Cabvision is a UK-based credit card payment provider that supplies and operates electronic payment systems and taxi meters for licensed taxis, primarily in London, including its CabPay in-taxi card payment solution.
Cabvision is a UK-based financial services provider that supplies and operates electronic card payment systems and taxi meters for licensed taxis, primarily in London. Through its CabPay in-taxi card payment solution, Cabvision enables passengers to pay taxi fares using debit and credit cards, contactless, mobile wallets, and corporate travel cards. The company works directly with licensed taxi drivers, fleets, and corporate account providers, offering payment terminals, software, and backend processing rather than running a taxi service itself.
A Cabvision charge typically appears on your bank or card statement when you pay a licensed taxi fare using a card in a Cabvision-equipped vehicle. Instead of the taxi driver or taxi company name, your statement may show “CABVISION,” “CABVISION LONDON,” or a similar descriptor, because Cabvision is the payment processor. You might see these charges for one-time taxi journeys, corporate or pre-booked trips billed via Cabvision, tips added through the terminal, or a pre-authorisation hold that is later adjusted to the final fare. Drivers who rent terminals or use Cabvision services may also see recurring subscription or service fees billed by Cabvision on their business bank accounts.
If you’re unsure about a Cabvision charge, start by checking the date, time, and amount against any taxi journeys you took around that period. Look for any email or printed receipts provided by the driver, or check with your employer if you use a corporate travel account. To resolve questions, visit cabvision.com and use their contact or support options, providing the last four digits of your card, transaction date, currency, and amount so they can locate the payment. Common issues—such as duplicated charges, pre-authorisation holds that haven’t yet dropped off, or disputes about fare amounts—are usually handled either by Cabvision’s support team or via your bank’s dispute process if the merchant cannot resolve it directly.
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Cabvision.
Why do I see a Cabvision charge on my bank or card statement after taking a London taxi?
Cabvision processes card payments for many licensed taxis in London and other UK cities. When you pay your fare by card using the in-taxi terminal, the transaction is routed through Cabvision, so your statement may show “Cabvision” instead of the taxi driver’s name or taxi company. The amount will normally match your meter fare plus any extras (such as tip, card surcharge where applicable, or booking fee).
What types of amounts are typically charged by Cabvision for taxi passengers?
For passengers, Cabvision charges usually match individual taxi fares, commonly ranging from small city-centre trips (e.g., £5–£20) to higher amounts for longer journeys (e.g., airport runs or late-night trips). You may also see amounts that include a gratuity you added on the card terminal, and in some cases a small card handling or booking fee if applied by the taxi operator. Each journey normally appears as a separate transaction, unless you are using a corporate or account-based product that consolidates trips.
Why is there both a pending Cabvision charge and a final Cabvision transaction for the same taxi journey?
Cabvision terminals may place a temporary pre-authorisation hold on your card when you start or confirm payment, to ensure sufficient funds are available for the estimated fare. After the trip is completed, the final fare is processed and the hold is either adjusted down or released. This can look like a duplicated charge for a short time, but the pending authorisation usually disappears automatically within a few business days, leaving only the final settled fare. If the hold does not drop off after your bank’s standard timeframe, contact your bank or Cabvision support with the transaction details.
I’m a passenger and think I was overcharged or charged twice by Cabvision. How can I get this corrected?
First, compare the charge on your statement with your taxi receipt or any email confirmation, checking the date, time, and fare breakdown (including tip or extras). If there appears to be an error or duplicate, visit cabvision.com and use their support or contact section to submit a query, attaching a photo of your receipt and a screenshot of your statement (with sensitive details obscured). Cabvision can look up the transaction, confirm what was processed on their system, and either correct it or advise you on next steps. If the issue cannot be resolved, you can also raise a dispute with your card issuer, who will investigate the transaction further.
I’m a taxi driver and see recurring Cabvision fees on my business account—what are these charges?
If you are a licensed taxi driver using Cabvision equipment, recurring charges on your account may relate to terminal rental, software or service fees, and transaction processing costs under your merchant agreement. These fees are typically billed weekly or monthly, depending on your contract, and may appear simply as “Cabvision” or “Cabvision London.” To see an itemised breakdown of fees, log into your driver or merchant portal (if provided) or contact Cabvision directly through cabvision.com with your account details for a statement.
How can I cancel or suspend my Cabvision service as a taxi driver?
Drivers who wish to cancel or temporarily suspend their Cabvision terminal or services need to follow the terms set out in their merchant or rental agreement. In most cases, you must notify Cabvision in advance (often in writing) and return any leased equipment to avoid ongoing rental fees. Use the contact details on your original contract or reach out via the contact form on cabvision.com, providing your name, cab licence number, and merchant ID so they can locate your account and outline any notice periods or early termination fees that may apply.
How do I request a refund for a Cabvision taxi payment I believe is incorrect?
Start by contacting the taxi company or driver if you have their details, as some adjustments can be handled directly by the operator. If that’s not possible, go to cabvision.com and submit a support request with the transaction date, approximate time, amount, last four digits of your card, and a copy of your receipt or trip confirmation. Cabvision can investigate whether an error occurred (for example, a wrong amount keyed in, a duplicate transaction, or a cancelled journey that was still charged) and, if appropriate, process a refund back to your card. Refunds typically appear within a few business days, depending on your bank’s processing times.
How can I confirm a Cabvision transaction is linked to a specific trip or account?
To match a Cabvision charge to a particular journey, compare the statement amount and date to your travel patterns and any receipts from that day, including airport, hotel, or station transfers. If you use a corporate or business travel account that partners with Cabvision, check your company’s travel portal or monthly expense report, where trips are often itemised with pickup and drop-off details. If you still cannot identify the charge, contact Cabvision via cabvision.com with the exact billed amount, currency, and transaction date so they can search their system and confirm the origin of the charge.
This merchant is in the Financial Services category