Yarn'n is an Indigenous-owned Australian company that produces 100% recycled, locally made toilet paper and related tissue products, donating 50% of its profits to the Yalari Foundation to support First Nations education.
Yarn'n is an Indigenous-owned Australian company based in Salisbury, Queensland, specialising in 100% recycled, locally made toilet paper and other tissue products. The business focuses on sustainability and social impact, using recycled paper, plastic‑free packaging where possible, and local manufacturing to reduce environmental footprint and support Australian jobs. A core part of Yarn'n’s mission is advancing First Nations education: the company donates 50% of its profits to the Yalari Foundation, which provides scholarships and support for Aboriginal and Torres Strait Islander students.
A Yarn'n charge on your bank or card statement usually relates to a purchase of toilet paper or related tissue products made through their website (yarnn.au) or via a recurring delivery you may have set up. This could be a one‑off bulk order, a recurring subscription for household or business toilet paper deliveries, or a special promotion or bundle. In some cases you may see a small temporary authorization when you first place an order or update your payment details; this is a standard card verification step and should drop off once your payment is fully processed.
If you’re unsure about a Yarn'n charge, start by checking your email for an order confirmation or invoice from Yarn'n around the date of the transaction, and review any subscription or recurring delivery settings in your account on yarnn.au. Compare the amount on your statement to your recent orders, bundles, or scheduled deliveries. If something doesn’t look right, contact Yarn'n directly through the contact form or details provided on their website, including your full name, email, approximate charge date, and the last four digits of the card that was charged so they can locate your order. Common issues—such as duplicate orders, forgotten subscriptions, address changes, or delivery problems—are typically resolved by adjusting your subscription settings, updating your details, or requesting a review/refund through their support team.
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Yarn'n.
Why did I get a Yarn'n charge on my card this month when I didn’t place a new order?
Yarn'n offers recurring delivery options for toilet paper and related tissue products, so the charge may be for a scheduled subscription shipment you previously set up. Log into your account at yarnn.au and check your subscription or “recurring order” section to see your next delivery date and quantity. If you no longer need regular deliveries, you can adjust the frequency or cancel the subscription from your account settings.
What are typical Yarn'n charge amounts I might see on my bank statement?
Yarn'n charges generally correspond to the size and type of toilet paper or tissue bundle you ordered, plus any shipping fees if applicable. You may see charges for single cartons, multi‑carton bundles, or business‑sized orders, which will naturally be higher than a standard household order. To confirm an amount, compare the figure on your statement with the order total listed in your email confirmation or in your order history at yarnn.au.
How do I cancel, pause, or change my Yarn'n toilet paper subscription?
To manage your Yarn'n subscription, sign in to your account at yarnn.au and go to the subscriptions or recurring orders area. From there you can pause upcoming deliveries, change the delivery frequency, adjust quantities, update your address, or fully cancel the subscription. Be aware that changes made close to your next renewal date may apply from the following cycle, depending on when your order is processed.
How can I request a refund or dispute a Yarn'n charge I don’t recognise?
If you believe you were charged in error or received a damaged or missing delivery, contact Yarn'n through the support or contact page at yarnn.au with your order number, charge amount, and the email address used at checkout. The team can check for duplicate orders, shipping issues, or misapplied charges and advise whether a refund, replacement, or store credit is appropriate under their policies. If they confirm that the charge is valid but you still disagree, you can then contact your bank or card issuer with the documentation Yarn'n provides.
Why do I see a small pending or temporary Yarn'n charge on my statement?
A small pending amount may appear when Yarn'n (via its payment processor) verifies your card details, especially if you are placing your first order or updating payment information. This is an authorization hold, not a completed sale, and it should automatically drop off or be replaced by the final order amount within a few business days. If a small pending charge remains for more than a week without converting to a final purchase, contact your bank and Yarn'n support for clarification.
How can I confirm which order a Yarn'n charge is linked to?
Search your email inbox (including spam/junk folders) for messages from Yarn'n or receipts containing “yarnn.au” around the date of the charge. If you have an account, log in at yarnn.au and review your order history and invoices, matching the billed total and date to what appears on your statement. If you checked out as a guest, you can usually retrieve order details by using the “track my order” or similar option on the site, or by contacting support with your name, email, and the transaction date and amount.
What should I do if my Yarn'n delivery didn’t arrive but I was still charged?
First, check the tracking link provided in your shipping confirmation email to see the latest delivery status or any attempted delivery notes. If the parcel shows as delivered but you can’t locate it, or if tracking hasn’t updated for several days, contact Yarn'n through their website with your order number so they can investigate with the courier. In many cases they can confirm the delivery details or arrange a replacement or refund in line with their shipping and loss policies.
How do I contact Yarn'n about a billing or account issue?
Visit yarnn.au and go to the contact or support section to submit an enquiry about your charge, subscription, or delivery. Provide as much detail as possible—your name, email, approximate charge date, the amount, and any order number—so they can quickly locate your transaction. Response times can vary, but you’ll typically receive a reply by email, and more urgent issues can be flagged in the subject line or message body.