Spotto

Financial Services90% confidence

Spotto is an Australian payment service for taxi drivers offering in‑car EFTPOS terminals, real-time fare settlement and a companion app and debit card to manage and access trip earnings.

Sydney, New South Wales, Australia
spotto.com.au
Owned by A2B Australia Limited

About Spotto

Spotto is an Australian payment service based in Sydney that provides in‑car EFTPOS terminals and payment processing for taxi and professional transport drivers. When you pay for a taxi using a card, digital wallet, or contactless device in a vehicle using Spotto, your fare is processed through Spotto’s payment network. The company offers real‑time or near real‑time fare settlement to drivers, plus a companion app and linked debit card that help drivers receive, manage, and spend their trip earnings quickly and securely.

A Spotto charge usually appears on your bank or card statement after you’ve paid a taxi or transport fare in a vehicle equipped with a Spotto terminal. The transaction description may look like “SPOTTO”, “SPOTTO SYDNEY”, or similar, sometimes followed by a taxi company name, city, or taxi plate number. You might see Spotto for one‑time taxi fares, tolls and fees bundled with a fare, tips added on the terminal, or for pre‑authorisation holds where a temporary amount is reserved on your card at the start of a trip and then adjusted to the final fare. In some cases, a pending Spotto charge may appear first, with the final posted amount following once the trip is completed and confirmed.

If you don’t recognise a Spotto charge, start by thinking back to recent taxi or ride‑for‑hire trips and checking any email/SMS receipts you requested from the driver or terminal, as well as your ride history with local taxi companies. Compare the date, time, and amount to your recent travel—many “mystery” Spotto charges turn out to be late‑posting taxi fares or tips. To resolve questions, visit spotto.com.au and use the Contact or Support section, or refer to the merchant details on your receipt, which usually include a phone number or email for disputes. For suspected errors or unauthorised use, contact both Spotto (or the taxi company listed on your receipt) and your bank or card issuer promptly to query the transaction, provide trip details, and, if needed, raise a chargeback or fraud claim.

Bank Statement Variations

17 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Spotto.

  1. SPOTTO NSW AU
  2. SPOTTO NSW ALEXANDRIA AU
  3. SPOTTO NSW DARLINGHURST AU
  4. SPOTTO NSW DARLINGHURST AUS
  5. SPOTTO QLD AU
  6. SPOTTO QLD ALEXANDRIA AU
  7. SPOTTO QLD DARLINGHURST AU
  8. SPOTTO QLD DARLINGHURST AUS
  9. SPOTTO QLD\152 162 RILEY STREET\EAST SYD
  10. SPOTTO SA DARLINGHURST AU
  11. SPOTTO SA DARLINGHURST AUS
  12. SPOTTO VIC AU
  13. SPOTTO VIC ALEXANDRIA AU
  14. SPOTTO VIC DARLINGHURST AU
  15. SPOTTO VIC DARLINGHURST AUS
  16. SPOTTO VIC\152 162 RILEY STREET\EAST SYD
  17. SPOTTO WA DARLINGHURST AUS

Frequently Asked Questions

Why am I seeing a Spotto charge on my bank or card statement after taking a taxi?

Spotto processes card and contactless payments for taxis and other professional drivers in Australia, so any card payment made in a vehicle that uses a Spotto EFTPOS terminal will show up under Spotto on your statement. The descriptor may appear as “SPOTTO”, “SPOTTO SYDNEY”, or similar, sometimes with the taxi network or location. The amount typically includes the metered fare plus any card surcharge, tolls, and optional tip you approved on the terminal.

What are common Spotto charge amounts and why don’t they exactly match the taxi meter?

Common Spotto charges match typical taxi fares, which can vary widely depending on distance, time of day, tolls, and waiting time. The total may be slightly higher than the meter because some taxi operators add card processing surcharges or booking fees that are shown on the payment screen when you pay. If you added a tip on the terminal, that amount is also included in the final Spotto charge you see on your statement.

Why do I see a pending or temporary Spotto charge that’s different from my final fare?

Some drivers or taxi networks using Spotto may place a pre‑authorisation hold on your card at the start of a trip to confirm the payment method (for example, a rough estimate of the expected fare or a standard amount). Once the trip ends, the hold is adjusted to the actual fare, and the unused portion of the hold is released by your bank, usually within a few business days. During this period, you might see both a pending authorisation and the final posted charge, though only the final fare should remain on your account long‑term.

How can I get a receipt or verify the details of a Spotto taxi charge?

If you requested a receipt at the time of payment, check your printed receipt or any emailed/SMS receipt for the date, time, fare breakdown, and taxi details. If you didn’t get a receipt, note the date, time, approximate pickup/drop‑off locations, and charge amount from your bank statement, then contact the taxi company you rode with or use the contact options on spotto.com.au to help locate the transaction. Providing as much detail as possible (card type, last four digits, and exact amount) makes it easier for Spotto or the taxi operator to look up your payment.

How do I dispute a Spotto charge or request a refund for an incorrect taxi fare?

Start by contacting the taxi company or driver’s operator listed on your receipt, as they control the fare amount submitted through Spotto and can authorise adjustments or refunds. If you don’t have those details, use the Contact/Support options on spotto.com.au and provide the transaction date, amount, and your card’s last four digits so they can investigate. For unauthorised or clearly fraudulent transactions, notify your bank or card issuer immediately to block your card and begin a dispute or chargeback process in parallel.

Can I cancel a Spotto payment or reverse a charge after I’ve completed my taxi trip?

Once a Spotto payment has been approved and the trip completed, it usually can’t be cancelled directly by the passenger through Spotto. Any reversals, refunds, or partial refunds must be initiated by the taxi operator or approved following an investigation of a dispute. If you believe you were overcharged (for example, duplicate charges, wrong fare, or incorrect surcharge), contact the taxi company and then Spotto support with your receipt and statement, so they can determine whether a reversal or refund is appropriate.

How do I contact Spotto about a charge I don’t recognise or a problem with a taxi payment?

Visit spotto.com.au and look for the Contact or Support section, where you’ll typically find an email address, form, or other details for billing and transaction enquiries. If you still have your taxi receipt, it may also show contact information for the taxi company and/or Spotto payment support, which is often the fastest path to resolving a fare‑specific issue. When you reach out, include the exact transaction date, amount, card type, and a screenshot of your statement entry so they can identify the charge quickly.

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