Crypto.com

Financial Services86% confidence

Crypto.com is a Singapore-based cryptocurrency and financial services platform offering trading, Visa cards, cash accounts, and the Level Up rewards and subscription program.

Singapore, Singapore
crypto.com

About Crypto.com

Crypto.com is a global cryptocurrency exchange and financial services company headquartered in Singapore. It offers a mobile app for buying, selling, and earning on crypto, a stock trading platform in some regions, cash accounts, and the Crypto.com Visa card that lets users spend their crypto or fiat balances. Crypto.com also runs the Level Up program, a subscription-based rewards and benefits suite that can enhance card rebates, stock transfer bonuses, and yields on cash, depending on the selected tier.([en.wikipedia.org](https://en.wikipedia.org/wiki/Crypto.com?utm_source=openai))

A charge with the descriptor "POS DEBIT FORIS LEVELUP SUB" is very likely associated with Crypto.com’s Level Up subscription, processed through one of its Foris-branded affiliates (such as Foris Capital US LLC or Foris, Inc.), which handle broker-dealer, banking, or card functions for Crypto.com in the U.S. The terms for Level Up explicitly describe recurring subscription charges to the payment method on file, and the “SUB” in the descriptor almost certainly stands for “subscription.” The MIAMI FL and amount (e.g., 69.91) reflect the acquiring location and the current monthly price of the specific Level Up tier on the date of billing.([crypto.com](https://crypto.com/us/levelup/plus?utm_source=openai))

If you’re unsure about this charge, first log into the Crypto.com app or website and check the Level Up/Plus section and your billing history to see which subscription tier you’re enrolled in and the corresponding fees. Confirm whether your Level Up plan is active, when it renewed, and what card or bank account is set as the default payment method. If you still don’t recognize the transaction, you can contact Crypto.com support through the in‑app chat or their support pages, and if necessary, dispute the charge with your bank, noting that your statement may show descriptors such as FORIS, FORIS DAX, or FORIS LEVELUP tied to Crypto.com activity.([crypto.com](https://crypto.com/us/levelup/plus?utm_source=openai))

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Crypto.com.

  1. POS DEBIT FORIS LEVELUP SUB MIAMI FL 6991

Frequently Asked Questions

Why does my bank statement show a charge from "FORIS LEVELUP SUB" instead of Crypto.com?

Crypto.com uses several Foris-branded affiliates (such as Foris, Inc. and Foris Capital US LLC) to manage its card, brokerage, and banking relationships. As a result, Level Up subscription payments may appear on your bank statement with descriptors like "FORIS LEVELUP SUB" or "FORIS" rather than "Crypto.com," even though the charge relates to your Crypto.com Level Up plan.([crypto.com](https://crypto.com/us/stocks/legal?utm_source=openai))

What is the Crypto.com Level Up or Level Up Plus subscription that generated this charge?

Level Up and Level Up Plus are subscription tiers offered by Crypto.com that bundle enhanced benefits like higher card rebates, zero‑commission stock trades up to a limit, stock transfer bonuses, and elevated yields on cash for eligible users. The charge you see is likely the recurring fee for the specific Level Up tier you selected in the Crypto.com app.([crypto.com](https://crypto.com/en-nl/product-news/cdc-travel-launch?utm_source=openai))

How can I confirm which Level Up tier I’m paying for and the exact monthly price?

Open the Crypto.com app, navigate to the Level Up or Level Up Plus section, and review your active plan. There you’ll see the tier name, current monthly or periodic price, and the next billing date. Compare that price to the charge on your bank statement (e.g., around $69.91) to confirm they match your current Level Up subscription.([crypto.com](https://crypto.com/us/levelup/plus?utm_source=openai))

How do I cancel or downgrade my Crypto.com Level Up subscription to stop future "FORIS LEVELUP SUB" charges?

To cancel or downgrade, go to the Level Up/Plus page in the Crypto.com app or on the web, review your plan details, and follow the prompts to manage or cancel your subscription before the next renewal date. According to the Level Up terms, if you don’t change or cancel before your renewal, your payment method on file may be automatically charged again for the next billing period.([crypto.com](https://crypto.com/us/levelup/plus?utm_source=openai))

Can I get a refund for a recent Level Up subscription charge I didn’t intend to make?

Refund eligibility for Level Up charges depends on the program’s terms and FAQs, which specify under what circumstances, if any, partial or full refunds are available. Visit the Level Up page and related FAQs from Crypto.com, then contact support via in‑app chat to request a review; they will determine whether your transaction qualifies for a refund under the current Level Up rules.([crypto.com](https://crypto.com/us/levelup/plus?utm_source=openai))

Why do I see multiple or pending "FORIS" or "FORIS LEVELUP" transactions for the same period?

You may see an initial authorization or pending hold when Crypto.com verifies your payment method for a new or renewed Level Up subscription, followed by the final captured charge. Pending authorizations can appear as duplicate or temporary entries on your statement but typically fall off automatically once the final charge settles or the hold expires.([crypto.com](https://crypto.com/us/levelup/plus?utm_source=openai))

How can I verify this charge inside my Crypto.com account?

In the Crypto.com app, open your account history and look for Level Up or subscription entries on the same date and for the same amount as the bank charge. You can also check the Level Up section for invoices or billing summaries associated with your subscription, which should list the payment method used and the billed amount.([crypto.com](https://crypto.com/us/levelup/plus?utm_source=openai))

What should I do if I don’t have a Crypto.com account but see a "FORIS LEVELUP SUB" debit on my card?

If you truly do not have a Crypto.com account (and no one else in your household does), treat this as a potentially unauthorized transaction. Contact your card issuer or bank immediately to report the charge, request a card replacement, and consider filing a dispute or chargeback; your bank may reference Foris or Crypto.com in their internal merchant records even though your statement only shows "FORIS LEVELUP SUB."([legalclarity.org](https://legalclarity.org/foris-dax-inc-charge-what-it-means-and-what-to-do/?utm_source=openai))

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