Blackhearts & Sparrows is an independent Australian wine and bottle shop chain specializing in curated wines, craft beer, and spirits from local and international producers.
Blackhearts & Sparrows is an independent Australian wine and bottle shop chain based in Melbourne, VIC, with stores across several suburbs and an online shop at blackheartsandsparrows.com.au. They specialise in a curated selection of wines, craft beers, ciders, and spirits sourced from both local Australian producers and international makers. Their focus is on small producers, thoughtful styles, and seasonal releases, and they offer in‑store shopping, click & collect, and delivery to many Australian locations.
A Blackhearts & Sparrows charge may appear on your bank or card statement when you make a purchase in one of their physical stores, place an order through their website, or sign up for any ongoing wine or product subscriptions they may offer from time to time. Charges can be one‑off purchases (such as a few bottles or a mixed pack), recurring debits for subscription or club-style deliveries, or shipping-inclusive online orders. You might also see a temporary “pending” or small pre‑authorisation amount when you place or modify an online order; this is your bank confirming that your card is valid and it usually drops off or is replaced by the final amount once the order is processed.
If you’re unsure about a Blackhearts & Sparrows charge, start by checking recent email receipts from blackheartsandsparrows.com.au and looking at your online account order history if you’ve shopped via their website. Compare the date and amount on your statement with any in‑store visits, click & collect orders, gifts sent to others, or subscription deliveries. For help, visit blackheartsandsparrows.com.au and use their contact or support section to reach customer service; provide the exact charge amount, date, and the name on the card so they can look it up. Common issues—such as duplicate charges, refund timing, or cancelling a recurring order—are typically resolved by contacting them promptly and, if needed, following up with your bank for disputes under your card’s protections.
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Blackhearts & Sparrows.
Why do I see a Blackhearts & Sparrows charge on my statement when I only ordered online?
Online orders from blackheartsandsparrows.com.au are usually billed as “BLACKHEARTS & SPARROWS” or a similar descriptor on your card or bank statement. The charge will typically match the total on your order confirmation, including any shipping fees. If the amount is slightly different, it may reflect discount codes, delivery charges, or substitutions agreed to for out‑of‑stock items. Check your email confirmation and your online account order history to verify the charge.
Does Blackhearts & Sparrows use subscriptions or recurring billing?
From time to time, Blackhearts & Sparrows offers recurring wine or product packs (such as wine club–style deliveries) that are billed on a regular schedule—often monthly, bi‑monthly, or quarterly, depending on what you’ve selected. If you’ve joined one of these programs, your card will be charged automatically shortly before each pack is prepared or dispatched. You can usually manage or cancel these recurring orders through your online account or by contacting their customer service ahead of the next billing date.
Why is there a small or pending Blackhearts & Sparrows charge that later disappeared?
A small or pending amount (sometimes $1 or similar) can appear as a pre‑authorisation when you save a card, place an online order, or modify payment details with Blackhearts & Sparrows. This is not a completed sale; it’s your bank checking that the card is valid. The authorisation is either reversed or replaced by the final transaction amount once your order is confirmed and processed. If a pending amount lingers for more than a few business days, contact your bank for an update.
How can I cancel or pause a recurring Blackhearts & Sparrows wine or product subscription?
If you’ve signed up for a recurring pack or subscription, log in to your account at blackheartsandsparrows.com.au and look for the section related to subscriptions, recurring orders, or clubs. There you can usually cancel, skip, or pause future deliveries, provided you do so before the cut‑off date for the next shipment. If you can’t find the option, use the contact form on their website and include your name, email, and details of the subscription so the team can update it for you.
How do refunds and returns work for Blackhearts & Sparrows purchases?
Refunds and returns depend on the situation and must comply with Australian Consumer Law. If a product is faulty, damaged in transit, or not as described, contact Blackhearts & Sparrows as soon as possible with photos, your receipt or order number, and details of the issue; they may offer a replacement, credit, or refund. For change‑of‑mind returns, policies can be more limited—especially for alcohol—so check the returns or FAQ section on blackheartsandsparrows.com.au for current conditions before requesting a refund.
What are common amounts I might see from Blackhearts & Sparrows on my statement?
Because Blackhearts & Sparrows sells individual bottles, mixed packs, and cases at a wide range of price points, transaction amounts can vary from a modest single‑bottle purchase to larger orders for events or cellaring. Online orders will usually include any delivery fee, so your statement might show a slightly higher amount than the sticker price of the bottles alone. Recurring club or subscription charges, where offered, tend to be consistent (the same amount each cycle) unless you change your pack type or frequency.
How can I get a copy of my receipt or invoice for a Blackhearts & Sparrows charge?
For online purchases, receipts and tax invoices are typically emailed to the address you used at checkout and may also be available in the order history section of your account at blackheartsandsparrows.com.au. If you bought in store and have misplaced your receipt, the staff may be able to look up your transaction using the approximate date, store location, and last four digits of your card, though this is not always guaranteed. Use the website’s contact page or visit the store you purchased from, bringing your bank statement with the exact date and amount.
How do I contact Blackhearts & Sparrows about a charge I don’t recognise?
Go to blackheartsandsparrows.com.au and navigate to their Contact or Help/FAQ section, where you’ll find a contact form and other current support details. Provide your full name, contact email, the last four digits of the card used, the exact amount, and the transaction date from your statement so they can locate the order. If they’re unable to find a matching transaction or you suspect fraud, notify your bank or card issuer immediately to dispute the charge and secure your account.