Australian Way

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Australian Way is an airport retail chain specializing in Australian-made souvenirs, gifts, apparel and travel essentials, operating in domestic and international terminals across major Australian airports. It is part of Lagardère AWPL, a leading travel retail operator in the Pacific region.

Melbourne, Victoria, Australia
awpl.com.au
Owned by Lagardère AWPL

About Australian Way

Australian Way is an airport retail chain specialising in Australian-made souvenirs, gifts, apparel, confectionery and travel essentials. You’ll find their stores in domestic and international terminals across major Australian airports, operated by Lagardère AWPL, one of the largest travel retail operators in the Pacific region. Australian Way focuses on locally themed products—such as koala and kangaroo plush toys, indigenous-inspired art and crafts, skincare, snacks, and clothing—aimed at both international visitors and domestic travellers looking for last‑minute gifts.

A charge from “AUSTRALIAN WAY”, sometimes shown with an airport name or terminal code (e.g., “AUSTRALIAN WAY SYD AIRPORT” or similar), usually relates to an in‑store purchase made while travelling. This may include one‑time transactions for souvenirs or snacks, bundled purchases at the checkout, or add‑ons like reusable bags. If you used a contactless card, mobile wallet (Apple Pay/Google Pay), or tapped a card linked to a digital wallet, the transaction might post under a slightly different descriptor. In some cases, you may also see a temporary pending amount if the bank placed an authorisation hold before the final total was settled.

If you’re unsure about an Australian Way charge, start by checking recent travel dates, boarding passes, and any receipts or email confirmations you received at the airport. The date on your statement may differ slightly from the day you flew due to time zones and processing times, so look at purchases from the same travel period. For questions, refunds, or to request a copy of a receipt, you can contact Lagardère AWPL via the contact form on awpl.com.au or by reaching out to the specific airport store (details are typically listed on the website or on your receipt). If you still don’t recognise the transaction, contact your bank or card issuer to dispute the charge and to check for possible card misuse.

Bank Statement Variations

3 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Australian Way.

  1. AUSTRALIAN WAY PTY LTD EAGLE FARM AUS
  2. AUSTRALIAN WAY PTY LTD\DOMESTIC TERMINAL
  3. AUSTRALIAN WAY PTY LTD\TENANCY 2A 09 NOR

Frequently Asked Questions

Why do I see a charge from AUSTRALIAN WAY on my bank statement after travelling?

A charge from AUSTRALIAN WAY usually corresponds to a purchase you made at one of their airport stores for souvenirs, gifts, snacks, or travel essentials. Many travellers make quick tap‑and‑go payments while boarding or during layovers and later forget the small in‑terminal purchases. Check the transaction date and airport location against your flight itinerary and any paper receipts you may have kept.

What are common purchase amounts at Australian Way stores?

Customers often see rounded amounts in AUD, such as $10–$40 for small souvenirs or snacks, and $50–$150 for multiple items or higher‑value gifts and apparel. If you bought several items at once—like gifts for multiple people—the total may be higher than a typical convenience purchase. Your detailed item list will appear on the in‑store receipt, not in your bank statement.

Can Australian Way place an authorisation hold or pending charge on my card?

In most cases, purchases at Australian Way are processed as standard retail transactions, but your bank may show them as ‘pending’ for a short period before they fully post. Some banks also create temporary authorisation holds for tap‑and‑go or high‑value purchases to verify the card, which can look like a duplicate or slightly different amount. These holds usually drop off automatically within a few business days, leaving only the final sale amount.

How can I get a copy of my receipt or verify what I bought at Australian Way?

If you no longer have your paper receipt, gather details such as the transaction date, approximate time, airport, terminal (if known), last four digits of your card, and the exact amount charged. Then contact Lagardère AWPL via the contact details on awpl.com.au and request assistance locating your transaction. They may be able to look up the sale in their system and confirm the items purchased, subject to their data retention policies.

What is Australian Way’s refund or exchange policy if I have an issue with my purchase?

Refund and exchange options depend on the type of product, its condition, and the store’s local policy at that airport. Generally, you will need your original receipt and the item in unused, resaleable condition to request a refund or exchange. Because these are airport locations and many customers are international, it’s best to contact the specific store noted on your receipt or use the contact form at awpl.com.au as soon as you discover an issue.

How do I contact Australian Way or Lagardère AWPL about a charge I don’t recognise?

Visit awpl.com.au and use the contact or customer service section to submit an enquiry, including the date, amount of the charge, and the name shown on your bank statement. If your receipt lists a direct phone number or email for that airport store, you can also contact them directly. If they can’t locate the transaction or you suspect fraud, immediately contact your bank or card issuer to report and investigate the charge.

Can Australian Way process multiple small charges instead of one total amount?

In most cases, your items will be combined into one transaction at checkout, but you might see multiple charges if you made separate purchases at different times or in different Australian Way or related partner stores within the terminal. For example, buying a snack in one visit and then returning later for souvenirs can appear as two distinct charges. Compare the times and amounts on your statement to your movements through the airport that day.

What should I do if the Australian Way amount on my statement is higher than I expected?

First, confirm whether the total includes items you may have added at the register, such as extra souvenirs, premium confectionery, or reusable bags, as these can increase the final amount. Check for currency conversion if your card is issued outside Australia, since your bank may add fees or use its own exchange rate. If it still seems incorrect, contact Australian Way/Lagardère AWPL with your transaction details; if the discrepancy can’t be resolved, ask your bank about disputing the charge.

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