AGC Catering Equipment

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AGC Catering Equipment is a family-owned Australian retailer and wholesaler supplying new and pre-owned commercial catering and hospitality equipment, kitchenware, crockery, cutlery and glassware to restaurants, cafés, hotels and other venues.

Greenacre, New South Wales, Australia
agcequipment.com.au

About AGC Catering Equipment

AGC Catering Equipment is a family‑owned Australian retailer and wholesaler based in Greenacre, New South Wales, specialising in commercial catering and hospitality equipment. They supply new and pre‑owned equipment such as commercial ovens, refrigerators, dishwashers, benchtop appliances, stainless steel benches, and food preparation equipment, as well as kitchenware, crockery, cutlery and glassware. Their customers include restaurants, cafés, takeaway shops, hotels, clubs, schools and other venues, and they offer both showroom sales and online ordering through agcequipment.com.au, with delivery options across Australia.

A charge from AGC Catering Equipment may appear on your bank or card statement after you purchase equipment, spare parts, smallwares, or tableware either in store, over the phone, or via their website. The description may appear as “AGC CATERING EQUIPMENT”, “AGC EQUIPMENT GREENACRE”, or a similar variation including “AGC” and “Greenacre NSW.” Most charges are one‑off payments for goods, but you may also see separate charges for freight/shipping, installation, or professional services, as well as deposits for special orders or lay‑by arrangements. If you have a business trade account, charges may appear monthly or on agreed invoice dates when outstanding invoices are processed.

To verify an AGC Catering Equipment charge, start by checking any recent invoices, quotes, email order confirmations, or delivery dockets from AGC or agcequipment.com.au, including purchases made by staff members using a company card. Log into your email for order confirmations and review your accounting or POS records if you are a business. If you still have questions, visit agcequipment.com.au and use their contact form or call the phone number listed on the website to provide the transaction date and amount so they can locate the invoice. Common billing issues—such as confusion between deposits and final balances, separate freight charges, or card payments processed after goods are dispatched—are usually resolved by matching the charge to the corresponding invoice or purchase order.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to AGC Catering Equipment.

  1. AGC CATERING EQUIPMENT +61297425411 AU

Frequently Asked Questions

Why do I see a charge from AGC Catering Equipment on my bank statement?

This charge is usually for commercial kitchen equipment, spare parts, or hospitality supplies purchased from AGC Catering Equipment in their Greenacre showroom, over the phone, or via agcequipment.com.au. Many business owners delegate purchasing to staff, so the charge may relate to an order placed by a manager, chef, or purchasing officer on your behalf. Check any recent equipment upgrades, replacement appliances, or orders for crockery, cutlery or glassware around the transaction date.

How does AGC Catering Equipment bill for online and phone orders?

For online orders through agcequipment.com.au, your card is typically charged in full at checkout, and you receive an emailed tax invoice showing the total including GST and freight. For phone or showroom sales, AGC may process your card via their EFTPOS terminal or send a payment link for card payment, which will then appear on your statement under a descriptor containing “AGC Catering Equipment” or “AGC Equipment Greenacre.” In some cases, they may process payment when stock is confirmed or just before dispatch, which can be a few days after you place the order.

Could this be a deposit or part‑payment for an AGC Catering Equipment order?

Yes. For special orders, custom stainless benches, or large equipment packages, AGC Catering Equipment may take a deposit to secure stock, with the balance due before delivery or installation. Your statement may show multiple charges for the same order—one for the deposit and one for the final payment—matching separate invoices or receipts. Review any quotes or pro‑forma invoices from AGC to confirm whether the amount aligns with a deposit or staged payment schedule.

Does AGC Catering Equipment offer subscriptions or recurring billing?

AGC Catering Equipment primarily processes one‑time payments for equipment and hospitality supplies and does not typically sell subscription services like software or memberships. However, if you have a trade account or credit terms with them, you might see recurring or periodic charges when monthly or scheduled invoices are processed on your saved payment method. If you see regular charges you don’t recognise, contact AGC directly with your business name and ABN so they can check for a trade account or standing order.

How can I get a copy of my invoice or receipt from AGC Catering Equipment?

Invoices and receipts are usually emailed at the time of purchase for online, phone, and many in‑store transactions. Search your email for “AGC Catering Equipment” or “agcequipment.com.au” around the transaction date, including your spam or promotions folder. If you can’t find it, contact AGC through the details on their website and provide your business name, approximate date, and charge amount so they can re‑issue a tax invoice.

How do I query a charge, request a refund, or return goods to AGC Catering Equipment?

If you believe you have been charged incorrectly, received the wrong goods, or need to return an item, contact AGC Catering Equipment directly as soon as possible. Use the phone number or contact form listed on agcequipment.com.au, quoting your invoice number, transaction date, and the amount charged so they can investigate. Refunds or credits are generally handled in line with Australian Consumer Law and AGC’s own returns policy, which may have conditions for change‑of‑mind returns or custom orders, so it’s best to confirm eligibility and procedures with them before sending anything back.

Why does the amount charged by AGC Catering Equipment not match the product prices I remember?

Final amounts can differ from base product prices due to added GST, freight/shipping charges, installation fees, or extra items added to the order (such as smallwares, spare parts, or accessories). In some cases, discounts or package pricing are applied at invoice level, which can also make the totals look different from individual price tags or online listings. Compare the charge with your full tax invoice rather than a quote or product page, and contact AGC if you need a detailed breakdown of the items and charges.

What should I do if I don’t recognise an AGC Catering Equipment charge at all?

First, check internally whether anyone with access to your card or company account (such as chefs, managers, or purchasing staff) placed an order for hospitality equipment or tableware. If no one recognises the purchase, contact AGC Catering Equipment directly with the exact transaction date, amount, and the statement description so they can search their system for a matching invoice. If they cannot find a corresponding order or you suspect fraud, notify your bank or card issuer immediately to dispute the transaction and secure your card details.

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