JIM.com

Financial Services85% confidence

JIM.com is a financial technology service from CloudWalk Inc. that lets small businesses accept contactless card and digital wallet payments directly on an iPhone and receive funds instantly.

São Paulo, Brazil
jim.com
Owned by CloudWalk Inc.

About JIM.com

JIM.com is a financial technology service from CloudWalk Inc. that allows small and medium businesses to accept contactless card and digital wallet payments directly on an iPhone, without a traditional card reader. Operating from São Paulo, Brazil, JIM.com turns compatible iPhones into payment terminals so merchants can accept Visa, Mastercard, Elo and major digital wallets like Apple Pay and Google Pay. Funds from customer payments are routed through CloudWalk’s payment infrastructure and typically settled to the business’s account very quickly, often on the same day, making it attractive for mobile professionals, cafes, delivery services, and other in‑person businesses.

A JIM.com charge on your bank or card statement usually appears when you pay a business that uses JIM.com/CloudWalk as its payment processor. Instead of the shop’s name, your statement descriptor may show “JIM.COM”, “JIM.COM*MerchantName”, or “CLOUDWALK/JIM” along with the city (often São Paulo, BR), date, and amount. These can be one‑time in‑person purchases, card-on-file charges for ongoing services, recurring subscriptions set up with a small business (such as classes, memberships, or retainers), or delayed/adjusted transactions like tips or added fees. In some cases you may see temporary authorization holds (small or full-amount) when a card is first tapped, which later drop off or are replaced by the final settled charge.

If you’re unsure about a JIM.com charge, first match the date and amount to recent purchases from smaller merchants, pop‑up stores, delivery drivers, or service providers who used an iPhone to take payment. Check any email or SMS receipts you received at the time of purchase—these often show the business name plus a note that payment was processed by JIM.com or CloudWalk. To resolve questions, contact the business you bought from, as they control refunds, cancellations, and subscriptions. If you still can’t identify the transaction, visit jim.com and use their support/contact section or in‑app help (for merchants) to request details about a specific charge, providing the exact amount, date, and last 4 digits of your card. For suspected fraud, contact your card issuer immediately to dispute the charge and block unauthorized use.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to JIM.com.

  1. JIM.COM 58386088 FELIPE S

Frequently Asked Questions

Why does my statement show a charge from JIM.com or CLOUDWALK/JIM instead of the store name?

JIM.com is the payment processor used by the business where you made your purchase. Some banks display the processor name (for example, “JIM.COM*STORE NAME” or just “JIM.COM SAO PAULO BR”) instead of or in addition to the merchant’s trading name. This is common with small businesses that accept contactless payments directly on an iPhone. To identify the source, try to recall any in‑person payment you made by tapping your card or phone on someone’s iPhone around that date.

What types of purchases typically result in a JIM.com charge?

JIM.com processes in‑person contactless payments for small businesses such as cafes, beauty professionals, personal trainers, consultants, delivery services, repair technicians, and pop‑up or market stalls. You might see these charges for services (haircuts, classes, appointments), food and beverage, retail products, or mobile services performed at your home or office. Some businesses also use JIM.com to securely store your card for recurring billing, such as monthly memberships or lesson packages.

Does JIM.com have subscription fees, or is this a recurring charge from the business I used?

JIM.com itself is a business‑side tool; most cardholders are not subscribing directly to JIM.com. If you see the same or similar JIM.com amount billed monthly or on a regular schedule, it usually means the underlying merchant has set up a recurring payment or membership (for example, a gym, course, or service plan) that’s processed via JIM.com. Log into the merchant’s website/app or contact them directly to confirm whether you have an active subscription and how to cancel it.

Why do I see a small or duplicate JIM.com charge or a pending amount that later disappears?

Some JIM.com merchants may run a temporary authorization to verify your card, especially for higher‑risk or card-on-file arrangements. This can appear as a small amount (sometimes less than R$5 or a small equivalent in your currency) or as a pending hold for the full purchase value. These authorizations are not final charges and should automatically drop off or be replaced by the completed transaction within a few business days, depending on your bank’s policies.

How are fees and amounts determined for JIM.com transactions?

The amount you see on your statement is the final amount entered by the merchant, which may include tax, service fees, or tips if you authorized them at checkout. JIM.com charges the business a processing fee per transaction (commonly a percentage of the sale plus a fixed amount), but that fee is paid by the merchant and is not itemized on your receipt. If the total you see doesn’t match what you expected, request an itemized receipt from the business to review taxes, discounts, and any added charges.

How can I cancel a recurring payment or subscription that is billed through JIM.com?

Recurring payments processed by JIM.com are managed by the merchant who signed you up, not by JIM.com directly. To cancel, contact the business (for example, your gym, class provider, or service company) and ask them to stop future billing or remove your card on file. Keep written proof of the cancellation (email or message) and monitor your statements for at least one additional billing cycle to ensure no further charges occur.

How do I request a refund or dispute a JIM.com charge I don’t recognize?

Refunds must be initiated by the merchant that accepted your payment, so start by contacting them with the date, amount, and last 4 digits of your card so they can locate the transaction and issue a refund if appropriate. If you cannot identify or reach the business, you can visit jim.com and use their support or contact area to ask for help identifying a charge, providing a screenshot or full statement description. For suspected fraud or if you cannot resolve the issue with the merchant, contact your bank or card issuer to formally dispute the transaction and request a chargeback.

How can I get more details about a specific JIM.com charge (receipt, merchant name, or location)?

First, search your email/SMS for a receipt from the day of the charge—many JIM.com merchants send digital receipts showing the business name, item details, and location. The statement descriptor (e.g., “JIM.COM*NAME” or “CLOUDWALK/JIM SAO PAULO BR”) often includes a partial merchant name that can help you recognize the transaction. If you still need clarification, contact your bank for the merchant’s registered name and, if necessary, reach out to JIM.com via jim.com’s support/contact form with the charge date, amount, and the first/last few digits of the descriptor so they can help identify the merchant.

This merchant is in the Financial Services category

Browse all

Related Merchants

Spotto
Circumtec
Live Payments
CabFare
Swyft Filings

Compare JIM.com

vsSpottovsCircumtecvsLive Payments

Got more mystery charges?

Paste your bank statement codes and we'll tell you exactly who charged you.

Find out who charged you