Commonwealth Bank of Australia (CBA) is one of Australia’s largest banks, providing personal, business and institutional banking services. A statement line like “CBA Fee SEQ#652309” usually refers to a bank fee charged on your Commonwealth Bank account or card.
Commonwealth Bank of Australia is a major Australian financial institution offering transaction and savings accounts, credit cards, home and personal loans, business banking, and other financial products. It operates a large network of branches, ATMs, online banking and mobile banking services primarily under the “CommBank” brand. The bank serves individuals, small and medium businesses, and large corporate and institutional clients across Australia and in select international markets.
A descriptor such as “CBA Fee SEQ#652309” typically represents a bank-imposed fee linked to a specific transaction or billing event. This might be an account-keeping fee, international transaction fee, ATM fee, overdrawn account fee, or other service charge associated with a Commonwealth Bank card or account. The “SEQ#” number is an internal sequence or reference number that helps the bank identify the exact transaction or billing event that triggered the fee.
If you have questions about this charge, log in to NetBank or the CommBank app and review the transaction details and any associated notifications or statements. You can also compare recent activity (ATM withdrawals, overseas purchases, account conditions) with the fee description. If the fee seems incorrect or unclear, contact Commonwealth Bank via the phone number on the back of your card, through secure messaging in NetBank/the app, or by visiting a branch, and quote the sequence number (e.g., SEQ#652309) so they can quickly locate and explain or dispute the fee.
Bank Statement Variations
2 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Commonwealth Bank of Australia.
What does the “CBA Fee SEQ#652309” description on my statement mean?
This line typically indicates a bank fee charged by Commonwealth Bank of Australia, such as an account-keeping fee, international transaction fee, ATM fee, or another service fee. The SEQ# number is an internal reference used by the bank to identify the specific transaction or event that resulted in the fee.
How can I see what specific fee Commonwealth Bank charged me?
Log in to NetBank or the CommBank app, open the account where the fee appeared, and tap on the transaction labeled with “CBA Fee SEQ#…”. Often, additional details or a more specific fee name (e.g., ‘Monthly Account Fee’ or ‘International Transaction Fee’) will be shown. You can also cross-check your account’s fee schedule on commbank.com.au for more context.
Why was I charged a CBA fee when I didn’t make any purchase?
Some Commonwealth Bank fees are not tied to a single purchase, such as monthly account-keeping fees, card annual fees, or overdrawn fees. These can appear even when you haven’t recently made a card purchase. Review your account’s terms and conditions and fee schedule to see which ongoing or periodic fees apply to your product.
How do I dispute or query a CBA fee that I don’t recognize?
First, review your account terms and recent activity in NetBank or the CommBank app. If the fee still seems incorrect or unclear, contact Commonwealth Bank using the number on the back of your card, via secure message in NetBank/the app, or by visiting a branch. Provide the full description and the SEQ# so staff can locate the exact fee and explain or, if appropriate, reverse it.
Can Commonwealth Bank refund a bank fee like the one shown as “CBA Fee SEQ#652309”?
In some circumstances, Commonwealth Bank may refund certain fees as a one-off courtesy or if they were applied in error. Contact customer service, explain the situation, and reference the fee and SEQ# from your statement. Eligibility for a refund depends on the account type, the nature of the fee, and your account history.
How can I avoid future CBA bank fees of this type?
Check the fee schedule for your specific account or card on commbank.com.au, which lists conditions for waiving or reducing fees (for example, minimum deposits each month, maintaining a certain balance, or using in-network ATMs). You can also ask the bank whether a different account type with lower or no ongoing fees might better suit your usage.
Where can I get a detailed breakdown of all fees Commonwealth Bank has charged me recently?
Download or view your recent statements in NetBank or the CommBank app; fees are usually itemized there by date and type. For a longer history or a clearer breakdown, you can request transaction histories or fee summaries through NetBank, by calling customer service, or by visiting a branch.
Does the SEQ# number (like SEQ#652309) correspond to a specific transaction I made?
The SEQ# is an internal reference that links the fee back to a particular event or billing record in Commonwealth Bank’s systems. While you can’t directly search by SEQ# yourself, providing this number to bank staff will help them identify whether the fee relates to a specific withdrawal, overseas transaction, account-keeping cycle, or another event.
This merchant is in the Financial Services category