Big W

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Big W is an Australian chain of discount department stores offering clothing, homewares, electronics, toys, and general merchandise at value prices in-store and online.

Bella Vista, New South Wales, Australia
bigw.com.au
Owned by Woolworths Group

About Big W

Big W is a large Australian discount department store chain owned by Woolworths Group and headquartered in Bella Vista, New South Wales. With stores across Australia and a full online shop at bigw.com.au, Big W sells a wide range of products including clothing, homewares, electronics, toys, books, party supplies, and general household items at value-focused prices. Customers can shop in-store, use Click & Collect, or have orders delivered, and many locations also offer services such as photo printing and seasonal lay-by.

A Big W charge may appear on your bank or card statement after you’ve made an in‑store purchase, placed an online order at bigw.com.au, used Click & Collect, paid for home delivery, or purchased services like photo printing or mobile recharge. For online orders, you might see multiple smaller charges if your order is split into several shipments, or a temporary authorization hold when you first place the order that’s later adjusted to the final amount. Big W does not generally operate on a subscription model, so recurring or monthly charges are usually related to repeated purchases you’ve made (for example, frequent online orders) rather than an automatic membership or subscription fee.

If you’re unsure about a Big W charge, start by checking your email for order confirmations from bigw.com.au, paper receipts from recent in‑store visits, and any family members who may have used your card. Compare the date and amount on your statement with your recent purchases, noting that online orders may be billed when items ship rather than when you first check out. For help, visit bigw.com.au and go to the Help or Contact Us section to use live chat or the online contact form, or call Big W customer service (Australia) on 1300 244 999 during business hours. They can look up transactions using your name, email, or card details (last few digits) and assist with issues such as refunds, duplicate charges, or incorrect amounts.

Bank Statement Variations

57 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Big W.

  1. BIG W 0119 DAPTO AUS
  2. BIG W 0130 CARNES HILL AUS
  3. BIG W 0144 RAYMOND TCE AUS
  4. BIG W 0153 DUBBO AUS
  5. BIG W 0162 CHARLESTOWN AUS
  6. BIG W 0169 KATOOMBA AUS
  7. BIG W 0182 HURSTVILLE AUS
  8. BIG W 0186 WARRAWONG AUS
  9. BIG W 0186\COWPER STREET\WARRAWONG\2502
  10. BIG W 0236 PALMERSTON AUS
  11. BIG W 0264 CASUARINA AUS
  12. BIG W 0278 BRISBANE AUS
  13. BIG W 0391 MELBOURNE AUS
  14. BIG W 0392 ECHUCA AUS
  15. BIG W 0397 KINGSTON AUS
  16. BIG W 0397\32-43 CHANEL HIGHWAY\KINGSTON
  17. BIG W/152 BUNNERONG ROAD PAGEWOOD AU
  18. BIG W/2-10 CODENWARRA RO EMERALD AU
  19. BIG W/23 STEEL ST NEWCASTLE W AU
  20. BIG W/30 PEARSON STREET CHARLESTOWN AU
  21. BIG W/32-43 CHANNEL HIGH KINGSTON AU
  22. BIG W/4 NEERIGEN STREET ARMADALE AU
  23. BIG W/5 YARRAWONGA RD PALMERSTON AU
  24. BIG W/8-20 MABEL STREET ATHERTON AU
  25. BIG W/809-827 FIFTEENTH MILDURA AU
  26. BIG W/91 SMITH STREET KEMPSEY AU
  27. BIG W/ABERNETHY WRIGHT BELMONT AU
  28. BIG W/ALLISON CR OLD M MENAI AU
  29. BIG W/ANSON KITE STREE ORANGE AU
  30. BIG W/AUGUSTA PKWY CEN SPRINGFIELD AU
  31. BIG W/BUNDA ST CANBERRA AU
  32. BIG W/CNR CAMDEN VLY WAY NARELLAN AU
  33. BIG W/CNR COWPASTURE K CARNES HILL AU
  34. BIG W/CRN OF GEORGE PA SYDNEY AU
  35. BIG W/CROSS ST PARK RD HURSTVILLE AU
  36. BIG W/GEORGE ST BEENLEIGH AU
  37. BIG W/GILCHREST ROAD AMBARVALE AU
  38. BIG W/HAMPSHIRE RD SUNSHINE AU
  39. BIG W/HEPBURN AVE WANN LANDSDALE AU
  40. BIG W/HIGH STREET PENRITH AU
  41. BIG W/KWINANA FWY BEEL SUCCESS AU
  42. BIG W/MAUDE ST ANNESLE ECHUCA AU
  43. BIG W/MIRANDA FAIR MIRANDA AU
  44. BIG W/MITCHELL HWY WHE DUBBO AU
  45. BIG W/MULGRAVE ROAD EARLVILLE AU
  46. BIG W/PARKE WARATAH ST KATOOMBA AU
  47. BIG W/PT CARWRIGHT DR BUDDINA AU
  48. BIG W/QUEEN EDWARD ELI BRISBANE AU
  49. BIG W/RANFORD NICHOLSO CANNING VALE AU
  50. BIG W/STANHOPE GARDENS STANHOPE GAR AU
  51. BIG W/STRONACH AVE EAST MAITLAN AU
  52. BIG W/SWANSTON LONSDAL MELBOURNE AU
  53. BIG W/THURINGOWADR HER KIRWAN AU
  54. BIG W/WILLIAM STREET BATHURST AU
  55. BIG W/WINDSOR RD COMME ROUSE HILL AU
  56. BIG W/YIRRIGAN DRIVE MIRRABOOKA AU
  57. BIGW ONLINE BELLA VISTA AU

