D24

Financial Services85% confidence

D24 (operated legally as Directa24 LLP) is a cross‑border payments provider that offers local payment methods and gateway services for online businesses worldwide.

London, United Kingdom
d24.com

About D24

D24 is a global payments company that provides an online payment gateway and local payment methods for merchants operating across Latin America, North America, Asia, Africa, and the Middle East. Through its branded D24 Payment Gateway and related tools such as payment links, plugins, and API integrations, it enables businesses to accept cards, bank transfers, cash vouchers, and other alternative payment methods in multiple countries while handling localization, routing, and risk controls on the back end. The service is operated legally by Directa24 LLP, a firm registered in England and Wales, which specializes in facilitating online payment processing between merchants and end users through accredited websites and platforms. ([d24.com](https://www.d24.com/term-cond))

A charge labeled like “D24*6ALQL6MS” on a card statement typically indicates that D24 acted as the payment processor for a transaction made on an online merchant or platform that uses D24’s services. The random‑looking characters after “D24*” are often an internal reference, token, or shortened identifier used to map the payment to a specific transaction or merchant in their system, rather than the final store name itself. Because D24 specializes in local and alternative payments, these charges frequently relate to digital services, gaming, online subscriptions, or cross‑border e‑commerce where the underlying merchant is located in another country but charges in local payment rails via D24’s infrastructure. ([d24.com](https://www.d24.com/term-cond))

If you have questions about a D24 descriptor, the first step is to check emails, in‑app receipts, or order histories around the date and amount of the charge; there you’ll often see the underlying website or app that used D24 as a payment provider. You can also contact that website’s customer support directly, since D24’s own terms say disputes about fees or services are normally handled by the accredited website, while D24’s role is to verify that a payment was processed according to instructions. If you still suspect an unknown or unauthorized transaction, you can write to D24 via the support contact listed in their terms (support@d24.com) and/or dispute the charge with your card issuer, who can investigate further and block future payments if necessary. ([d24.com](https://www.d24.com/term-cond))

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to D24.

  1. D24*6ALQL6MS

Frequently Asked Questions

Why does my bank statement show a charge from “D24*XXXXXXX” instead of the store name?

D24 is a payment gateway that processes transactions on behalf of many online merchants. The descriptor often appears as “D24*” followed by an internal reference code, which ties the payment to a specific transaction in D24’s systems rather than displaying the underlying website or app name. Check your email receipts and account history with online services around that date to identify which merchant used D24 to process your payment.

What kinds of purchases commonly use D24 as a payment processor?

D24 is widely used for cross‑border and local alternative payments, so you’ll often see D24 on charges related to digital goods, online gaming, subscription services, or international e‑commerce platforms that sell into Latin America and other emerging markets. The underlying merchant will usually be the online service or store you interacted with; D24 simply provides the payment rails. ([d24.com](https://www.d24.com/payments-links))

Can D24 charge me monthly, or are they only involved in one‑time payments?

D24 can process both one‑time and recurring payments, depending on how the merchant configured billing through its gateway. If your descriptor with “D24*” appears on a regular schedule (for example, the same amount every month), it likely represents a subscription or recurring service with a merchant that uses D24. You’ll need to manage or cancel that subscription directly in the merchant’s website or app account settings.

How do I cancel a subscription that was billed via D24?

D24 is not the subscription provider; it only processes the payment. To cancel, log into the account of the underlying service (for example, the game, streaming site, or app where you signed up), go to its billing or subscriptions section, and follow the cancellation steps there. If you cannot locate the merchant, search your email for an order confirmation received on the charge date, then contact that company’s support and reference the date and amount of the D24 transaction.

How can I request a refund for a charge processed by D24?

Refunds are controlled by the merchant, not by D24 directly. You should contact the website or app where you made the purchase and ask for a refund according to their refund policy. Once the merchant approves it, they will initiate the refund through D24’s system, and the amount will return to your card or account within the usual banking timeframes. D24’s terms specify that complaints about merchant fees or services must be taken up with the ‘Accredited Website’ (the merchant) first. ([d24.com](https://www.d24.com/term-cond))

Is D24 a legitimate company or a sign of fraud on my card?

D24 (Directa24 LLP) is a legitimate, regulated payment provider headquartered in London, England, that offers local and cross‑border payment solutions to online businesses. ([d24.com](https://www.d24.com/term-cond)) However, if you do not recognize a D24 charge after checking your recent online purchases, treat it as potentially unauthorized: contact the suspected merchant if you can identify it, and also speak with your card issuer to dispute the transaction and request a new card if needed.

Why do I see a small or temporary D24 authorization that later disappeared or changed amount?

Some merchants using D24 may place an authorization hold to verify your card or payment method before completing a purchase, especially for subscriptions or higher‑risk categories. This can appear as a small or pending D24 charge that later drops off or is replaced by the final amount when the merchant captures the payment. If the pending amount remains for more than a few days, contact your card issuer to confirm whether it is still an active hold or has already been released.

How can I contact D24 about a transaction I believe is incorrect?

If you suspect an issue with how a payment was processed, first contact the merchant whose service you were using, as they control order details, refunds, and cancellations. If you still need help, you can reach D24 using the support email listed in their terms (such as support@d24.com) and provide your full name, last four digits of the card, transaction date, amount, and the descriptor string (for example, “D24*6ALQL6MS”) so they can investigate. Also inform your card issuer, who can initiate a formal dispute if necessary. ([d24.com](https://www.d24.com/term-cond))

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