel on your behalf.

Question 4

How can I request a refund for a WP Rocket charge I don’t want?

Accepted Answer

WP Rocket offers a money-back guarantee for new purchases within a limited time window (commonly 14 days from the original purchase date). If you’re within that period and want a refund, submit a request through the Help Center or contact page on wp-rocket.me, including your order number and purchase email. Refunds for subscription renewals outside the guarantee period are generally evaluated case by case, so reach out to support as soon as you notice an unwanted charge.

Question 5

Why do I see a small or duplicated pending charge related to WP Rocket?

Accepted Answer

Small $0–$1 or low-value pending charges are usually authorization holds placed by the payment processor (such as Stripe or Paddle) to verify that your card is valid when you purchase or update payment details. These are not actual payments and should automatically disappear or be reversed by your bank within a few business days. If you see what appears to be a duplicate full charge, first check your WP Rocket account for multiple orders or licenses under different emails, then contact support with your statement screenshot if it still looks incorrect.

Question 6

How can I verify which website or account a WP Rocket charge is for?

Accepted Answer

Log into your WP Rocket account at wp-rocket.me using any email addresses you might have used at checkout and review the “Websites” or “Licenses” section to see where each license key is installed. The invoices section will show the charge date, amount, and which license was renewed or purchased. If you manage multiple client sites, you may need to match the license key in the WordPress dashboard (Settings > WP Rocket) to the license listed in your account.

Question 7

Can I pause or downgrade my WP Rocket plan instead of cancelling?

Accepted Answer

WP Rocket plans are sold as annual licenses, so there is no built-in monthly pause feature, but you can prevent renewal and re-purchase later when you need it again. You may be able to downgrade at the next renewal from a higher tier (like Infinite) to a lower one (such as Single or Plus) by contacting support before your renewal date. Any changes to tier or site count will generally take effect at the next billing cycle rather than mid-term.

Question 8

How do I contact WP Rocket about a billing or charge issue?

Accepted Answer

For billing questions, log into your account at wp-rocket.me and use the support or Help Center link to open a ticket—this ensures they can securely view your license and payment history. If you cannot log in, use the contact form on wp-rocket.me and include your full name, purchase email, approximate charge date, amount, and any transaction or order IDs you have. Their support team typically replies by email and may ask for a redacted screenshot of the statement line to quickly identify the transaction.

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