Cole Brands

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Cole Brands is a promotional products and branded apparel company that supplies customized merchandise for businesses, schools, and organizations.

Colorado Springs, CO

About Cole Brands

Cole Brands is a promotional products and branded apparel firm that helps companies, schools, and organizations create custom-branded merchandise. Based in Colorado Springs, Colorado, they offer a wide range of items such as clothing, drinkware, bags, tech accessories, office supplies, and event giveaways, all of which can be imprinted with a client’s logo or campaign messaging. Their services typically include product sourcing, decoration (screen printing, embroidery, engraving, etc.), and support with design and branding to ensure a cohesive look across marketing materials.

A charge from Cole Brands on a card statement usually represents a purchase of custom promotional items or branded apparel, often placed by or on behalf of a business, team, or organization. This might be a one-time order for an event, uniforms for staff, or recurring purchases for ongoing marketing campaigns. Orders are often placed online or through a sales rep, and payment may be processed only after order details (artwork, quantities, and final pricing) are confirmed.

If there are questions about a Cole Brands charge, customers should first check internal records (such as marketing, HR, athletics, or student-life departments) for recent promo or apparel orders. Order confirmations and invoices are typically sent by email, and organizations may also track purchases through an internal PO or job number. To resolve billing questions, request copies of invoices, or discuss refunds or order changes, customers can contact Cole Brands directly via the phone number or email listed on their website. It’s also helpful to verify the billing amount against quoted pricing, including decoration, setup, and shipping charges, since these can affect the final total.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Cole Brands.

  1. WP COLE BRANDS SAN FRANCISCOCA

Frequently Asked Questions

Why do I see a Cole Brands charge on my credit card statement?

A Cole Brands charge typically indicates a purchase of custom promotional products or branded apparel, such as logoed shirts, mugs, pens, or event giveaways, placed by your company, school, or organization. Check with departments that commonly order swag (marketing, HR, athletics, student life, etc.) to confirm the order details.

Is a Cole Brands purchase a one-time charge or a subscription?

Cole Brands primarily handles project-based, one-time orders for custom products rather than ongoing subscriptions. However, organizations may place repeat orders on a regular basis, which can make charges appear periodically. Review your invoices or quotes to see whether you authorized a single job or a series of reorders.

What are common order sizes and amounts for Cole Brands charges?

Amounts vary widely depending on product type, decoration method, and quantity. Smaller orders of basic items (like t-shirts or pens) may be a few hundred dollars, while large or premium orders (such as embroidered jackets, tech items, or event kits) can reach into the thousands. Your invoice or quote from Cole Brands will list line-item costs for products, decoration, setup, and shipping.

How can I cancel or change a Cole Brands order after I’ve been charged?

Because Cole Brands produces custom items, changes or cancellations are time-sensitive. If you need to modify or cancel an order, contact Cole Brands immediately using the phone or email on colebrands.com with your order or invoice number. If production has not yet started, they may be able to adjust or cancel; once items are in production, options may be limited to partial refunds or changes on future orders.

How do I request a refund or dispute incorrect billing from Cole Brands?

Start by comparing your credit card charge with the Cole Brands quote and invoice, including decoration, setup, and freight charges. If something appears incorrect, contact Cole Brands customer care with your invoice number, charge amount, and a description of the discrepancy. They can issue adjustments, credits, or corrected invoices if there was an error. If you cannot resolve the issue directly, you may then contact your card issuer to dispute the charge.

Where can I find copies of my Cole Brands invoice or order details?

Invoices and order confirmations from Cole Brands are typically emailed to the contact person who placed the order. Search your email for “Cole Brands” or their domain, and check with colleagues who may have submitted the order. If you still can’t find documentation, reach out to Cole Brands support with your organization name, approximate order date, and cardholder name so they can locate the transaction.

Does Cole Brands place temporary authorization holds or $0/$1 test charges?

Cole Brands may run an authorization on your card when confirming an order to ensure the payment method is valid. This can appear as a pending charge or small hold that later adjusts to the final amount once the order is processed. These temporary authorizations should drop off automatically if the order is not completed; if they remain, contact both Cole Brands and your card issuer.

How can I contact Cole Brands about a charge on my card?

You can reach Cole Brands using the phone number and email listed on their official website, colebrands.com. Provide your organization name, cardholder name, charge amount, and date of the transaction to help them quickly locate your order and answer billing or product questions.

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