Yoello

Software95% confidence

Yoello is a Cardiff-based fintech company that provides a mobile order-and-pay platform and payment processing solutions for hospitality and retail businesses.

Cardiff, Wales, United Kingdom
yoello.com
Owned by Epos Now

About Yoello

Yoello is a fintech and software company that specializes in mobile ordering and payment technology, primarily for the hospitality and retail sectors. Its platform lets customers scan a QR code, tap NFC, or enter a URL to access a digital menu, place orders, and pay from their own devices without downloading an app. Alongside ordering, Yoello also offers open-banking based payment solutions, integrations with major POS systems, analytics, loyalty tools, and support for use cases like table service, click-and-collect, takeaway, delivery, and event service.

A Yoello charge on your statement typically appears when you order food or drinks at a bar, café, restaurant, stadium, festival, or other venue that uses Yoello’s platform to handle ordering and payments. The charge may show alongside a payment processor prefix (for example, Stripe) with Yoello as the payment facilitator, and it may be associated with one-time purchases such as a meal, event order, or takeaway. In some cases, you might see small temporary authorisation holds when your card details are first verified, which are automatically reversed by your bank.

If you don’t recognise a Yoello charge, first check any email or SMS receipts from the venue where you recently ordered, as these often reference Yoello or include a Yoello-branded checkout page link. Reviewing your recent visits to pubs, restaurants, clubs, stadiums, or events where you ordered by scanning a QR code can also help you match the transaction. For unresolved questions, you can contact the venue directly with the date and amount of the charge so they can look up the order in their Yoello dashboard. If you still suspect an unauthorised transaction, contact your bank or card issuer to dispute the charge and request that they investigate, providing them with any receipts or screenshots from the Yoello payment page as supporting evidence.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Yoello.

  1. Abc stripe* yoello

Frequently Asked Questions

Why do I see a charge from Yoello on my card when I only ordered from a bar or restaurant?

Yoello provides the mobile order-and-pay system for many hospitality venues. When you scan a QR code or use a web link at a bar, pub, café, or restaurant, the payment may be processed via Yoello, so the charge can appear under Yoello (sometimes with a processor prefix like Stripe) instead of the venue’s own name.

Can Yoello charges be recurring, or are they usually one-time payments?

Yoello is primarily used for one-time payments such as food, drink, or event orders. Most consumers will only see single charges per visit or per order rather than ongoing subscriptions. If you see repeated Yoello charges, it’s usually because you made multiple separate purchases at venues using Yoello, not because Yoello has set up a subscription on your card.

What typical amounts might Yoello charges be for?

Yoello charges usually match the value of your order at a participating venue—anything from a few dollars for a coffee or drink to larger amounts for group meals, event tabs, or multiple rounds. If the amount roughly matches what you spent at a bar, restaurant, or event where you ordered via QR code, it is likely a legitimate Yoello transaction.

Does Yoello place temporary authorisation holds on my card?

Some venues using Yoello may trigger a small temporary authorisation when your card is first verified or when opening a tab. These holds can appear as pending charges and are automatically released by your bank after a short period. Only the final captured amount for your order should remain as a completed transaction.

How can I get a copy of my receipt for a Yoello transaction?

When you pay through Yoello, you’re typically offered a digital receipt via email or SMS at checkout. Search your inbox or messages for the date of the purchase and keywords like “Yoello” or the venue name. If you can’t find it, contact the venue where you ordered; they can usually retrieve your order from their Yoello dashboard and provide a copy.

How do I request a refund for a Yoello charge I believe is incorrect?

Refunds for Yoello transactions are handled by the venue that processed your order. Reach out directly to the bar, restaurant, or event operator with your transaction date, amount, and any receipt or screenshot. They can process a partial or full refund through their Yoello merchant portal if appropriate. If you cannot resolve it with the venue, contact your bank to dispute the transaction.

Who should I contact if I suspect a fraudulent Yoello payment on my card?

If you don’t recognise any visit to a Yoello-powered venue on the date of the charge, immediately contact your bank or card issuer to report suspected fraud and request that they block or replace your card. You can also review any QR-code or mobile orders you made recently to confirm whether anyone else may have used your device or payment details.

Why does my statement show both a payment processor name (like Stripe) and Yoello together?

Yoello often works with third-party payment processors such as Stripe to handle the card transaction. In those cases, your bank statement descriptor can include both the processor prefix (e.g., “STRIPE*”) and “YOELLO.” The actual merchant you interacted with is the venue using Yoello, while Yoello and the processor together facilitate the secure payment.

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