Bank of Hawaii

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Bank of Hawaii is a regional financial institution that provides consumer, business, and government banking services primarily in Hawaii and the West Pacific.

Honolulu, Hawaii, United States
boh.com

About Bank of Hawaii

Bank of Hawaii is a regional bank headquartered in Honolulu, Hawaii, serving individuals, businesses, and government entities across the Hawaiian Islands and parts of the West Pacific. Through its branches, ATMs, online banking, and mobile app, the bank offers checking and savings accounts, credit cards, personal and home loans, business lending, merchant services, and wealth management solutions. Its principal subsidiary is Bank of Hawaii, under the holding company Bank of Hawaii Corporation, which has been operating since 1897.

A charge labeled “BOH” on a card or bank statement is often associated with Bank of Hawaii activity. This could represent debit card purchases, ATM withdrawals, account fees, loan or credit card payments, online banking transfers, or other account-related transactions processed by Bank of Hawaii. Customers may also see BOH-related descriptors for merchant services processing, electronic bill payments, or incidental charges like overdraft fees and wire transfer costs.

If you have questions about a BOH charge, the best approach is to log into your Bank of Hawaii online banking or mobile app and review the detailed transaction history, which may show the full merchant name, date, and location. You can also compare the charge to your receipts or recent activity and contact Bank of Hawaii customer service via the phone numbers and secure messaging options listed on boh.com or on the back of your card. If a transaction appears unauthorized, report it immediately so the bank can investigate, place appropriate holds, and issue a new card if necessary.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Bank of Hawaii.

  1. BOH

Frequently Asked Questions

Why do I see a charge labeled “BOH” on my statement?

A “BOH” descriptor usually indicates a transaction processed by Bank of Hawaii, such as a debit card purchase, ATM withdrawal, account fee, loan or credit card payment, or an online or mobile banking transfer. Check your recent activity and receipts to match the amount and date to a specific transaction.

Could a BOH charge be related to my Bank of Hawaii credit or debit card?

Yes. If you have a Bank of Hawaii debit or credit card, BOH may appear as part of the billing descriptor for purchases, cash advances, ATM withdrawals, or card-related fees. Log into your Bank of Hawaii online or mobile banking to see the full merchant name tied to that transaction.

How can I verify what a specific BOH transaction is for?

Sign in to your Bank of Hawaii online banking or mobile app and tap into the transaction details. There you may see the full merchant name, address (or online merchant), and any additional reference numbers. Compare that information with your receipts or order confirmations to confirm what you purchased or paid for.

How do I dispute an unauthorized BOH charge?

If you don’t recognize a BOH transaction or suspect fraud, contact Bank of Hawaii customer service immediately using the phone number on the back of your card or via the contact options listed on boh.com. They can place a temporary hold, investigate the transaction, and, if needed, issue a replacement card and assist with provisional credit under applicable regulations.

Can BOH appear on my statement for monthly fees or loan payments?

Yes. Bank of Hawaii may use descriptors including BOH for monthly account maintenance fees, overdraft or returned item fees, loan or mortgage payments, and credit card payments. Review your account disclosures and loan or card statements to see which scheduled charges or fees match the amount and date.

Does Bank of Hawaii place temporary or pending BOH authorizations?

Bank of Hawaii–issued cards can show pending BOH authorizations when you initiate certain transactions, such as card purchases, ATM withdrawals, or online payments. These are temporary holds that adjust or fall off once the final transaction is processed, typically within a few business days depending on the merchant and network.

How do I contact Bank of Hawaii about a BOH charge I don’t understand?

You can contact Bank of Hawaii by calling the customer service number on your card or statement, visiting a local branch, or using the contact and support pages on boh.com. Having the transaction date, amount, and any reference numbers ready will help the representative quickly research the charge.

Can BOH descriptors appear even if the underlying purchase is from another merchant?

Yes. Some transactions may route through Bank of Hawaii systems—for example, payments, transfers, or certain merchant services—so your statement may first show a BOH-related descriptor. When you expand the transaction details in online or mobile banking, you should see the underlying merchant name or payment description that clarifies the actual recipient.

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