BioPak

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BioPak is an Australian company that designs and supplies compostable and environmentally friendly foodservice packaging products such as cups, containers, and cutlery to businesses and organizations.

Alexandria, New South Wales, Australia
biopak.com
Owned by Duni Group

About BioPak

BioPak is an Australian-based company that designs and supplies compostable and environmentally responsible foodservice packaging, with a focus on replacing conventional plastics with plant-based alternatives. From takeaway coffee cups and lids to meal containers, bowls, plates, napkins, and cutlery, BioPak serves cafés, restaurants, caterers, corporate offices, and large organizations across Australia, New Zealand, and other regions. The company emphasizes certified compostability, sustainable materials (such as paper, bagasse, and bioplastics), and partnerships with commercial composting services to help businesses reduce their environmental footprint.

A BioPak charge on your bank or card statement typically appears after purchasing packaging products through the BioPak website (biopak.com), over the phone, or via a business account with agreed trading terms. These transactions may be one-off orders (for example, a single carton order for an event), repeat or scheduled orders set up by a business, or invoices paid for wholesale/credit accounts. You might also see charges related to recurring ordering arrangements, updated card details, shipping or freight fees on large deliveries, or small test/verification amounts when you first add a new payment card to your account.

If you’re unsure about a BioPak charge, start by logging into your BioPak business account at biopak.com and checking your recent orders, invoices, and shipping confirmations. Look for email order confirmations sent to your work or store email around the charge date, and compare the billed amount to your typical packaging orders. For further clarification or to dispute a charge, contact BioPak’s customer service team through the Contact or Support section on biopak.com, quoting your business name, invoice or order number, and the exact transaction amount and date from your bank statement. Most billing questions can be resolved by confirming who in your organization placed the order, reviewing automatic reorder settings, or requesting adjustments such as cancellations, credits, or refunds where applicable.

Bank Statement Variations

2 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to BioPak.

  1. BioPak Pty Ltd Bondi Juncti AU
  2. BioPak Pty Ltd Bondi Junctio AUS

Frequently Asked Questions

Why do I see a charge from BioPak on my business bank or card statement?

A BioPak charge usually relates to an order of compostable packaging products placed via biopak.com, over the phone, or through a business account. In many businesses, staff such as managers, baristas, or purchasing officers can place orders, so the charge may be tied to a routine stock replenishment or an urgent top-up order. Review your recent BioPak invoices, online account order history, and internal purchasing records to confirm who placed the order and what was purchased.

What are typical amounts BioPak charges and why can they vary so much?

BioPak mainly sells packaging in cartons and bulk quantities, so charge amounts can range from under AUD $100 for small orders up to several thousand dollars for large venues or multi-site businesses. The total on your statement may include product cost, GST where applicable, and shipping or freight fees, depending on your location and order size. If an amount looks unusual, compare it against the itemized invoice in your BioPak account or the PDF invoice emailed to you.

Does BioPak offer recurring or automatic orders that could explain regular charges?

Some BioPak customers set up regular or repeat ordering patterns—either manually reordering on a schedule or via standing purchasing processes—to ensure they never run out of cups or containers. In these cases, you may see BioPak charges at consistent intervals that match your ordering cycle (for example, monthly or every few weeks). Check your BioPak account or your internal purchase order system to see if you have standard order templates or recurring purchase orders in place.

How can I cancel or change future BioPak orders to stop further charges?

If an order has already been processed or shipped, you’ll need to contact BioPak customer service as soon as possible via the Support or Contact page on biopak.com to discuss cancellation or return options under their terms. To prevent future unintended charges, review who in your organization has login access and purchasing rights in your BioPak account, and disable or adjust any standing orders or saved order templates. You can also update payment methods or ask BioPak to switch your account to invoice-on-approval if that better fits your internal controls.

How do I request a refund, credit, or adjustment for a BioPak charge I don’t recognize or that seems incorrect?

Gather the details from your statement—transaction date, exact amount, and the last four digits of the card—along with any related invoices or order confirmations. Then contact BioPak through the contact form or customer support details listed on biopak.com, explaining the issue (for example, duplicate charge, incorrect quantity, or unauthorized order). BioPak’s team can locate the transaction in their system, confirm what was shipped, and advise whether a refund, credit, or return is possible under their returns and refund policy.

Why do I see a small or temporary BioPak charge (such as a low dollar or pending amount)?

When you add or update a payment card on your BioPak account, your bank or card provider may show a small temporary authorization to verify the card. This is not an actual sale and usually disappears or converts to the final order amount once your order is processed. If you only see a small pending charge and no corresponding invoice or order confirmation, wait a few business days for your bank to release or update the transaction.

Can I see exactly what I was billed for by BioPak to match the charge on my statement?

Yes. Log in to your BioPak account at biopak.com and go to your order history or invoices section to view detailed line items, tax, and freight for each order. You can download or print PDF invoices that list every product, quantity, and price, which should match the total you see on your bank or card statement. If you purchase through manual invoices rather than online ordering, check the invoice emails sent to your accounts or purchasing department.

How do I contact BioPak about a charge if I don’t have my login details or I’m not the original purchaser?

If you don’t have direct access to the BioPak account, first check internally with your manager, accounts department, or the person responsible for ordering packaging. If no one can identify the transaction, go to biopak.com and use the Contact or Support page to reach customer service, providing your business name, ABN (if applicable), transaction date, and amount. They can search their records to identify the related order and help you confirm whether the charge is valid or assist with next steps.

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