Chase Bank

Financial Services70% confidence

Chase Bank is the U.S. consumer and commercial banking division of JPMorgan Chase & Co., offering checking and savings accounts, credit cards, loans, and other financial services.

Columbus, Ohio, USA
Owned by JPMorgan Chase & Co.

About Chase Bank

This descriptor most likely refers to a transaction with Chase Bank (JPMorgan Chase Bank, N.A.), one of the largest consumer and commercial banks in the United States. Chase provides a wide range of services including checking and savings accounts, credit cards, mortgages, auto loans, and online and mobile banking. The extra text in your descriptor ("CHAP 1 OF 2", "Moorhead MN", and the name "John Heidenreich") appears to be memo/reference information related to how the payment was applied (for example, a chapter‑style payment reference, location tag, or a person or case name) rather than the name of a separate merchant business.

A charge like this may appear on your statement when you make a payment to a Chase credit card, loan, or other Chase‑serviced account, or when Chase processes a structured payment (such as part 1 of 2 of a split or scheduled payment). In some cases, Chase descriptors include additional internal notes to identify the origin of the payment (city, state, case or account reference, or the name entered by a third party such as a trustee, attorney, or payee). That is why you see references to Moorhead, MN and "John Heidenreich"—these are almost certainly reference details, not the merchant’s legal name.

To verify or resolve questions about this charge, log in to your Chase online or mobile banking and review the account’s transaction details; those will often show which specific card, loan, or service this payment relates to and any associated reference or confirmation numbers. If it’s still unclear, you can contact Chase using the phone number on the back of your card or the customer service numbers listed on chase.com and provide the exact date, amount, and descriptor. They can confirm whether this is a legitimate payment to a Chase account, explain the meaning of the embedded reference text, and help you dispute it if you do not recognize it.

Bank Statement Variations

3 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Chase Bank.

  1. CHASE CHAP 1 OF 2 MOORHEAD MN JOHN HEIDENREICH-21015-CH_2TDZLG05 +14155917768 CHASE CHAP* (1 OF 2 PA MOORHEAD MN
  2. CHASE CHAP 2 OF 2 MOORHEAD MN JOHN HEIDENREICH-21015-CH_2TJGEQ05 +14155917768 CHASE CHAP* (2 OF 2 PA MOORHEAD MN
  3. NON-CHASE ATM WITHDRAW 238789

Frequently Asked Questions

Why does the descriptor mention "CHAP 1 OF 2" and a person named John Heidenreich?

The extra text after "CHASE" is most likely an internal or external memo field associated with how the payment was applied—such as a reference to a Chapter‑style or split payment ("1 of 2"), a geographic tag (Moorhead, MN), and a name or case reference ("John Heidenreich"). These typically describe the context of the payment rather than a separate merchant. Chase support can confirm exactly what those fields mean for your specific transaction.

Is this charge a payment to my Chase credit card or loan?

In many cases, a descriptor starting with "CHASE" followed by additional reference text indicates a payment to a Chase‑issued credit card, line of credit, or loan. Check which Chase account’s statement shows this item—if it appears on a non‑Chase card, it may be a payment processed by or routed through Chase. Reviewing your recent payments and scheduled transfers in your Chase online or mobile banking will usually show if it matches a payment you authorized.

What does the Moorhead, MN location in the descriptor mean?

The city and state (Moorhead, MN) are likely a location tag for where the payment originated, was processed, or is associated administratively (for example, the location of an office, trustee, or payee connected to the transaction). It does not necessarily indicate a physical retail merchant you visited there. Chase can clarify the origin of the payment if you provide the full descriptor and date.

How can I confirm whether this Chase charge is legitimate?

First, compare the amount and date of the charge with any recent payments you made to Chase (such as credit card, mortgage, or other loan payments) or with any payment plans administered through a trustee or third party. Then log in to your Chase account and look up the transaction details. If you still do not recognize it, call the number on the back of your card or visit a Chase branch to have an agent review the transaction and, if needed, open a dispute or fraud claim.

Could this be related to a Chapter 13 or other structured payment plan?

Yes, the inclusion of terms like "CHAP" and "1 OF 2" alongside a person’s name suggests it could be associated with a structured or installment payment, such as one administered through a trustee, attorney, or repayment plan where Chase is a creditor. If you are in any kind of repayment or bankruptcy plan, contact your attorney or trustee and your Chase creditor team to see if this matches a scheduled payment.

Why would I see multiple similar Chase descriptors on the same day?

You may see multiple line items if a payment was split into two parts (for example, "1 of 2" and "2 of 2"), if separate accounts were paid at the same time, or if an initial authorization was adjusted when the final payment posted. Review all same‑day Chase entries for similar amounts and notes; together they often represent a single planned payment broken into several internal postings.

What should I do if I don’t recognize any payments involving "CHASE CHAP" on my statement?

If you cannot connect the transaction to any payment you authorized, contact the card issuer whose statement shows the charge immediately. If that issuer is Chase, use the number on the back of your card or secure message in your online account and report it as an unrecognized charge. If it appears on another bank’s card, call that bank and explain that the transaction appears to have been processed through Chase; they can investigate, reach out to Chase if necessary, and file a dispute or fraud claim on your behalf.

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