Away

Retail96% confidence

Away is a direct-to-consumer luggage and travel accessories brand based in New York City, known for its minimalist, hard-sided suitcases and modern travel gear sold online and through branded retail stores.

New York, NY
awaytravel.com
Owned by JRSK, Inc.

About Away

Away is an American travel and lifestyle brand that designs and sells luggage, bags, and travel accessories. Founded in 2015, the company operates under the legal name JRSK, Inc. and focuses on thoughtfully designed, durable suitcases and gear for modern travelers, primarily sold via its website and a growing network of brick‑and‑mortar stores. Its product line includes hard-shell carry-ons and checked bags, soft bags, packing cubes, and other travel essentials aimed at frequent and style‑conscious travelers.([en.wikipedia.org](https://en.wikipedia.org/wiki/Away_%28company%29?utm_source=openai))

A charge labeled similar to “AWAY OFFER 0BAD9E” on a card statement is very likely related to a purchase or promotion from Away, often processed as an online transaction. The “OFFER” plus trailing code (like 0BAD9E) typically indicates a bank or card‑linked promotion, such as a Chase Offer or similar issuer deal tied to an Away purchase. In practice this could represent the main purchase transaction for luggage or accessories, a split shipment still billed as one charge, or a promotional/statement credit being applied and referenced with an offer ID.([reddit.com](https://www.reddit.com/r/ChaseSapphire/comments/1k0r8v8?utm_source=openai))

If you have questions about this charge, verify it by checking your order history and email receipts from Away (look for messages from awaytravel.com) and by logging into your credit card or bank portal to see the full descriptor and posting date. You can contact Away’s customer support through the Help section of their website for order and billing issues, and contact your card issuer if you suspect fraud, an unrecognized promotion, or incorrect charge amount. Keeping your original e‑receipt and noting any active card offers at the time of purchase will make it easier to resolve disputes or request refunds or warranty support.([corporateofficehq.com](https://corporateofficehq.com/away-luggage-corporate-office/?utm_source=openai))

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Away.

  1. AWAY OFFER 0BAD9E

Frequently Asked Questions

What is an “AWAY OFFER 0BAD9E” charge on my card statement?

This descriptor usually indicates a purchase from Away that was associated with a card-linked offer or promotion. The word “OFFER” and the trailing code (such as 0BAD9E) help the card issuer track a specific promotional offer applied to your Away purchase, often for a statement credit or bonus rewards.

Why does my Away purchase appear as a single charge even though my items shipped separately?

Away commonly bills the full order amount as one transaction at checkout, even if items ship in multiple boxes or on different days. Card-linked offers also typically trigger on the first qualifying transaction, so you may see one consolidated charge that covers all shipped items.([reddit.com](https://www.reddit.com/r/ChaseSapphire/comments/1k0r8v8?utm_source=openai))

How can I confirm what I bought for this Away charge?

Log into your account at awaytravel.com and check your order history, or search your email for your Away order confirmation and shipping emails. The order confirmation will list each suitcase or accessory, its price, and taxes or shipping, allowing you to match the total to the amount shown on your card statement.

How do I request a refund or return an item I bought from Away?

Visit awaytravel.com and go to the Help or Returns section, where you can start a return using your order number and email address. Away typically provides a return window and may offer prepaid return labels for eligible items; once the return is processed, the refund is issued back to your original payment method, which will appear as a separate credit on your statement.

Can Away place temporary or pending charges on my card?

Like most e‑commerce retailers, Away may show a pending authorization when you place an order to verify your card. This pending amount usually converts into a finalized charge once your order is processed and may be adjusted if items are canceled before shipment. If a pending authorization does not drop off within several days, contact your card issuer for clarification.

Why didn’t my bank or card-linked offer credit show up immediately after my Away purchase?

Issuer offers such as Chase Offers or Amex Offers tied to Away often take days or even a full billing cycle to post as a statement credit. As long as your Away transaction met the terms (such as minimum spend and purchase-by date), the credit should appear automatically; otherwise, contact your card issuer with the transaction date and amount to investigate.([reddit.com](https://www.reddit.com/r/ChaseSapphire/comments/1k0r8v8?utm_source=openai))

How can I contact Away about a billing or order problem?

Go to awaytravel.com and open the Help or Contact section, where you can reach support via web form, email, or chat. Provide your order number, the last four digits of the card used, the transaction date, and a screenshot of the statement descriptor (including the “AWAY OFFER” code) so they can quickly locate your transaction.([corporateofficehq.com](https://corporateofficehq.com/away-luggage-corporate-office/?utm_source=openai))

Does Away offer any warranties that might be related to my charge?

Most Away suitcases come with a limited warranty that covers manufacturing defects, and some customers optionally purchase extended coverage. If you see an Away charge around the time you registered or upgraded luggage coverage, it could include an add-on warranty fee; check your order details and the warranty information in Away’s Help section for confirmation.([reddit.com](https://www.reddit.com/r/ChaseSapphire/comments/1skxims/away_changing_warranty_terms_april_14th_8am_est/?utm_source=openai))

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