Complete Office Supplies

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Complete Office Supplies (COS) is an Australian-owned company that supplies office products, furniture, technology, and business consumables to corporate, government, and small business customers.

Lidcombe, New South Wales, Australia
cos.net.au

About Complete Office Supplies

Complete Office Supplies (COS) is a large Australian‑owned office products company based in Lidcombe, New South Wales. They supply office stationery, workplace furniture, cleaning and kitchen supplies, print and promotional items, and basic technology products (such as printers, ink/toner, peripherals and accessories) to corporate, government, education and small‑to‑medium business customers across Australia. Orders are typically placed online through cos.net.au or via business account managers, with delivery made directly to offices, warehouses, or home offices depending on the customer’s setup.

A COS charge may appear on your bank or card statement when you (or your employer) purchase office supplies or related products through cos.net.au, by phone, or via a business account. Charges can be for one‑off orders, recurring or scheduled replenishment orders, consolidated monthly invoices for account customers, or bulk furniture and fit‑out projects. Some banks may shorten the description to something like “COMPLETE OFFICE SUPPLIES,” “COS.NET.AU,” or “COS LIDCOMBE,” and you might see multiple transactions if an order was split into partial shipments or if back‑ordered items were billed separately.

If you’re unsure about a COS charge, first check recent order confirmations and invoices sent to your email or business purchasing system, as well as any staff who may have authority to place office orders on your card or account. Log in to your COS account at cos.net.au to review your order history, invoices and delivery notes, or contact your organisation’s purchasing or finance team if the card is used for business purchases. For charge or billing questions, reach COS via the contact options listed on cos.net.au (Contact Us/Support), providing the transaction date, amount, and any reference that appears on your bank statement. They can help match the charge to an order, correct billing errors, or advise on returns and credits according to their returns and refund policies.

Bank Statement Variations

2 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Complete Office Supplies.

  1. COMPLETE OFFICE SUPP LIDCOMBE AU
  2. COMPLETE OFFICE SUPP LIDCOMBE AUS

Frequently Asked Questions

Why do I see a charge from COMPLETE OFFICE SUPPLIES or COS.NET.AU on my bank statement?

This charge is usually from an order placed with Complete Office Supplies (COS) for items like stationery, office furniture, cleaning products, IT accessories, or kitchen supplies. The transaction may have been made directly by you, by someone in your organisation using your card, or via a saved payment method on your COS account. Check your recent email confirmations, purchase orders, and your COS online account order history to match the amount and date to a specific order.

Does Complete Office Supplies charge a subscription or membership fee?

COS does not typically operate on a subscription model for access—most customers simply pay for the products they order. However, some businesses set up scheduled or recurring orders (for example, monthly stationery or cleaning supply top‑ups), which can result in regular charges around the same time each month. If you’re seeing recurring charges, log into cos.net.au or speak with your company’s purchasing officer to see whether an automated or standing order has been created on your account.

Why was I charged by COS more than once for what looks like the same order amount?

Multiple COS charges around the same date can occur if a large order was split into separate shipments or invoiced by department/cost centre. It can also happen if a back‑ordered item was billed only when it became available, resulting in a second charge. Review your COS invoices and delivery dockets in your account portal or with your finance team, and if the duplicate amounts don’t correspond to separate shipments, contact COS support via cos.net.au for a billing review.

How can I cancel or change a COS order to stop further charges?

Once an order has been picked and dispatched from a COS warehouse, it usually can’t be cancelled and will instead need to be handled via their returns process. If you have scheduled or recurring orders, you can typically pause, edit, or cancel them by logging into your COS business account and adjusting your standing order or favourites list, or by contacting your account manager. For urgent changes, use the phone or contact form details on the COS ‘Contact Us’ page so they can attempt to intercept or modify the order before shipment.

How do I request a refund or credit for a Complete Office Supplies charge?

Refunds and credits at COS generally require that products are returned in resalable condition within a specified returns window, and some custom or special‑order items may be non‑returnable. Start by locating the relevant invoice or order confirmation in your COS account or email, then submit a return/credit request through your online portal or by contacting customer service via cos.net.au. Provide the order number, item details, and reason (e.g., incorrect item, damaged in transit, over‑supply) so they can advise on pick‑up, replacement, or credit to your account or card.

What are typical amounts I might see charged by Complete Office Supplies?

COS transactions can vary widely—from small orders of basic stationery (often under AUD $100) to larger furniture or technology purchases that can run into the hundreds or thousands of dollars. Many small‑to‑medium businesses place regular orders in the AUD $200–$800 range for mixed office and cleaning supplies, while government or corporate customers may see larger consolidated invoice amounts. If the amount doesn’t match your usual ordering pattern, check for bulk or shared department orders that may have been placed using your card or account.

Why do I see a pending or temporary COS charge that later changed or disappeared?

Some banks show an initial authorization when your card is used at cos.net.au or over the phone, which may appear as a pending charge. Once the order is confirmed and invoiced, the final transaction amount posts and the original authorization either converts to the final charge or drops off. If a pending COS amount remains on your account beyond several business days, contact your bank or card issuer first, then reach out to COS with the transaction details if clarification is still needed.

How can I contact Complete Office Supplies about a charge on my card?

Visit cos.net.au and go to the Contact Us or Support section to find current phone numbers, email addresses, and contact forms for customer service and account queries. Have your transaction date, exact amount, the statement description (e.g., “COMPLETE OFFICE SUPPLIES LIDCOMBE”), and any order or invoice numbers ready so they can quickly locate your account. If you order through a business or government contract, you can also contact your dedicated COS account manager or your internal procurement/finance team for assistance matching the charge to a specific purchase.

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