Aura

Financial Services80% confidence

Aura is a digital security company that provides identity theft protection, credit monitoring, and online privacy tools to consumers under brands such as Aura and Identity Guard.

Burlington, Massachusetts, United States
aura.com

About Aura

Aura is a consumer-focused digital security company offering identity theft protection, credit and bank account monitoring, dark web monitoring, antivirus, VPN, password management, and other online safety tools. The business traces its roots to Intersections Inc., a Chantilly, Virginia–based identity protection provider and operator of the Identity Guard platform; Intersections and Identity Guard were acquired and later rebranded under the Aura name, which is now headquartered in Burlington, Massachusetts.

A charge that appears on a bank or card statement as a phone number like “703-4886100” is commonly associated with Intersections Inc./Aura and its Identity Guard-branded services, which are typically sold as subscription plans billed monthly or annually. Consumers may see these charges after signing up for identity theft protection through Aura/Identity Guard directly, via a promotion from their bank, credit card issuer, insurance company, or employer benefits program. In some cases, there may be a small temporary authorization when a new card is added, followed by the full subscription charge once the trial period ends.

If you do not recognize a charge tied to the 703-488-6100 billing descriptor, first check any Aura or Identity Guard accounts (including those started as free trials or through a bank/credit card offer) for active subscriptions and recent invoices. You can sign in to your account or contact Aura’s customer support using the phone number or support links on aura.com for clarification or cancellation. If you still believe the transaction is unauthorized after speaking with Aura, contact your card issuer to dispute the charge and request a new card number to prevent further billing.

Bank Statement Variations

2 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Aura.

  1. 703-4886100 , MA
  2. 703-4886100, MA

Frequently Asked Questions

Why do I see a charge on my statement that only shows “703-4886100” or a similar phone number?

The number 703-488-6100 is historically associated with Intersections Inc., the company behind Identity Guard, which is now part of Aura. Many identity theft protection and credit monitoring subscriptions billed by Aura or Identity Guard may appear on statements with this phone number instead of the full brand name, especially for older or migrated accounts.

What types of subscriptions or services does Aura typically bill for?

Aura generally bills for identity theft protection and digital security plans that can include credit monitoring, dark web monitoring, antivirus, VPN, password manager, and family protection features. These plans are usually billed monthly or annually, and charges associated with 703-488-6100 or similar descriptors are often for one of these subscription tiers.

How can I confirm which Aura or Identity Guard account is associated with this charge?

Start by checking your email for Aura or Identity Guard welcome messages, billing receipts, or password reset links using the cardholder’s primary email addresses. Then sign in at aura.com or identityguard.com to review active plans and billing history. If you cannot locate the account, contact Aura support and provide the last four digits of your card, the charge date, and amount so they can look up the transaction.

How do I cancel my Aura or Identity Guard subscription to stop future charges?

You can typically cancel by logging into your Aura or Identity Guard account, going to the account or billing settings, and selecting the option to cancel or turn off auto-renewal. If you enrolled via a partner such as a bank or employer, you may need to cancel through that partner or by calling Aura’s customer service number listed on your account or on aura.com.

Can I get a refund for an Aura charge I don’t recognize or no longer want?

Refund eligibility depends on the plan, how you enrolled, and how long ago you were billed. Contact Aura’s customer support as soon as you notice the charge and ask them to review your account for possible refunds, especially if you were within a trial period or recently renewed. Be prepared with your billing date, amount, and email address used at signup.

Why do I see a small temporary or pending amount from Aura or Identity Guard on my card?

Aura may place a small temporary authorization on your card—often a few dollars or less—when you start a trial or update your payment method to verify that the card is valid. This is not a true charge and should disappear or be reversed automatically after a few days, with the full subscription amount posting separately if you continue the service.

Could this charge be related to an identity protection service from my bank or credit card issuer?

Yes. Intersections Inc./Aura has historically partnered with banks, credit card issuers, and other financial institutions to offer white-labeled or co-branded identity protection services. If you enrolled in identity theft protection through your bank or card issuer, the billing may still route through Aura or Identity Guard and show the 703-488-6100 descriptor even though you signed up via a different brand name.

What should I do if I believe this Aura-related charge is fraudulent?

If Aura’s support team confirms that they cannot locate an account in your name or you are certain you did not authorize the service, immediately contact your card issuer to dispute the charge and request a new card number. Also ask Aura to block the card number in their systems to prevent future attempts and monitor your statements for any additional suspicious activity.

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