Coinbase

Financial Services96% confidence

Coinbase is a major cryptocurrency exchange platform that allows individuals and businesses to buy, sell, store, and transfer digital assets like Bitcoin and Ethereum.

San Francisco, CA, USA
coinbase.com

About Coinbase

Coinbase is a leading cryptocurrency exchange and financial services company that provides a platform for buying, selling, trading, and storing digital assets such as Bitcoin, Ethereum, and many other cryptocurrencies. Through its website and mobile apps, users can link bank accounts or payment cards, convert between fiat currencies and crypto, and use custodial wallets to hold their assets. Coinbase also offers advanced trading interfaces, institutional custody, and subscription services like Coinbase One for more active traders.

A charge with a descriptor containing “COINBASE.COM” typically appears when a user buys cryptocurrency, pays fees associated with trades or conversions, funds their Coinbase account with a card, or pays for a recurring subscription such as Coinbase One. The alphanumeric codes in the descriptor (such as “W89PDUAV…”) are often internal transaction or verification identifiers, and a cardholder’s name may appear when linking or verifying a payment method. Small test or verification charges may also temporarily appear when you first connect a new card or bank account to Coinbase.

If you’re unsure about a Coinbase charge, first log in to your Coinbase account on coinbase.com or in the Coinbase app and compare your recent account history, including buys, sells, deposits, and subscription fees, to the date and amount of the card transaction. Check for any linked payment methods that might belong to a family member or shared card. For unresolved questions, you can visit the Coinbase Help Center, use their virtual assistant, or submit a support request. If you suspect fraud and cannot locate a corresponding Coinbase transaction, contact both Coinbase Support and your bank or card issuer to dispute or block the charge and secure your accounts.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Coinbase.

  1. W89PDUAV COINBASE.COM WEB W89PDUAVCE58 THOMAS WALSH

Frequently Asked Questions

Why do I see a Coinbase charge with a long code like “W89PDUAV” in the descriptor?

The long alphanumeric string in the descriptor (e.g., “W89PDUAV…”) is typically an internal Coinbase transaction or verification ID used to link the card transaction to a specific crypto purchase, account funding, or verification attempt. You can usually match the date and amount to a transaction in your Coinbase account history.

What types of transactions usually create a Coinbase card charge?

Common Coinbase card charges come from buying cryptocurrency with a debit or credit card, paying trading or conversion fees, funding your Coinbase balance, or paying for recurring services like Coinbase One. Each of these will appear in your Coinbase account under your recent activity.

How can I verify if a Coinbase charge on my card is legitimate?

Log in to coinbase.com or the Coinbase app, go to your recent activity or transaction history, and look for a transaction on the same date and for the same amount as the card charge. Also check for any recurring subscriptions or small verification charges if you recently added a new payment method.

Does Coinbase place small temporary or $0 test charges on my card?

Yes, when you add or verify a payment card, Coinbase or its payment processors may place small temporary authorization holds or test charges. These typically appear as very small amounts or even $0 authorizations and should drop off automatically within a few business days without being captured as actual charges.

How do I cancel a recurring Coinbase One or other subscription charge?

To cancel Coinbase One or any recurring subscription, sign in to your Coinbase account, go to Settings or Subscriptions (exact wording may vary by region), locate the Coinbase One or recurring plan, and select the option to cancel. You’ll typically retain benefits until the end of the current billing period, after which card charges should stop.

How can I request a refund for a Coinbase transaction?

Crypto purchases on Coinbase are generally final and cannot be reversed once executed, but you may be able to get refunds for certain card funding errors, duplicate charges, or unused subscription periods. Open the Coinbase Help Center, search for “billing” or “charges,” and submit a support ticket with the exact amount, date, and the last 4 digits of the card used. Your bank or card issuer may also help if the charge was unauthorized.

What should I do if I don’t have a Coinbase account but see a Coinbase charge on my card?

If you don’t recognize the charge and don’t have a Coinbase account, contact your bank or card issuer immediately to report a potential unauthorized transaction and request your card be blocked or replaced. You can also reach out to Coinbase Support via their Help Center with the full descriptor and transaction date so they can investigate whether an account was opened with your card details.

How can I contact Coinbase about a specific charge on my statement?

Go to support.coinbase.com or help.coinbase.com while signed in to your account, use the virtual assistant to describe your billing issue, and follow prompts to create a support case. If you cannot sign in, use the “Can’t access my account” or “Contact us without logging in” options and provide the date, amount, currency, and descriptor text from your card statement.

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