ZircoDATA

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ZircoDATA is an Australian records and information management company providing secure document storage, digitisation, information governance, and secure destruction services to organisations across Australia.

Bentleigh, Victoria, Australia
zircodata.com.au
Owned by Housatonic Partners

About ZircoDATA

ZircoDATA is an Australian records and information management company that helps organisations securely manage physical and digital information throughout its lifecycle. Headquartered in Bentleigh, Victoria, the company provides secure offsite document storage, cataloguing, document scanning and digitisation, data capture, information governance consulting, and certified secure destruction (shredding and media destruction) services. ZircoDATA works with businesses, government agencies, healthcare providers, legal firms, and other regulated industries across Australia that must comply with strict privacy, retention, and security standards.

A ZircoDATA charge may appear on your bank or card statement when your organisation uses their services for offsite records storage, carton or file retrieval, scanning projects, media storage, or secure destruction. Charges can be one‑off (for example, a document pickup, a digitisation project, or a scheduled destruction job) or recurring (such as monthly storage fees per box, media vaulting charges, or ongoing information management services). You might also see separate line items for account setup, emergency retrievals, special handling, or courier/delivery fees associated with moving records between your premises and a ZircoDATA facility. In some cases, an initial pre‑authorisation or deposit may appear as a pending charge when a new payment method is added.

To verify a ZircoDATA charge, start by checking any recent invoices, service orders, or contracts your organisation has with ZircoDATA, including offsite storage, scanning projects, or scheduled destruction services. The name on the card statement may appear as “ZIRCODATA” or similar, sometimes followed by a location such as “BENTLEIGH” or another Australian city. If you still have questions, contact your internal accounts payable or records management team, then reach out to ZircoDATA via the contact details on zircodata.com.au, providing the charge date, amount, and the last 4 digits of the card used (but never sending full card details by email). Common billing issues—such as duplicate retrieval requests, confusion between storage versus destruction charges, or misunderstandings about minimum storage terms—are usually resolved by reviewing your service agreement and requesting an itemised statement from ZircoDATA’s accounts or customer service team.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to ZircoDATA.

  1. ZIRCODATA PTY LTD HAWTHORN EAST AUS

Frequently Asked Questions

Why did ZircoDATA charge my card this month when we haven’t sent new boxes?

ZircoDATA typically bills recurring monthly or periodic fees for ongoing records storage, media vaulting, and information management services, even if you haven’t added new boxes that month. Your statement amount usually reflects storage charges based on the number of cartons or items held, plus any retrievals, deliveries, or other service requests processed during the billing period. Review your latest ZircoDATA invoice for a line‑by‑line breakdown of storage volumes and activity charges.

What types of services does a ZircoDATA charge usually cover?

A ZircoDATA charge can cover offsite document or media storage, retrieval and delivery of cartons or files, scanning and digitisation work, data capture services, secure destruction (shredding) of documents or media, or project‑based information governance work. Many customers see a mix of recurring storage fees and one‑off activity charges on the same invoice. The exact services included will be listed on the invoice issued to your organisation’s billing contact.

How are ZircoDATA services priced and what are common charge patterns?

ZircoDATA typically prices services per storage unit (such as per box, file, or media item) and per activity (such as retrieval, pickup, delivery, scanning volume, or destruction batch). Common patterns on statements include a consistent monthly storage amount plus variable charges for retrievals, digitisation batches, or scheduled destruction jobs. Larger projects—like bulk scanning or archive clean‑ups—may appear as higher one‑time charges in addition to your usual recurring fees.

How do we cancel, pause, or reduce ZircoDATA storage services to stop future charges?

To cancel or reduce ongoing storage fees, your organisation must arrange for records to be permanently withdrawn, returned, or securely destroyed in accordance with your contract and legal retention requirements. Contact ZircoDATA via the details on zircodata.com.au or through your assigned account manager to discuss closure of cartons, destruction authorisations, or account termination. Note that minimum terms, notice periods, and destruction or return fees may apply, so review your service agreement before requesting changes.

How can we dispute a ZircoDATA charge or request a refund or credit?

If you believe a ZircoDATA charge is incorrect, gather the invoice number, charge date, amount, and any related job or order references, then contact ZircoDATA’s accounts or customer service team using the contact form or phone number listed on zircodata.com.au. They can provide an itemised breakdown and investigate issues such as duplicate retrieval charges, misapplied fees, or services you believe were not requested. Where an error is confirmed, ZircoDATA may issue a corrected invoice, credit note, or refund according to their billing and credit policies.

Why do I see a small or pending ZircoDATA charge on our card?

A small or pending ZircoDATA transaction may be a card verification or pre‑authorisation when adding or updating a payment method or setting up a new service arrangement. These checks confirm that the card is valid and have no final impact on your account once they are reversed by your bank, usually within a few business days. If a pending amount later posts as a completed charge, check your invoice or contact ZircoDATA for clarification on the associated service.

How can I confirm which internal account or department a ZircoDATA charge belongs to?

ZircoDATA invoices typically reference your organisation’s account number, cost centre, or purchase order, which can help you identify the responsible department. Ask your finance or accounts payable team to pull the corresponding invoice using the charge date and amount from your statement, then cross‑check the cost allocation or project code. If you cannot locate the document, contact ZircoDATA with the transaction details so they can resend the invoice or provide an itemised statement.

How do I contact ZircoDATA about a mystery charge on our bank statement?

Visit zircodata.com.au and use the official contact form or support email, or call the customer service or accounts number listed on the site, during Australian business hours. Provide the transaction date, amount, the name shown on your statement (for example, “ZIRCODATA BENTLEIGH”), and your company name so they can locate your account. For security, never send full card numbers or CVV codes—only share the last four digits if requested for verification.

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