Youfoodz

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Youfoodz is an Australian company that produces and delivers fresh, ready-made meals, snacks, and drinks direct to consumers via subscription and one-off orders.

Brisbane, Queensland, Australia
youfoodz.com
Owned by HelloFresh SE

About Youfoodz

Youfoodz is an Australian meal delivery service based in Brisbane, Queensland, specialising in fresh, ready‑made meals, snacks, and drinks. Instead of meal kits, Youfoodz delivers fully prepared, chilled meals that are ready to heat and eat in a few minutes. Customers can order via youfoodz.com or the Youfoodz app, choosing from a rotating menu that often includes calorie‑controlled, high‑protein, and “FUEL” or “FRESH” ranges, along with snacks, juices, and breakfast items. Youfoodz operates Australia‑wide to most metro and many regional areas, and is part of the HelloFresh group.

A Youfoodz charge may appear on your bank or card statement when you place a one‑off order or set up a recurring meal plan. Most customers are billed weekly, a few days before their scheduled delivery, based on the number of meals and add‑ons they’ve selected. Common transaction descriptions can include “YOUFOODZ”, “YOUFOODZ BRISBANE” or similar merchant wording, and common amounts reflect weekly box totals (for example, multiple meals plus snacks). You may also see small temporary authorisation holds (often $1–$2) when you first add or update a card, during a free‑box or discounted promotion, or when Youfoodz verifies your payment method before preparing an upcoming order.

If you’re unsure about a Youfoodz charge, first log in to your account at youfoodz.com (or via the app) and check the “Upcoming Deliveries”, “Orders” or “Order History” section to match the amount and date with an order. Make sure you haven’t set up more than one subscription, and check if a family member has used your card on their own account. You can manage, skip, or cancel future deliveries from your account settings before the weekly cutoff time. For questions about unexpected or duplicate charges, missing deliveries, or to request a refund or credit, contact Youfoodz through their online Help Centre or in‑app support, attaching screenshots of your statement and order history so their team can quickly investigate.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Youfoodz.

  1. PAYPAL *YOUFOODZ 0452348082 AU

Frequently Asked Questions

Why am I seeing a weekly Youfoodz charge on my bank statement?

Youfoodz operates primarily on a recurring weekly delivery model, so you’re charged shortly before each scheduled delivery based on the meals and extras you’ve selected. If you’ve previously signed up for a meal plan and didn’t cancel or skip before the weekly cutoff, the order will automatically renew and appear as a charge on your statement. Check your Youfoodz account under “Upcoming Deliveries” to see the plan associated with that payment date and amount.

What are typical Youfoodz prices and charge amounts?

Youfoodz pricing varies depending on the number of meals and any promotions, but per‑meal prices are usually lower when you order larger bundles (for example, 7, 10, or 14‑meal packs). Many customers see weekly charges in the range of approximately AUD $60–$160 for a full box including meals and optional snacks or drinks. Your exact charge will include GST and any delivery fees that apply to your postcode. You can see a full price breakdown on the checkout page and in your order confirmation email for each box.

How do I cancel or pause my Youfoodz subscription to stop future charges?

Log in to your account at youfoodz.com or via the Youfoodz app and go to your account, subscription, or meal plan settings. From there, you can cancel your subscription entirely, or choose to skip individual weeks or pause deliveries for a period of time. Changes must be made before the weekly cutoff time for your area (usually several days before your delivery date); if you miss the cutoff, that week’s order may still be processed and charged. After cancelling, you’ll receive a confirmation on‑screen and often via email—keep this for your records.

Why do I see a small $1–$2 Youfoodz charge or a pending transaction that later disappears?

Youfoodz may place a small temporary authorisation hold on your card when you first sign up, update your payment details, or during certain promotions to verify that the card is valid. These authorisations often appear as $0–$2 AUD pending charges and are not actual debits; they should automatically reverse or disappear from your statement within a few business days. If a small charge remains posted after a week, contact your bank and Youfoodz support with a screenshot so they can review it.

How can I get a refund or credit for a Youfoodz order I’m unhappy with?

If there’s an issue with your delivery—such as missing items, damaged packaging, or food quality concerns—contact Youfoodz as soon as possible after your delivery window. Use the Help Centre or in‑app support to lodge a ticket, including photos, your order number, and details of the problem. Youfoodz typically reviews claims case‑by‑case and may offer a refund, partial refund, or store credit where appropriate. Note that they generally don’t provide refunds for orders that were correctly delivered but later changed your mind about, especially if it’s outside the safe consumption window.

How do I check what exactly I was charged for by Youfoodz?

To see a breakdown of a charge, log into your Youfoodz account and open the “Order History” or “Past Orders” section. Select the order that matches the date and amount on your bank statement; you’ll see each item, applied discounts, delivery fees, and the total billed. You can also refer to the original order confirmation email for that box, which lists all products and the final price. If you can’t find an order that matches the charge, contact Youfoodz support with the last 4 digits of your card and the charge date and amount (but never send your full card number).

Can someone else’s Youfoodz account charge my card without me realising?

It’s possible for a family member or housemate to add your card to their Youfoodz account, which would cause charges to appear under the Youfoodz merchant name on your statement. If you see a charge you don’t recognise, ask anyone with access to your card if they’ve used Youfoodz, and then check any household Youfoodz accounts. If you confirm the charge is unauthorised, remove your card details from any linked accounts, contact Youfoodz to report the issue, and speak with your bank about disputing the transaction and securing your card.

How can I contact Youfoodz about a mystery charge or billing issue?

Visit youfoodz.com and go to the Help or Support/Contact section, where you can submit a request or use live chat (when available) from your logged‑in account. Providing your order number, delivery address, and a screenshot of the relevant transaction will help them locate your account quickly. You can also monitor responses via email connected to your Youfoodz login. For suspected fraud or if your card has multiple unknown charges, contact your bank immediately in addition to reaching out to Youfoodz.

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