Frequently Asked Questions

Why do I see a Big W charge if I didn’t shop in-store recently?

Many Big W charges come from online orders at bigw.com.au or Click & Collect purchases that may have been placed days before items were dispatched. The transaction date on your statement often reflects when the payment was processed or when goods were shipped, not necessarily when you placed the order. Also check whether a family member used your saved card details for a Big W purchase at home.

Why was I charged more than once by Big W for a single online order?

When you shop online at bigw.com.au, your order may be split into multiple shipments from different locations, and each shipment can be charged separately. You may see an initial authorization for the full order amount, followed by one or more final charges that match the items actually sent. The original authorization hold should automatically drop off once the final amounts are settled; if it doesn’t disappear after a few business days, contact your bank and Big W customer service.

Does Big W have subscriptions or recurring monthly charges?

Big W does not typically offer subscription-style services that bill you automatically each month like a streaming service would. Most Big W charges are one‑off payments for in‑store or online purchases, lay‑by payments, or services like photo printing. If you see what looks like a recurring pattern, review your order history at bigw.com.au or ask family members whether they are placing regular orders using your card.

How can I get a copy of my Big W receipt or find the order linked to this charge?

For online purchases, sign in to your account at bigw.com.au and go to your Order History to view itemized orders, invoices, and delivery details. For in‑store purchases, a copy of your receipt can sometimes be retrieved at the store if you provide the date, approximate time, store location, and the last 4 digits of the card used. Customer service on 1300 244 999 or via the Help section on bigw.com.au can also assist in locating a transaction if you have the exact charge amount and date from your statement.

How do I cancel or change a Big W online order after I see the charge?

Big W online orders are processed quickly, so once payment has been authorized, cancellation may not always be possible. If your order hasn’t been picked or shipped, customer service or live chat via bigw.com.au may be able to help modify or cancel it. If the order has already been processed, you may need to wait for delivery and then follow Big W’s returns and refunds process either in-store or by mail, depending on the item.

How do refunds from Big W appear on my bank statement, and how long do they take?

Approved refunds for card purchases are returned to the same card you originally used and will appear on your statement as a separate Big W credit, usually with a description referencing BIG W or WOOLWORTHS GROUP. Processing times can vary by bank but commonly take 3–10 business days after Big W issues the refund. If you returned items in-store, keep your refund receipt and check that the last four digits of the card listed match the card on your statement.

Why do I see a small or temporary Big W charge (e.g., a few dollars) that later disappears?

Big W or its payment processor may place a small temporary authorization on your card to verify that your payment method is valid when you place an online order or update your card details. This is not a final charge and should either drop off or be replaced by the actual purchase amount once your order is processed and shipped. If a small pending amount remains on your account for longer than a week, contact your bank and Big W customer support for clarification.

How can I contact Big W about an unknown or incorrect charge on my statement?

You can contact Big W customer service in Australia by calling 1300 244 999 or by visiting bigw.com.au and using the Help or Contact Us options for live chat or an online enquiry form. Have details ready such as the exact charge amount, transaction date, the name of the cardholder, and the last 4 digits of the card so they can locate the transaction. If Big W confirms they did not process the charge, notify your bank immediately, as it may indicate card misuse or fraud.

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