Question 1

Why do I see a charge from “BEI JING ZHI MING XING TONG KE JI” on my card statement?

Accepted Answer

This descriptor corresponds to Beijing ELEX Technology Co., Ltd. (Elex), a Chinese game company. The charge is usually for in‑game purchases—such as virtual currency, outfits, energy packs, or other digital items—made in one of their games or via a connected app store account.

Question 2

Which games from Elex commonly generate card charges?

Accepted Answer

Elex develops and publishes a variety of social and mobile games, including titles like Happy Farm/Happy Farmer and multiple mobile games distributed globally such as Love Nikki-Dress Up Queen and other free‑to‑play titles.([atlantis-press.com](https://www.atlantis-press.com/article/125971658.pdf?utm_source=openai)) If you or a family member plays an Elex‑published game and has used paid features, that is likely the source of the charge.

Question 3

How can I confirm which Elex game my charge is linked to?

Accepted Answer

Match the date and amount of the card transaction with purchase histories in your app store (Apple App Store, Google Play, etc.) and in each Elex game you use. Many Elex games have an in‑game purchase history or email receipts; search your email for the game title or “Elex” to see which game initiated the payment.

Question 4

Does Elex use recurring billing or subscriptions for its games?

Accepted Answer

Most Elex charges are one‑time in‑game purchases, but certain games may offer recurring passes, VIP memberships, or monthly cards that bill automatically until cancelled. Check the in‑game store or your app‑store subscription settings to see if any Elex‑related subscription or recurring pack is active and when it renews.

Question 5

How do I cancel future charges or disable spending in an Elex game?

Accepted Answer

To stop future charges, disable or cancel any Elex‑related subscriptions in your app‑store account settings, turn off one‑tap purchasing or require a password/biometric authentication for purchases, and consider enabling parental controls or spending limits. Within some Elex games you can also turn off certain auto‑renewing packs or subscriptions in the in‑game account settings.

Question 6

How can I request a refund for an Elex game purchase?

Accepted Answer

Refunds for Elex games purchased through Apple’s App Store or Google Play are usually handled by the app store itself—submit a refund request through their purchase history tools. For payments billed directly by Elex or via other platforms, contact the game’s support team or use the contact form on elex-tech.com with your user ID, server, transaction time, and receipt so they can review your case.([elex.com](https://www.elex.com/index.html?utm_source=openai))

Question 7

Why did I see a small or duplicate charge from Beijing ELEX Technology?

Accepted Answer

Some small charges may be temporary authorization holds used to verify your card when you add or update a payment method. These usually drop off automatically within a few days. Apparent duplicate charges can come from repeated purchase attempts, lag, or multiple items bought back‑to‑back; verify in‑game and app‑store receipts to see if more than one successful purchase was made.

Question 8

How do I contact Elex if I suspect an unauthorized charge?

Accepted Answer

Use the in‑game support or help center first, as it lets Elex see your account and server information. You can also reach them through the corporate website at elex-tech.com, using any listed customer support or business contact email, and provide your game ID, platform, purchase amount, currency, and the exact descriptor from your statement. If you cannot resolve it with Elex, contact your card issuer to dispute the transaction and secure your account.

Beijing ELEX Technology Co., Ltd.

About Beijing ELEX Technology Co., Ltd.

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