Zoom

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Zoom Video Communications is a technology company that provides cloud-based video conferencing, online meetings, messaging, and collaboration solutions for individuals and businesses.

San Jose, CA
zoom.com

About Zoom

Zoom Video Communications is a cloud-based communications platform that provides video conferencing, online meetings, webinars, phone services, and team messaging for individuals and organizations of all sizes. Headquartered in San Jose, CA, Zoom is widely used for remote work, online classes, telehealth, virtual events, and personal meetups. Its core offerings include Zoom Meetings, Zoom Webinars, Zoom Phone (cloud phone system), and Zoom Rooms (conference room solutions), along with various add-ons like large meeting licenses, cloud recording storage, and AI-powered features.

A Zoom charge on your bank or card statement typically appears when you’ve upgraded from a free account to a paid plan, started or renewed a subscription (such as Zoom One Pro or Business), purchased a webinar or large meeting add-on, or subscribed to Zoom Phone or other advanced services. Charges may recur monthly or annually depending on the billing cycle you chose during signup. You may also see temporary authorization holds when you update payment details or start a trial that converts to a paid subscription at the end of the trial period if not cancelled in time.

If you’re unsure about a Zoom charge, start by signing in at zoom.com and going to **Account Management > Billing** (for paid accounts) or **Plans & Pricing** in your profile to review your active subscriptions, invoices, and payment history. Check all email addresses you might have used to create a Zoom account for order confirmations or renewal notices from no-reply@zoom.us. To resolve issues, you can visit support.zoom.com for billing support, use live chat (for eligible plans), or submit a support ticket; in many cases you can cancel auto-renew, download invoices, or request refunds directly through your account’s billing portal. If you suspect unauthorized use, change your password, enable two-factor authentication, and contact Zoom Support and your bank or card issuer promptly.

Bank Statement Variations

3 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Zoom.

  1. ZOOM.AUD SAN JOSE CA
  2. ZOOM.COM 888-799-9666 +18887999666 US
  3. ZOOM.US 888-799-9666 +18887999666 CA

Frequently Asked Questions

Why did I get a Zoom charge when I mostly use the free plan?

You may have upgraded to a paid plan (such as Zoom One Pro) or purchased an add-on like extra cloud storage, a large meeting license, or a webinar license, even if you usually use the free service. In some cases, a free trial can convert to a paid subscription at the end of the trial if you didn’t cancel before the renewal date. Log into zoom.com, go to **Account Management > Billing** (or **Plans** in your profile) to see exactly which paid product is active on your account.

What are common Zoom subscription prices and billing cycles?

Zoom offers a free basic plan and several paid tiers, typically billed per user, per month or per year. As of the latest information, Zoom One Pro often starts around $14.99 USD/user/month, and Business plans commonly start around $19.99 USD/user/month, with discounts for annual billing and multi-user accounts; Zoom Webinars, Zoom Phone, and other add-ons are priced separately. Final pricing may vary by region, currency, and promotions, so always check the **Plans & Pricing** page when signed in for your exact rates and renewal dates.

How can I cancel or turn off auto-renew for my Zoom subscription?

Sign in at zoom.com and go to **Account Management > Billing > Current Plans** (or **Plans** under your profile if you’re a single-user account). Click **Cancel Plan** or **Turn Off Auto-Renew** next to the subscription you want to stop; follow the prompts and confirm. Your plan normally remains active until the end of the current billing period, and you won’t be charged again unless you re-subscribe. Be sure to download any needed invoices or recordings before your plan downgrades, as some features may be reduced.

How do I request a refund for a Zoom charge I wasn’t expecting?

First, review your **Billing > Invoices** section at zoom.com to confirm which subscription or add-on was charged and the billing date. If you believe the charge was made in error or you recently renewed and no longer need the service, you can submit a refund request through **support.zoom.com** or via the **Billing** section if a self-service refund option is available for your region. Refund eligibility depends on factors like how long ago you were charged, your plan type, and Zoom’s current refund policy, so provide as much detail as possible (account email, invoice number, dates) when contacting support.

Why do I see a small Zoom charge or a $0–$1 authorization on my card?

Zoom may place a small temporary authorization hold when you add or update a payment method or when a subscription is about to renew, to confirm that your card is valid. These are not actual charges and usually disappear or convert to the real transaction within a few business days. If the small amount remains pending for more than a week or you see multiple unexpected holds, contact your card issuer and check your Zoom **Billing** page for any failed or pending payments.

The amount charged by Zoom doesn’t match the plan price I expected—why?

The total on your statement may include taxes (such as VAT, GST, or sales tax), regional pricing adjustments, currency conversion by your bank, or multiple users/licenses under a single account. It may also include add-ons like Zoom Webinars, Large Meeting, Zoom Phone numbers, or extra cloud storage that were purchased in addition to your base plan. Review the line-item breakdown in your Zoom invoice under **Billing > Invoices** to see exactly what was billed and compare it with your card statement.

How can I contact Zoom about a billing or charge issue?

Go to **support.zoom.com** and sign in with your Zoom account to access billing support options. Depending on your plan, you may be able to use live chat, submit a support ticket, or access phone support for urgent billing concerns. Include your account email, invoice number, charge amount and date, and a description of the issue so the billing team can assist you quickly.

What if I see a Zoom charge but don’t recognize the account or email it’s tied to?

First check whether a family member, coworker, or organization you belong to used your card to pay for a Zoom subscription or add-on. Try signing in at zoom.com with any email addresses you might have used, and use the **Forgot password** option to see if an account exists under that email. If you still can’t identify the account, contact Zoom Support with the last 4 digits of the card, the exact charge amount, date, and currency (do not send full card details), and also notify your bank or card issuer in case the card has been used without authorization.

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