Blue Rhino

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Blue Rhino is a leading U.S. brand for propane tank exchange and related outdoor living products, offering customers pre-filled propane cylinders at kiosks and retail locations nationwide.

Winston-Salem, North Carolina, USA
Owned by Ferrellgas, L.P.

About Blue Rhino

Blue Rhino is a well-known propane brand that provides pre-filled propane tanks and exchange services through thousands of partner locations across the United States. Customers typically bring an empty or low propane cylinder and swap it for a filled Blue Rhino tank, often at home improvement stores, grocery stores, convenience stores, or dedicated exchange kiosks. The brand is also associated with outdoor living products such as grills and accessories, but the most common interaction for consumers is the propane tank exchange itself.

A charge labeled like “CTLP*BLUE RHINO PROPA LIBERTY MO” usually indicates a propane tank purchase or exchange processed through Blue Rhino’s payment system at or near Liberty, Missouri. This may be a one-time charge when you exchanged a tank, purchased an additional tank, or used an automated propane kiosk. Some transactions may be processed under a payment processor or partner name (e.g., CTLP) followed by Blue Rhino in the descriptor, which can make the charge look unfamiliar at first glance.

If you’re unsure about this charge, start by recalling any recent propane exchanges or grill-related purchases, especially near Liberty, MO, and check your receipts or email confirmations from the day of the charge. You can verify details by visiting Blue Rhino’s website and using their contact options or by contacting the specific store where you performed the exchange. For disputed or unrecognized charges, you should first reach out to Blue Rhino or the retail location, and if it remains unresolved, contact your card issuer to formally dispute the transaction.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Blue Rhino.

  1. CTLP*BLUE RHINO PROPA LIBERTY MO

Frequently Asked Questions

Why did I get a charge from Blue Rhino in Liberty, MO?

This charge likely relates to a propane tank exchange or purchase at a Blue Rhino location or kiosk in or near Liberty, Missouri. You may have swapped an empty propane cylinder for a full one or purchased an additional tank for grilling or outdoor heating.

What does the “CTLP*BLUE RHINO PROPA” part of my statement mean?

“CTLP” is part of the payment processing descriptor, and “BLUE RHINO PROPA” refers to Blue Rhino propane. Together they indicate that the transaction was processed on Blue Rhino’s behalf for a propane-related purchase or exchange.

Is a Blue Rhino charge a one-time fee or a recurring subscription?

Blue Rhino propane exchanges are typically one-time, per-transaction charges. There is no standard subscription or recurring billing model for standard tank exchanges, so repeated charges usually correspond to multiple visits or exchanges.

How can I get a receipt or proof of purchase for my Blue Rhino propane exchange?

Receipts for Blue Rhino exchanges are usually issued by the retail store or kiosk where you completed the transaction. Check your in-store paper receipt or any email or app receipts from that retailer on the date and time of the charge. If needed, contact the store directly with the date, approximate time, and card used to request a copy.

Can I get a refund for a Blue Rhino propane charge if there was an issue with the tank?

If you experience issues such as a defective tank or incorrect charge, first contact the store where you made the exchange—many retailers handle refunds or replacements directly. You can also visit bluerhino.com and use their customer support contact form or phone number to report the problem and request assistance with a refund or replacement.

Why do I see a pending or slightly different amount for my Blue Rhino charge?

Some banks may show a pending pre-authorization amount that can differ slightly from the final total until the transaction is fully settled. Once the retailer finalizes the sale amount for the propane exchange, the pending hold should update to the actual purchase price.

How can I confirm which Blue Rhino location in Liberty, MO charged my card?

Check the date, time, and amount on your statement and compare it to when you last exchanged propane. Then look up Blue Rhino locations or partner retailers in Liberty, MO on bluerhino.com’s location finder, and contact the most likely store with your transaction details so they can look up the sale in their system.

What should I do if I don’t recognize this Blue Rhino charge at all?

First, confirm that no one in your household used your card for a propane exchange or outdoor fuel purchase. If no one recognizes the transaction, contact Blue Rhino or the likely retail partner with the transaction date and amount. If they cannot verify a legitimate transaction, immediately notify your card issuer to report potential fraud and dispute the charge.

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