Zoom

Software95% confidence

Zoom Video Communications is a technology company that provides cloud-based video conferencing, online meetings, webinars, and messaging services for businesses and individuals.

San Jose, CA
zoom.us

About Zoom

Zoom Video Communications (zoom.us) is a cloud-based software company headquartered in San Jose, CA that provides video conferencing, online meetings, webinars, virtual events, and team messaging tools for individuals, businesses, schools, and organizations worldwide. Zoom offers both free and paid plans, including Zoom One (for meetings, chat, whiteboard, and phone), Zoom Webinars, Zoom Events, and add-ons like large meeting capacities, cloud storage, and premium support. Charges from Zoom typically reference “ZOOM.US” and may include their support phone number or region information on your bank or card statement.

A Zoom charge may appear on your statement if you upgraded from a free account to a paid plan, signed up for a webinar or events subscription, purchased an add-on (such as extra cloud recording storage or large meeting capacity), or renewed an existing subscription. Zoom bills most subscriptions on a recurring basis (monthly or annually), and many plans auto-renew unless cancelled before the renewal date. You may also see temporary authorization holds (often small test amounts) when you add or update a card, one-time charges for special events or premium features, or a charge following the end of a free trial or promotional period.

If you’re unsure about a Zoom charge, first sign in at zoom.us, go to “Account Management” > “Billing” (or “Plans & Billing”) to review your current plans, invoices, billing history, and payment methods. Check all email addresses you might have used to create a Zoom account for receipts from no-reply@zoom.us or billing@zoom.us, and look for invoices attached to those emails. For help, visit support.zoom.us to open a support ticket or use live chat (for eligible plans), or call Zoom’s billing support where available; have your invoice number, the last four digits of your card, and the exact charge amount and date ready. If you still cannot identify the charge or suspect fraud, contact your bank or card issuer to dispute the transaction and request that the card be blocked or replaced.

Bank Statement Variations

3 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Zoom.

  1. ZOOM.AUD SAN JOSE CA
  2. ZOOM.COM 888-799-9666 +18887999666 US
  3. ZOOM.US 888-799-9666 +18887999666 CA

Frequently Asked Questions

Why do I see a charge from ZOOM.US on my bank or credit card statement?

A charge from ZOOM.US usually means a paid Zoom plan or add-on is active on an account associated with your email or company. This can include Zoom One Pro or Business plans, annual webinar or events licenses, large meeting add-ons, or extra cloud recording storage. Sign in at zoom.us and go to Account Management > Billing (or Plans & Billing) to see exactly which subscriptions are being billed to your card.

What are typical Zoom subscription prices that might appear as recurring charges?

In the U.S., common Zoom One prices (subject to change) are roughly: Pro from about $14.99–$15.99 per month per user, Business from about $21.99 per month per user, and annual options that bill once per year at a discounted rate. Zoom Webinars and other add-ons are often billed annually and can range from around $79/year for basic add-ons to several hundred dollars or more per year for higher capacities. Your exact amount will depend on your plan type, number of licenses, billing cycle (monthly vs. annual), and any promotions at the time of purchase—check the Billing page in your account for precise pricing.

How do I cancel or downgrade my Zoom paid subscription so I stop getting charged?

To cancel or downgrade, sign in at zoom.us, click your profile > Account Management > Billing (or Plans & Billing), then go to the Current Plans tab. Click “Cancel Plan” or “Edit Plan” next to the subscription you want to change and follow the prompts; make sure you complete all steps until you see confirmation. Your plan will remain active until the end of the current billing period, and future renewals will stop. If your account is managed by your employer or a reseller, you may need to contact your admin or the reseller directly to cancel.

Why was I charged by Zoom after I thought I cancelled my account?

Zoom subscriptions renew at the start of each billing cycle, and cancellations take effect at the end of the current period, not immediately. If you cancelled after your renewal date, the charge you see is likely for the new period that has already started. Check zoom.us > Account Management > Billing > Billing Information to confirm your renewal date and the status of your subscription. If you believe you cancelled on time, contact Zoom Billing Support with screenshots or email confirmations so they can review your case.

How can I request a refund from Zoom for an unwanted or mistaken charge?

Zoom’s refund policies vary by product and region, but in many cases you may be eligible for a refund if you request it shortly after a renewal or accidental purchase. Log in to zoom.us, go to Account Management > Billing > Invoices, and review the invoice linked to the charge; if refund options are available you may see a way to submit a request directly. If not, go to support.zoom.us, sign in, and open a billing ticket with your invoice number, charge amount, and an explanation of the situation. Zoom will review your request and let you know whether a credit or refund can be issued according to their current policies.

Why do I see a small or $0 Zoom charge or a temporary pending amount on my card?

Zoom may place a small authorization hold or $0 verification when you add or update a payment method to confirm that your card is valid. These are not actual charges and should automatically drop off or convert to $0 within a few business days, depending on your bank. If the pending hold does not clear after a week, contact your bank or card issuer first, then reach out to Zoom Billing Support with a screenshot of the pending transaction if needed.

How can I find which Zoom account is using my card if I don’t recognize the charge?

If you have multiple email addresses, try signing into zoom.us with each one and checking Account Management > Billing for active plans and the last four digits of the card on file. You can also search your inboxes for receipts from no-reply@zoom.us or billing@zoom.us, which will show the account email and product purchased. If you still cannot locate the account, go to support.zoom.us, open a billing ticket, and provide the exact charge amount, date, and the last four digits of your card so Zoom can attempt to locate the associated account.

Does Zoom offer a way to pause my subscription instead of completely cancelling?

Zoom does not widely offer a formal "pause" feature for all plan types, but you can often switch to a lower-cost plan or change your renewal from annual to monthly to reduce your costs without fully cancelling. In your Billing settings at zoom.us, use the “Edit Plan” option to adjust license counts, term length, or downgrade to a less expensive tier. For large business or enterprise accounts, contact your Zoom account executive or Zoom Sales via zoom.us/contactsales to discuss temporary changes or custom arrangements.

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