About Chase Auto
Chase Auto is the automotive financing arm of JPMorgan Chase Bank, N.A., part of JPMorgan Chase & Co. It offers auto loans and lease financing for new and used vehicles through dealerships and directly to consumers, as well as online and phone-based account management and payment services. Customers use Chase Auto to finance vehicle purchases, refinance existing car loans, and manage ongoing monthly payments.
A charge labeled like “JPM AUTO IVR 800 336 6675” typically relates to a payment made toward a Chase Auto loan or lease using their interactive voice response (IVR) phone system or another Chase Auto payment channel. This may appear as a recurring monthly payment, a one-time catch-up payment, or an auto-debit processed by phone or online. You may also see temporary authorizations or pending entries if a payment was recently scheduled or updated.
To verify this charge, log into your Chase online or mobile banking account and check your auto loan or lease transaction history, or review your most recent Chase Auto statement. If something looks incorrect, contact Chase Auto using the phone number on your auto statement or on the back of your Chase card, and have the transaction date and amount ready. They can confirm whether the payment was applied correctly, adjust misapplied payments, and investigate any suspected unauthorized activity. If you do not have a Chase Auto account, contact Chase immediately to report potential fraud and work with your bank to dispute the charge if necessary.