CabFare

Financial Services95% confidence

CabFare is a payment platform and Tap to Pay mobile app that enables taxi, rideshare, limousine and other professional drivers and fleets to accept fast, secure, contactless card and digital-wallet payments, with real-time reporting and compliant digital receipts.

North Melbourne, VIC, Australia
cabfare.com
Owned by National Billing Group Pty Ltd

About CabFare

CabFare is an Australian payment platform and Tap to Pay mobile app used by taxi, rideshare, limousine and other professional drivers to accept card and digital-wallet payments. Based in North Melbourne, VIC, CabFare provides drivers and fleets with secure payment processing, real-time transaction reporting, and compliant digital receipts that meet Australian tax and transport regulations. The service is typically integrated into in-vehicle payment terminals or driver apps, and supports major credit/debit cards and popular mobile wallets.

A CabFare charge appears on your bank or card statement when you pay for a taxi, rideshare, hire car or similar professional transport service that uses CabFare to process payments. The transaction description may show as “CABFARE”, “CAB FARE”, or a similar variation, often with an Australian location reference. Charges can include the trip fare, government-regulated taxi service fees or surcharges, tolls, airport fees, tips (if selected), and, in some cases, a small card processing surcharge. You might see CabFare for one-time rides, pre-authorisation holds when you start a trip or book in advance, or for adjustments if a driver or fleet corrects a fare shortly after the ride.

If you’re unsure about a CabFare charge, start by checking your ride history, text or email receipts from recent taxis or rideshares, and calendar entries for trips around the charge date. Many fleets send a digital receipt via SMS or email; if you paid via tap-and-go, you may need to contact the taxi company or CabFare support through cabfare.com with the date, amount, and last four digits of your card so they can locate the transaction. For questions about disputes, overcharges, or duplicate payments, your bank or card issuer can also assist and may open a formal chargeback if needed, but contacting the operating taxi company or CabFare first often resolves most billing issues more quickly.

Bank Statement Variations

3 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to CabFare.

  1. CabFare Payments Melbourne AU
  2. CabFare Payments North Melbour AUS
  3. CabFare Payments\Contactless Suite 2 1st

Frequently Asked Questions

Why do I see a CabFare charge on my bank or credit card statement?

A CabFare charge usually means you paid for a taxi, rideshare, limousine, or hire car that used CabFare to process the payment. The charge may correspond to a metered taxi fare, a pre-booked trip, tolls and airport fees, an optional tip, and any applicable card surcharge. Check your recent trips, especially around airports, hotels, and city centers, where CabFare terminals are commonly used.

What are common amounts or patterns for CabFare charges?

CabFare amounts typically match the total cost of a single trip—often rounded to the nearest few cents—such as AU$15–$40 for local rides, or higher for airport and long-distance trips. You may see multiple CabFare charges if you took several taxis in a short period, or one pending amount followed by a final posted amount if an authorisation hold was used. Surcharges and tolls are usually itemised on your in-vehicle screen or digital receipt but appear as a single combined CabFare total on your statement.

Does CabFare place pre-authorisation holds or pending charges on my card?

Some taxis and hire vehicles using CabFare may place a temporary pre-authorisation hold when you tap your card at the start of a trip, particularly for higher-risk or longer journeys. This hold is typically a standard amount (for example, approximating a typical fare) and is adjusted to the actual fare when the trip ends. Any unused portion of the hold is automatically released by your bank, which can take a few business days to disappear from your available balance.

How can I get a receipt or invoice for a CabFare trip?

If you entered your mobile number or email in the vehicle, CabFare usually sends a digital receipt with full fare breakdown shortly after payment. If you didn’t receive one, you can request a copy by contacting the taxi company or submitting a support request via cabfare.com, providing the trip date, approximate time, pickup location, total amount, and last four digits of your card. This receipt is suitable for business expense claims and tax records.

How do I dispute a CabFare charge or request a refund?

First, compare the charge with your trip details and any receipts to confirm whether it matches a known journey. If you believe you were overcharged, charged twice, or billed for a trip you didn’t take, contact the operating taxi company or lodge a query through CabFare’s support page at cabfare.com, including your transaction details and a description of the issue. They can review GPS and meter records and, if an error is confirmed, arrange a partial or full refund. If you can’t resolve it directly, you may also contact your bank to inquire about a chargeback.

Can CabFare be linked to a subscription or recurring billing?

CabFare is primarily used for one-off transport payments, so most people will only see single, trip-based charges. Recurring or regular CabFare charges usually indicate that you frequently use the same fleet or account-based service that processes payments through CabFare. If you see repeated charges you don’t recognise, gather the dates and amounts and contact the relevant taxi company or CabFare support to confirm whether they relate to separate trips or an account arrangement.

How do I contact CabFare about a charge I don’t recognize?

Visit cabfare.com and use the contact or support section to lodge a billing enquiry, providing the charge date, time zone, exact amount, card type, and last four digits of the card used. Include any trip information you remember, such as pickup/drop-off areas and the taxi company or vehicle number. For urgent matters or suspected fraud, you should also notify your bank or card issuer immediately so they can secure your account while the transaction is investigated.

What should I do if I was charged by CabFare but my trip was cancelled or didn’t go ahead?

If your trip was cancelled after your card was authorised, you may still see a temporary CabFare hold or pending transaction. In many cases this will automatically reverse within a few business days if no final fare is submitted. If the amount posts as a completed transaction or isn’t released after several days, contact the taxi company or CabFare through cabfare.com with your trip details so they can verify the cancellation and, if appropriate, arrange a reversal or refund.

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