xAI

Software90% confidence

xAI is an artificial intelligence company founded by Elon Musk that develops large language models and AI products such as the Grok chatbot and related tools, often integrated with the social media platform X (formerly Twitter).

Palo Alto, California, United States
x.ai
Owned by X.AI Holdings Corp.

About xAI

xAI is an artificial intelligence company founded by Elon Musk and headquartered in Palo Alto, California. The company focuses on building advanced large language models and AI systems, including the Grok chatbot, developer APIs, and related tools. xAI’s products are closely integrated with X (formerly Twitter), and many users access Grok and other xAI functionality through X subscriptions (such as X Premium tiers) or via the x.ai website for developers and enterprise customers.

A charge from xAI or a related description (such as “XAI”, “X.AI”, “X Corp – xAI”, or “X Premium / Grok”) may appear on your bank or card statement when you subscribe to an X Premium plan that includes Grok access, sign up for an xAI-related paid feature, or use a developer or enterprise service tied to xAI’s models. These charges are commonly recurring monthly subscription fees, but you may also see one‑time charges (e.g., for upgrading plans), prorated amounts if you change tiers mid-cycle, or small temporary authorization holds when you first add or update a payment method. If you subscribed through a mobile app store, the descriptor may reference Apple, Google, or another payment processor rather than xAI directly.

To verify or resolve questions about an xAI-related charge, first sign in to your X account or developer/enterprise dashboard and review your “Premium” or “Subscriptions” section and any invoices or receipts. Compare the billing date and amount there with the transaction on your bank or card statement. If you still don’t recognize the charge, check whether someone else with access to your X account started a subscription, and then contact support through the X Help Center or billing support links provided in your account. For mobile-app purchases, you may need to go through the Apple App Store or Google Play purchase history and their respective refund/cancellation tools. If you suspect unauthorized use, secure your X account (password, two-factor authentication) and contact your bank or card issuer promptly.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to xAI.

  1. XAI LLC +18002698161 US

Frequently Asked Questions

What xAI or Grok-related subscriptions could be causing this charge on my statement?

Most consumer charges linked to xAI are tied to X Premium subscriptions that include access to the Grok chatbot. As of late 2024, Grok is generally included with higher X subscription tiers (such as X Premium+ in many regions), which bill on a monthly or annual basis. If you or someone with access to your X account upgraded to a Premium tier for Grok, that recurring fee is likely the source of the charge. Check your X account under Settings > Your account > Premium (or Subscriptions) to see active plans and billing dates.

What are the typical prices for xAI/Grok access through X Premium?

Pricing for Grok access is set through X Premium tiers and can vary by region, platform (web vs. mobile app), and currency. In the United States, the web price for X Premium+ has typically been in the mid‑teens (USD) per month, with higher prices sometimes shown via mobile app stores due to platform fees, and discounts available for annual billing. For the most accurate and current pricing, sign in to your X account and go to Settings > Your account > Premium: the page will display available tiers, whether they include Grok, and the exact amount you will be charged before you confirm.

Why do I see multiple or slightly different xAI/X Premium charges in the same month?

You may see more than one charge if you changed plans (for example, upgrading from a lower X Premium tier to one that includes Grok) or switched from monthly to annual billing. In such cases, X may bill a prorated amount for the remainder of your current cycle and then a full charge for the new plan, which can look like duplicate billing. You might also see small temporary authorization holds when updating your payment method; these usually disappear within a few business days. Review your X Premium billing history in your account settings to match each charge to a plan change or renewal.

How do I cancel my xAI/Grok access or X Premium subscription so the charges stop?

To cancel, log into X on the web or in the app, go to Settings & privacy > Your account > Premium (or Subscriptions), select your active plan, and choose the option to Cancel or Manage Subscription. If you subscribed via the Apple App Store or Google Play, you must cancel through your device’s subscription settings rather than on the X website. After cancellation, you typically retain access until the end of the current billing period, and the subscription should not renew. Always confirm that your status shows as canceled and keep the confirmation email or screenshot for your records.

How can I get a refund for an xAI or Grok-related charge I didn’t intend to make?

Refund eligibility depends on where and how you subscribed. For web-based X Premium/xAI purchases, start by visiting the X Help Center from your logged-in account and using the billing or subscriptions support forms to explain the issue and request a refund; outcomes are evaluated case by case and some fees may be non-refundable. If the charge was made through Apple or Google, you generally must request a refund directly through the App Store or Google Play’s purchase history using their “Report a Problem” or “Request a refund” tools. If you believe the charge is fraudulent and you cannot resolve it with the platform, contact your bank or card issuer to dispute the transaction.

Why do I see a small $0–$5 xAI or X-related charge that later disappears?

This is usually an authorization hold placed by the payment processor when you start or modify a subscription that includes xAI/Grok. The hold checks that your card is valid and has available funds but is not an actual completed charge and should disappear or reverse automatically within a few business days. You may also see a very small confirmation charge that is then immediately refunded. If a small pending charge remains for more than a week, contact your bank or the app store (if applicable) for clarification.

How do I confirm which account is being billed for this xAI/Grok charge?

Start by signing in to any X accounts you use and checking Settings & privacy > Your account > Premium or Subscriptions to see which one has an active plan with upcoming billing. Make sure to check all email addresses you own for receipts or subscription confirmations from X or the app store, as the billing email can reveal which account is associated with the charge. If you manage multiple business or developer accounts, review any x.ai or X developer billing dashboards tied to your organization. If you still can’t identify the source, contact X support through the Help Center with the last 4 digits of the card and the billing date (but never share your full card number) so they can help locate the account.

How can I contact support about an xAI or Grok billing issue?

For most users, billing for xAI/Grok is handled through X, so go to help.twitter.com (X Help Center) while logged in and choose the options related to Premium, subscriptions, or payments, then submit a support request describing the charge and including the date, amount, and statement descriptor. If you subscribed via an app store, consult the Apple App Store or Google Play support pages for purchase and refund assistance. Enterprise or developer customers using xAI models directly through x.ai should log into their organization or developer portal and use the designated billing or account-management contact channels provided there. Always avoid sharing full card numbers or sensitive banking details in support tickets.

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