Live Payments

Financial Services97% confidence

Live Payments is an Australian payment service provider offering EFTPOS terminals, online and virtual payment gateways, and other merchant services to small and medium businesses, including taxi, hospitality, and retail sectors across Australia.

Sydney, New South Wales, Australia
livepayments.com
Owned by Live Group

About Live Payments

Live Payments is an Australian-based payment service provider headquartered in Sydney, New South Wales. They supply EFTPOS terminals, online and virtual payment gateways, and other merchant services to small and medium businesses, particularly in the taxi, hospitality, and retail sectors across Australia. Instead of being a consumer-facing shop or app, Live Payments operates mainly in the background, securely processing card transactions on behalf of the businesses you buy from.

A charge referencing “LIVE PAYMENTS”, “LIVE PAYMENTS SYDNEY”, “LIVE TAXI” or similar on your bank or card statement usually means your card was processed through Live Payments’ systems. Common scenarios include paying for a taxi or rideshare, settling a bill at a café, bar, or restaurant, or making a purchase at a small retailer that uses a Live Payments EFTPOS terminal. The amount may reflect a one-time purchase, a taxi fare plus tip, a card surcharge, or a pre-authorisation/hold (for example, some transport or hospitality merchants briefly hold a higher amount before finalising the actual charge). Recurring or subscription-style charges are less common, but a business that bills you regularly (like a membership or delivery service) could also be using Live Payments as their payment processor.

If you’re unsure about a Live Payments charge, first match the date and amount with any recent taxi trips, hospitality visits, or small business purchases, and check for receipts in your email, SMS, or ride-booking apps. On many statements, the trading name of the business appears alongside "Live Payments"—this can help you identify the merchant. If you still cannot recognise the transaction, contact the business you suspect processed the payment or reach out to Live Payments via the contact options on their website (livepayments.com) with the date, exact amount, and the last four digits of your card so they can help trace the merchant. For suspected fraud or unauthorised use, notify your bank or card issuer immediately to dispute the charge and secure your account.

Bank Statement Variations

4 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Live Payments.

  1. LIV*Live Payments Barangaroo AUS
  2. Live Payments Barangaroo AU
  3. Live Payments*Live Pay Barangaroo AUS
  4. Live Payments, Barangaroo 1502 AUD000000009367

Frequently Asked Questions

Why do I see a charge from LIVE PAYMENTS or LIVE PAYMENTS SYDNEY on my statement?

Live Payments is a payment processor that handles EFTPOS and card transactions for thousands of Australian businesses. When you see “LIVE PAYMENTS”, “LIVE PAYMENTS SYDNEY”, or similar on your statement, it usually means you paid a taxi, hospitality venue, or retailer that uses Live Payments’ terminals or online gateway. The underlying merchant name may appear before or after “Live Payments” in your transaction details.

Is Live Payments a subscription service, or are charges usually one-time payments?

Most Live Payments charges represent one-time transactions such as a taxi fare, restaurant bill, bar tab, or retail purchase. However, some businesses that bill regularly (like memberships, delivery services, or ongoing services) may use Live Payments to process recurring payments, so you could see the same or similar amount on a regular cycle. In that case, the recurring pattern is set by the business, not Live Payments itself.

Why does my taxi or transport fare show as LIVE PAYMENTS or LIVE TAXI on my card statement?

Many Australian taxi operators and transport services use Live Payments’ EFTPOS and in-vehicle payment solutions to process card fares. Your bank statement may therefore show “LIVE TAXI”, “LIVE PAYMENTS SYDNEY”, or the taxi company name plus “Live Payments” rather than the driver’s name. The total can include the metered fare, any tolls, booking fees, tips, and any card surcharges applied by the taxi operator.

Why is there a small or slightly higher ‘pending’ charge from Live Payments than my actual bill?

Some merchants using Live Payments place a temporary pre-authorisation on your card to confirm it is valid and has sufficient funds—for example, certain taxis, hotels, or bars. This can appear as a higher pending amount or a round-figure hold (e.g., $10, $20, or another standard amount). Once the final transaction is processed, the hold is adjusted to the actual sale amount, and any extra authorised funds are released by your bank, typically within a few business days.

How can I find out which business actually charged me through Live Payments?

Start by checking the full transaction detail in your banking app or online banking, as it may include the trading name and location of the business alongside “Live Payments”. Then compare the date and amount with recent taxi trips, meals, or retail purchases and any receipts, SMS confirmations, or app booking histories. If you still can’t identify it, you can contact Live Payments via their website (livepayments.com) with the transaction date, amount, and last four digits of your card so they can help trace the associated merchant.

How do I cancel a recurring payment that is being processed via Live Payments?

Recurring payments are set up and controlled by the business you have the agreement with, not directly by Live Payments. To cancel or pause these charges, contact that business (for example, a membership or service provider) and follow their cancellation or billing-change process, then keep written confirmation. If charges continue after you’ve cancelled with the merchant, contact your bank or card issuer to discuss blocking future payments or raising a dispute.

How do refunds work for payments processed by Live Payments, and how long do they take?

Refunds must be initiated by the business that originally took the payment through their Live Payments terminal or online portal. Once they process the refund, it is sent back through Live Payments to your bank, and the timeframe for the money to appear in your account is usually a few business days, but can vary depending on your bank and card type. If you’re waiting on a refund, ask the business for proof of refund (such as a receipt or confirmation email) and provide that to your bank if delays occur.

What should I do if I believe a Live Payments transaction is fraudulent or incorrect?

First, confirm that no one else with access to your card (family members, employees, etc.) made the transaction and double-check any recent taxi rides or small purchases you might have forgotten. If you still don’t recognise it or the amount seems incorrect, immediately report the transaction to your bank or card issuer so they can secure your card and start a dispute or chargeback process. You can also contact Live Payments via the support channels on livepayments.com with the transaction details so they can investigate which merchant processed the charge.

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