Citizens Bank, National Association

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Citizens Bank, National Association is a U.S. commercial bank offering consumer and business banking services including checking and savings accounts, loans, credit cards, and merchant payment processing.

Providence, Rhode Island, USA
citizensbank.com
Owned by Citizens Financial Group, Inc.

About Citizens Bank, National Association

Citizens Bank, National Association is the primary banking subsidiary of Citizens Financial Group, Inc., a large U.S. regional bank. It provides a broad range of financial services to individuals, small businesses, and commercial clients, including checking and savings accounts, mortgages, personal and business loans, credit cards, and treasury and cash management services. The bank also offers merchant services that enable businesses to accept card payments and process electronic transactions.

A charge or descriptor such as “MTOT DISC” or “Originator ABA – [number] CITIZENS BANK, NATIONAL ASSOCIATION” typically relates to payment processing or settlement activity handled through Citizens, rather than a retail purchase. These entries may represent merchant services fees, monthly totals/discount fees for card processing, ACH originations, or other bank-processed transactions tied to your account. They can appear on statements for business customers using Citizens for merchant services, or for consumers whose payments were routed through Citizens via ACH or card processing.

If you are unsure about a Citizens Bank–related charge, review your recent banking, card processing, or ACH activity and compare dates and amounts against your records, invoices, or point-of-sale reports. Business customers can check their merchant services statements or online banking dashboards for details on “MTOT DISC” or other fee codes. For further clarification, contact Citizens Bank customer service using the number on the back of your debit/credit card or on your bank statement, or log into your online banking at citizensbank.com to send a secure message. When you reach out, have the exact descriptor, amount, and transaction date available to speed up resolution.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Citizens Bank, National Association.

  1. MTOT DISC 420298303605487 Originator ABA -11500120 CITIZENS BANK, NATIONAL ASSOCIATION Riverside, RI

Frequently Asked Questions

What does the “MTOT DISC” Citizens Bank charge on my statement mean?

“MTOT DISC” typically stands for “Monthly Total Discount” and usually refers to merchant services fees or card processing charges assessed by Citizens Bank for business customers. Review your merchant services or business banking statement to see a breakdown of these fees.

Why do I see an entry with “Originator ABA” and Citizens Bank, National Association on my account?

An entry containing “Originator ABA” and Citizens Bank likely indicates an ACH transaction that was originated or routed through Citizens Bank. This can be a direct debit, direct deposit, or settlement for payments processed via merchant services.

I’m a consumer, not a business—why is Citizens Bank, National Association appearing on my statement?

Even if you are not a Citizens Bank customer, a payment you made (for example, an online bill pay, loan payment, or merchant transaction) may have been processed via a company that banks with Citizens. In that case, Citizens can appear as the originating or settling bank in the transaction descriptor.

How can I get a detailed explanation of a specific Citizens Bank transaction or fee?

Log into your Citizens Bank online or mobile banking and review the transaction details, then contact customer service using the phone number on your statement or the website. Provide the exact transaction date, amount, and full descriptor so they can look up the internal code and explain it.

How do I dispute a Citizens Bank charge that I don’t recognize?

Contact Citizens Bank immediately through the number on your debit or credit card or via online banking’s secure messaging. Explain that you do not recognize the charge, provide the descriptor and amount, and request a formal dispute or investigation. They may ask you to complete a dispute form or affidavit.

Can I see a breakdown of my merchant services fees from Citizens Bank?

Yes. Business customers can access detailed merchant services statements via their merchant portal or online banking, or request copies from their relationship manager or merchant services support. These statements break out MTOT DISC and other processing and service fees.

How do I cancel or change my Citizens Bank merchant services account to reduce recurring fees?

Contact your Citizens Bank relationship manager or the merchant services support number listed on your merchant statements. They can review your current pricing, discuss alternative pricing plans, and, if desired, help you terminate or modify your merchant services agreement in accordance with contract terms.

Why does a Citizens Bank-related ACH debit show as pending or temporarily duplicated?

ACH transactions processed through Citizens Bank may appear as pending before final settlement, and in some systems you might briefly see both an authorization and a posted item. The pending entry typically drops off within 1–3 business days. If a duplicate remains after that, contact Citizens Bank for review.

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