Bird Treasury Services

Financial Services95% confidence

Bird Treasury Services, LLC is the issuer and operator of the Bird Wallet, a virtual prepaid wallet used to pay for Bird and Spin electric scooter and bike rentals in the U.S.

Miami, Florida, United States
birdtreasury.co
Owned by Blue Jay Transit Inc.

About Bird Treasury Services

Bird Treasury Services, LLC is a Florida-based financial services affiliate of the Bird/Spin micromobility business. It issues and manages the Bird Wallet, a virtual prepaid wallet that holds U.S. dollar balances which can be redeemed for scooter and bike-share rides through the Bird mobile app in cities where Bird operates. In practice the wallet functions much like a reloadable gift card: users preload funds, optionally enable automatic reloads, and then draw down that balance as they take rides.

A card charge with a descriptor like “BIRD TREASURY” or “BIRD TREASURY SERVICES LLC” typically reflects funds being added to a Bird Wallet rather than a direct per-ride charge. This can come from a manual preload, an automatic reload (Auto-Update/Auto-Reload) when the wallet balance reaches a threshold, or a temporary authorization hold placed before a ride begins that later settles or adjusts to the final ride cost. These transactions often appear in fixed increments such as $5, $10, or $20, which can make them look unfamiliar or like small recurring charges.

If you have questions about a Bird Treasury charge, the first step is to open the Bird or Spin app and review your Wallet balance, ride history, and payment settings, including whether auto-reload is enabled. You can also search your email for receipts from Bird, which are sent for preloads, reloads, and rides. For disputed or unclear charges, customers can contact Bird support through the in-app help center or by using the contact details in the Bird Wallet terms; Bird Treasury allows refund requests for recent preloads within a defined time window, and unresolved issues can also be raised with your card issuer through a formal billing dispute if necessary.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Bird Treasury Services.

  1. bird treasury

Frequently Asked Questions

Why do I see a charge from “BIRD TREASURY” on my card statement?

A “BIRD TREASURY” charge usually means money was added to your Bird Wallet, which is used to pay for Bird or Spin scooter and bike rides. This can be a manual preload you made in the app, an automatic reload when your wallet balance got low, or a ride-related authorization that later settled to the final amount.

What are common amounts for Bird Treasury charges?

Bird Treasury charges often appear in small, fixed increments—commonly around $5, $10, or $20—when the Bird Wallet auto-reload feature is on. You might also see a larger one-time amount if you manually preloaded a custom balance, or a temporary hold that later adjusts to the exact ride cost.

How can I turn off auto-reload so Bird Treasury stops charging me automatically?

Open the Bird (or Spin) app, go to the menu, then to the payments or wallet section, and look for the Auto-Reload or Auto-Update setting. Turn this setting off to stop future automatic wallet top-ups. In some markets, disabling auto-reload may prevent you from starting new rides, but it will stop new Bird Treasury charges from being initiated.

How do I request a refund for a Bird Treasury wallet preload I don’t want?

If you recently preloaded or auto-reloaded your Bird Wallet and no longer want the funds there, submit a request through the Bird in-app help center or via the support contact listed in the Bird Wallet terms. Bird Treasury generally allows refund requests for purchased wallet balances within a limited period after loading them, while promotional or bonus credits are typically non-refundable.

What should I do if I don’t recognize any Bird or Spin rides but have a Bird Treasury charge?

First check whether anyone in your household may have used your card in their Bird or Spin app. Then log into any Bird accounts you might have created to review ride history and wallet activity. If you still can’t match the charge to a legitimate transaction, contact Bird support to investigate and, if needed, report the transaction as unauthorized to your card issuer for a potential dispute.

Why do I see a Bird Treasury charge that later disappears or changes amount?

Before a ride begins, Bird Treasury may place a temporary authorization hold on your card through the wallet system. If the actual ride cost is lower, the final posted charge may be less, and any unused portion of the hold is released by your bank after their standard hold period. This can look like a pending Bird Treasury charge that later drops off or is replaced by a smaller settled amount.

How can I get a copy of the receipt for a Bird Treasury transaction?

Bird sends email receipts for wallet preloads, auto-reloads, and completed rides to the email address on your Bird account. Search your inbox (and spam folder) for messages from Bird around the date of the statement charge. You can also open the Bird app, check your ride and wallet history, and screenshot or export the relevant transaction details if you need them for your records or for a bank dispute.

Will deleting my Bird account automatically refund my Bird Treasury wallet balance?

No. According to the Bird Wallet terms, deleting your Bird account can result in forfeiting any remaining wallet balance, including bonus credits. If you want a refund of an eligible wallet balance, you should request it from Bird Treasury through support before closing your account; once the account is deleted, recovering funds may not be possible.

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