CCBill

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CCBill is an online payment processor that provides billing and subscription management services for thousands of websites, including many adult, dating, and digital content platforms.

Tempe, AZ
Owned by CWIE Holding Company, Inc.

About CCBill

CCBill is a global online payment processor that specializes in recurring billing, subscription management, and e-commerce payment solutions. Many online services—particularly adult entertainment, dating sites, live cams, and other digital content platforms—use CCBill to handle their credit and debit card payments securely. When you purchase access, subscribe to a service, or start a trial on a site that uses CCBill, the resulting charge will typically show "CCBILL.COM" along with a descriptor like "*LIMITED R" on your bank or card statement.

A charge from CCBill appears on your statement when you have signed up for a subscription, made a one-time purchase, or initiated a trial offer on a website that uses CCBill as its billing provider. These charges are often recurring (monthly, weekly, or at another interval) until cancelled, and can include items like premium content access, membership renewals, or pay-per-view services. Sometimes you may see multiple CCBill entries if you have memberships on more than one site processed by them, or if a trial converts into a full-priced subscription.

If you do not recognize a CCBill charge, the best first step is to use the CCBill Consumer Support tools on their website, where you can look up charges by the last digits of your card and billing information to see which website or subscription it relates to. You can also contact their support via phone or online chat to cancel subscriptions, request refunds where appropriate, or dispute unauthorized activity. Keeping the exact amount, date, and any reference or subscription ID from your statement will help CCBill quickly identify the associated account and resolve billing questions.

Frequently Asked Questions

Why does my bank statement show a charge from CCBill.com when I don’t recognize the website name?

CCBill is a third-party payment processor, so your statement typically shows “CCBILL.COM” instead of the specific website you joined. Use the “Subscription/Charge Lookup” tool on ccbill.com and enter your card details and transaction info to see which site or membership the charge is tied to.

How can I cancel a subscription that is billed through CCBill?

Go to ccbill.com and click on “Consumer Support” or “Manage Subscription.” Using your email address, card details, and/or subscription ID from your receipt or statement, you can view active memberships and cancel them immediately online. You can also cancel by contacting CCBill’s customer support by phone or live chat.

I started a low-cost trial and now see a higher CCBill charge. What happened?

Many CCBill-processed websites offer discounted trial periods that automatically roll into a full-priced subscription if not cancelled before the trial ends. Your higher charge is likely the first full billing cycle. Check the original offer details in your confirmation email or log into the CCBill consumer portal to confirm and, if desired, cancel future rebills.

Can I get a refund for a CCBill charge I didn’t intend to make?

Refunds are handled jointly by CCBill and the website providing the service. Contact CCBill through their Consumer Support page or by phone with your transaction details. They can identify the merchant site, advise on that site’s refund policy, and in some cases process a refund or stop future charges, especially for recent or duplicate transactions.

Why do I see multiple CCBill.com charges in the same month?

Each active subscription or one-time purchase processed by CCBill appears as a separate charge, even if they occur on the same date. You may have memberships on multiple sites, multiple rebills (for example, weekly or monthly plans), or both a trial conversion and a new purchase. Use CCBill’s charge lookup tools to list all subscriptions associated with your card.

Does CCBill place temporary authorization holds on my card?

Yes, CCBill may place a small temporary authorization hold when you add or update a payment method or attempt a transaction. These holds are used to verify the card and are automatically released by your bank, typically within a few business days, and do not represent completed charges.

How can I contact CCBill about a charge or billing issue?

You can reach CCBill’s Consumer Support via the “Consumer” section on ccbill.com, which offers live chat, email forms, and international toll-free phone numbers (such as the 888 number shown on many statements). Have your card’s last four digits, transaction date, and amount ready so they can quickly locate your account.

How do I find my CCBill subscription or transaction ID?

Your CCBill subscription or transaction ID is usually listed in the confirmation email sent when you signed up or made a purchase. If you no longer have that email, you can retrieve details using the charge lookup on ccbill.com with your card information, or by contacting CCBill support and verifying your identity.

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