Z.ai

Software90% confidence

Z.ai is a Chinese artificial intelligence company that develops large language models, chatbots, and generative AI infrastructure, offered globally via web apps and APIs. Its services are provided to many international users through a Singapore-based operating entity using Stripe for payments.

Beijing, China
z.ai
Owned by Knowledge Atlas Technology Joint Stock Co., Ltd.

About Z.ai

Z.ai is a global artificial intelligence company specializing in large language models (LLMs), generative AI chatbots, and developer APIs. Originally founded in China (formerly known internationally as Zhipu AI), the company builds the GLM series of language models and provides consumer-facing chat products as well as enterprise and developer tools for integrating AI into applications and workflows. Z.ai operates internationally with regional entities, including a Singapore company that provides services and billing for many users outside mainland China.([aiwiki.ai](https://www.aiwiki.ai/wiki/Z.ai?utm_source=openai))

A card charge labeled similar to “STRIPE-Z. AI SINGAPORE” typically indicates you purchased AI services from Z.ai, with Stripe acting as the payment processor. This could be a subscription to Z.ai’s chatbot, pay‑as‑you‑go API usage, a prepaid credit pack, or an upgrade to a higher‑tier developer or enterprise plan. Because Z.ai’s Singapore entity (JINGSHENG HENGXING TECHNOLOGY PTE. LTD.) operates the platform for many international users, your statement may reference Singapore even if you used the service from another country.([chat.z.ai](https://chat.z.ai/legal-agreement/privacy-policy?utm_source=openai))

If you’re unsure about the charge, start by logging into your Z.ai account (or any developer dashboard you may have used) and checking the billing or invoices section for transactions on the same date and for the same amount. Look for email receipts from Z.ai or Stripe sent around the time of the charge. For questions, use Z.ai’s official website support channels to contact customer service, providing the last 4 digits of your card, the charge amount, date, and descriptor. If you suspect unauthorized use, first disable any Z.ai API keys, then contact your bank to dispute the transaction and request a new card if necessary.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Z.ai.

  1. STRIPE-Z. AI SINGAPORE

Frequently Asked Questions

Why do I see a charge from “STRIPE-Z. AI SINGAPORE” on my card?

This descriptor usually means you purchased AI services from Z.ai, and Stripe processed the payment on their behalf. The Singapore reference comes from Z.ai’s Singapore operating entity, which handles billing for many international customers.

What types of Z.ai services commonly result in card charges?

Charges can come from chatbot subscriptions, pay‑as‑you‑go API usage based on tokens or requests, prepaid credit bundles, or enterprise/developer plans. Review your Z.ai account’s Billing or Usage sections to see which product generated the charge.

How can I verify which Z.ai account was billed for this transaction?

Log into any Z.ai accounts you may have created using your email addresses or SSO providers, then go to the billing or invoices page and check for transactions matching the date and amount on your card statement. Also search your email inbox for receipts from Z.ai or Stripe using keywords like “Z.ai receipt” or “payment confirmation.”

How do I cancel or downgrade my Z.ai subscription to avoid future charges?

Sign in on z.ai, go to the account or billing settings, and locate your active plan. From there you can downgrade to a lower tier, switch to a pay‑as‑you‑go model, or cancel auto‑renewal. After cancellation, your plan usually remains active until the end of the current billing period.

Does Z.ai place small temporary authorization holds on my card?

Z.ai, via Stripe, may place small temporary authorizations (for example a few dollars or less) when you first add or update a payment method to verify the card. These holds should automatically disappear or be reversed within a few business days and do not represent actual charges.

How can I request a refund for a Z.ai charge?

First, check your Z.ai billing history to confirm the specific invoice, then use the support or contact form on the official website to submit a refund request, including the invoice number, charge amount, date, and reason. If Z.ai approves the refund, it will be processed back through Stripe to your original payment method, which may take several days to appear on your statement.

Why am I seeing multiple Z.ai charges in the same month?

Multiple charges can occur if you have both a recurring subscription and metered API usage, if you created more than one Z.ai account with different emails, or if you purchased additional credit packs. Compare each line item in your Z.ai billing dashboard to your bank statement to match all charges.

What should I do if I don’t recognize a Z.ai charge at all?

If you cannot match the charge to any Z.ai account, app integration, or invoice, contact Z.ai support through their official site with details of the transaction. At the same time, inform your card issuer that you suspect an unauthorized charge so they can investigate, block further payments, and issue a new card if needed.

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