Charlie's Fine Food Co

Retail95% confidence

Charlie's Fine Food Co is an Australian-owned producer and retailer of gourmet cookies, biscuits, and snack foods, supplying both foodservice customers and major supermarkets as well as selling direct-to-consumer online.

Bentleigh East, Victoria, Australia
charliesfinefoodco.com

About Charlie's Fine Food Co

Charlie's Fine Food Co is an Australian-owned maker and retailer of gourmet cookies, biscuits, crackers, and snack foods, based in Bentleigh East, Victoria. The company supplies cafés, restaurants, airlines, and other foodservice venues, and its products are also stocked by major supermarkets and independent grocers across Australia. In addition to wholesale and retail distribution, Charlie's Fine Food Co sells directly to consumers through its online store at charliesfinefoodco.com, offering gift boxes, variety packs, and specialty ranges (including many plant-based and gluten-free options).

A charge from Charlie's Fine Food Co may appear on your bank or card statement after you place an order through their website, purchase their products directly from a pop-up, factory outlet, or event stand, or if your business orders wholesale stock. The descriptor might look like “CHARLIES FINE FOOD CO,” “CHARLIES FINE FOOD BENTLEIGH EAST,” or similar. Most charges are one‑time payments for online orders or business invoices; they do not typically operate as a subscription service. You may also see a temporary pending charge or small authorization amount when you first place an order so your card can be verified—this generally clears or is adjusted to the final order total within a few business days.

If you’re unsure about a Charlie's Fine Food Co charge, start by checking your email for order confirmations or tax invoices from charliesfinefoodco.com, including your spam or promotions folders, and review any recent online shopping, gifts sent, or work-related catering or wholesale orders. Log into your account on their website (if you created one) to review your order history and billing details. If you still have questions, use the contact form on charliesfinefoodco.com or the contact details listed there, and provide your full name, the exact charge amount, the last four digits of the card, and the transaction date so they can locate your order; for supermarket or café purchases, you may need to contact the store directly, as Charlie's Fine Food Co does not process those payments themselves.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Charlie's Fine Food Co.

  1. CHARLIES COOKIES\225 EAST BOUNDARY ROAD\

Frequently Asked Questions

Why do I see a charge from CHARLIES FINE FOOD CO on my bank statement?

This charge usually relates to an order you placed on charliesfinefoodco.com, a wholesale or foodservice invoice, or a direct purchase at a Charlie's Fine Food Co outlet or event stall. Check your recent online orders, any gifts you sent, or business purchases of biscuits and snacks. The statement descriptor may appear as “CHARLIES FINE FOOD CO,” “CHARLIES FINE FOOD BENTLEIGH EAST,” or a similar variation depending on your bank.

Does Charlie's Fine Food Co offer subscriptions or recurring billing?

Charlie’s Fine Food Co primarily operates on a one‑time purchase model for both consumer and wholesale orders, so most customers will not see recurring subscription charges from this merchant. If you notice repeated charges, they may be separate orders you placed (for example, for gifts or business restocking) or automatic reorders set up through a third‑party platform. Review your email for multiple order confirmations and check any online accounts where you may have scheduled repeat deliveries.

How can I cancel or change an order with Charlie's Fine Food Co after I’ve been charged?

If you placed an order through charliesfinefoodco.com and need to cancel or modify it, contact them as soon as possible using the contact form on their website or the phone/email listed there. Orders are often packed and shipped quickly, so changes may only be possible if your order hasn’t yet entered dispatch. When you reach out, include your order number, the email used at checkout, and details of the change or cancellation you’re requesting.

How do I request a refund or replacement for a Charlie's Fine Food Co purchase?

For online orders, contact Charlie's Fine Food Co directly via the support or contact section on charliesfinefoodco.com, explaining the issue (such as delivery damage, missing items, or quality concerns) and attaching photos if relevant. They handle refund or replacement requests in line with Australian consumer law and their own returns policy, which may differ for perishable or food products. For purchases made in a supermarket or café, you may need to return to the original store with your receipt, as that retailer processed your payment rather than Charlie’s directly.

Why do I see a small or pending charge from Charlie's Fine Food Co that later disappears or changes?

When you place an order, Charlie's Fine Food Co’s payment processor may place a temporary authorization hold on your card to verify funds. This can appear as a small or pending charge and is later either released or converted to the final order amount once your payment is fully processed. If a pending amount remains for more than a few business days, contact your bank or card issuer first, then reach out to Charlie’s via their website if needed.

What are typical charge amounts from Charlie's Fine Food Co?

Typical charges reflect the cost of biscuits, cookies, and snack packs purchased through their online store, often plus shipping and any applicable taxes. Consumer orders may range from small gift boxes and sample packs to larger mixed cartons, while business or wholesale orders can be higher-value invoices. To verify a specific amount, compare the charge with the order total listed on your confirmation email or invoice from charliesfinefoodco.com.

How can I contact Charlie's Fine Food Co about a billing or payment issue?

Visit charliesfinefoodco.com and go to their Contact or Customer Service section to find the appropriate contact form, email address, or phone details. When you reach out, provide your full name, order number (if available), the exact transaction amount, the date of the charge, and the last four digits of the card used. This information helps their team quickly locate your order and clarify or correct any billing discrepancies.

I don’t recognize this Charlie's Fine Food Co charge—could it be from someone else using my card?

It’s common for people to forget an online order, a gift purchase, or a work‑related catering or snack order, so first check with family members or colleagues who may have used the card and review your email accounts for an order confirmation from charliesfinefoodco.com. If no one recognizes the purchase and you can’t find a matching receipt, contact Charlie’s via their website with the transaction details so they can tell you what was ordered. If they also cannot match or verify the transaction, report the charge to your bank or card issuer as potential unauthorized activity.

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